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Jjshouse - Horrible customer service and product.  A scam on the U.S.
Received item that was not what was advertised. Tried to return it. They acted like they could not speak English (fake). Did not follow their own exchange policy. When I filed dispute, they ALL of a sudden CAN speak ENGLISH!!!!!!!!! and they send in a document made up...
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1.0
I didn't like
  • Run around about returns
  • Bad tailoring
  • Do not return the way you purchased want to send check
#1098755
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Ordered wedding address. Got it with a additional tax bill of £23 which they never made me aware of before hand. Got dress tht looked like a 10 year old tailored it. Went to a local tailor which cost a further £20. Contacted this fake lic online live chat was told i...
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1.0
#1098425
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I got a call from Tokyo telling me I had to send measures for my order. person not here whom I ordered for. So I cancelled my order but they already charged my card. Now I just want my card to be credited back since I didn't get an order because I cancelled. Please...
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maryanne.cochran1_32
maryanne.cochran1_32

If you paid by check or debit card, you are out of luck. They will give you the run around and act like they can't speak English and will not let you have your money back. T...

#1097857
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Jjshouse - Recent purchase

Jjshouse
#1085688
1.7
Details
The dress that I ordered does not resemble the dress on the photo shown. I would like to return it and a refund is expected.
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Customer service
Diversity of Products or Services
Product or Service Quality

Jjshouse - Bad. Item too too small

Jjshouse
#1082238
1.0
Details
Dress arrived way smaller than the measurements on their website indicated. There is no way to reach them. Number is disconnected. I spent over hundred dollars on this dress, and I cannot reach a person to try to exchange it
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Jjshouse - J.J'S house

Jjshouse
#1074248
Do not buy from this company. Rip off alert. Terrible customer service, workmanship, quality.
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Jjshouse - Cheap shoes.
1/1

Jjshouse - Cheap shoes.

Jjshouse
#1073538
1.0
Details
I received mine shoes today. Not buy again. The design is nice but cheap quality. As if am wearing paper shoes. I compared this in the China town Phils. worth $1. Shame to use.
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Value for money
I feel like a fool. I purchase a dress for a special event. When the dress arrived I knew when I pulled it the bag that it was not the quality material I the review one line read. Honestly the dress was horrible, & it did not zip all the way up. I went back on line to...
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#1097482
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Jjshouse - Refund
I purchased a pair of shoes and got them last week and I have trying to find out to return them since. I can't wear them. How can I return them. I have the box and label but I'm afraid you won't refund my $26.98 for them the order number is9055283283 and I bought them...
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maryanne.cochran1_32
maryanne.cochran1_32

You can forget getting your money back because if want to return a product that is shipped to you that is not their fault i.e. wrong item then you have to pay for the shipping...

#1097405
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I ordered a dress that was twice my usual size (I'm an 8) and I ordered a 16 because bridesmaids dresses tend to run really small. I got the dress and it didn't fit at all. They asked me to send a picture of me not fitting in the dress and then refused to give me a...
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maryanne.cochran1_32
maryanne.cochran1_32

You are right about bad customer service. they are out to benefit themselves. Carefully read their return policy. They basically do not take anything back unless they made ...

1.0
I didn't like
  • Customer service
  • Custom sizing not custom
#1097190
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Jjshouse - Deceiving Return Policy / Horrible service
Buyer Beware! JJs return policy is very deceiving. I purchased two dresses (this one and another) knowing that I would return one. According to their return policy, I was under the impression that we just needed to notify them within 7 days of any returns. The dresses...
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Anonymous
Anonymous

What do you expect from a company in Hong Kong. It rates up there with scam companies like Dresslily.

1.0
I didn't like
  • Return policy is very deceiving
#1093483
Reply to reviews
My dress is horrible!! DIRTY, HOLES, MISSING BEADS, DISCOLORATION, MISSING MATERIALS AND THET TOLD ME SO WHAT THAT'S NORMAL GO TO CLEANERS!!! This IS NOT WHAT I ORDERED AND THAT REFUSED TO REFUND ME. MY WEDDING IS LESS THAN A MONTH AND THE CLEANERS GAVE ME A$400 QUOTE...
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Anonymous
Geri

How do you return something when you can't get hold of someone. It is a scam and to think I went thru Amazon to get them or I wouldn't have done it

Anonymous
Smitty

Please stop screaming with the all capital letter format. It hurts my eyes.What you received is most likely an item which was worn by someone for that one special day and then...

1.0
#1092569
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Jjshouse - Amazing experience!
Jjshouse - Amazing experience!
Jjshouse - Amazing experience!
Jjshouse - Amazing experience!
I absolutely had to share the positive experience my daughter had when ordering from JJsHouse. We ordered a dress for her on August 15th and received it on August 23rd! The dress was for a Sorority event; not for a wedding. We picked a dress that had to be custom fit...
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4.9
I liked
  • Dress came fitting perfectly
#1091421
Reply to reviews
I ordered my dress with what I thought would be a little big and they definitely run a lot smaller than they claim. The lace is pretty cheap, I feel like you would only get a couple uses out of the dress. I attempted to contact them to see about receiving a refund...
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1.0
#1089047
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