I received my way too small NON-CUSTOM MADE dress and immediately contacted JJ'S about exchanging for different size.
They refused to exchange dress and offered a 10% discount instead, toward another dress.
This is an oudated and deceitful policy!! I've never experienced such bad service and customer care. I've yet to be able to speak with a live representative and continue to run in circles trying to get answers and resolution. Website is very misleading and unethical.
Whoever heard of not being able to exchange dress sizes ESPECIALLY when merchant at fault. Not worth the aggravation. I'm in my sister's wedding in a month and will wear a burlap sack before I give this company another dime!! I strongly suggest that shoppers steer clear of this site and find a retail establishment where customer satisfaction is a priority.
There are COUNTLESS negative reviews about this site ALL about the sizing, exchange issue. We cant all be wrong!!
Product or Service Mentioned: Jjshouse Dress.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Deliver product or service ordered.
JJsHouse Cons: Horrible customer service.
Store Location: Miami Beach, Florida