I have ordered not 1 but 2 items - mother of the bride from JJ House and the garments are of extremely poor quality not to mention the colouring and lace is nothing like the picture. I have tried to request a refund for both items and they keep ignoring the fact that I would like to return the items and require my funds back.
They have offered $79AUD to have the dresses altered by a local dressmaker. This is not possible here in Australia. I can not believe they do not honor their refund and return policies.
I am appalled they would happily take so many customers funds and not respond to return and refund requests.
Please do not order from this site. You will be highly disappointed.
Product or Service Mentioned: Jjshouse Dress.
Reason of review: Bad quality.
Monetary Loss: $550.
Preferred solution: Full refund.
I didn't like: Return policy and customer service, Contact information, Quality and size, Esolve the problem.