I ordered a black cashmere faux fur wrap on 12/03/2018. The company deducted my money from my debit card!!
This order was completed and I thought I would be getting my order within 2 weeks!!! I inquired about my order on 12/16/2018?? I was told then, that my order was being processed and made to order as it was coming from China!!!! I was advised to be patient and it would ship out in a couple of days!!
Well all my questions and answers were by e-mail only...... Now, the representative told me, to expect my order on 12/22/2018!!! I was very upset as I had to go and purchase another item in place of this wrap!!! They still had my money !!!
Well, they stated that if I refused my order when it was delivered that the shipping company would destroy the merchandise! !! So, on 12/23/2018 I wanted thenorder canceled and now they tell me , that they will refund my money!! Minus the shipping charge and in 3 weeks I should see the money refunded to my account!!
Now, I believe that they never processed the order period!
!! Never again for me ever!!
Product or Service Mentioned: Jjshouse Clothing.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Full refund.
I didn't like: Fact that they lied to me from the get go.