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They will not honor returns. I ordered 4 items. The shoes were too large and only those could I return for credit - but need to pay to ship them to china. The jacket and wrap were standard size - one did not fit (too tight) and the other was poor quality. The dress was...
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#1107551
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Jjshouse - DO NOT BUY FROM THIS COMPANY
I ordered 4 dresses for my sons wedding. Their sizing is not US sizing (probably 2 sizes smaller - at least- than US sizing). No where on their site do they state that the dresses are coming from or made in CHINA! When the dresses arrived there was no "return shipping...
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1.0
#1106479
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I ordered a dress and it is horrible- too long and just awful. They say they take back dresses and do refunds but you need a form. I asked for one and they said- No- that nothing was wrong with my dress!! They said it was "custom made" HA! It was just a regular size I...
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1.0
#1105013
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Jjshouse - Bridesmaids Dresses maid wrong
Jjshouse - Bridesmaids Dresses maid wrong
Jjshouse - Bridesmaids Dresses maid wrong
1/3

Jjshouse - Bridesmaids Dresses maid wrong

Jjshouse
#1090533
1.2
Details
I ordered 3 junior bridemaid dresses for my wedding. Only 1 of the 3 looked like the picture. When I emailed them, they said it was made the way it was suppose to be and offered me 15% off my next purchase.
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Jjshouse - Poor craftsmanship.

Jjshouse
#1089308
1.1
Details
I ordered something from them it was a wrap and one sleeve was longer than the other. And the top of the sleeve was sewn on incorrectly. I have emailed two times for a return which they say they will respond within 24 hours. I've heard nothing. There is no customer service don't buy from them. A $40 mistake for me. It could be much worse for you.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty

Jjshouse - Displeased with the dress

Jjshouse
#1085811
The dress I ordered does not appear as the image presented.
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Jjshouse - Recent purchase

Jjshouse
#1085688
1.7
Details
The dress that I ordered does not resemble the dress on the photo shown. I would like to return it and a refund is expected.
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Customer service
Diversity of Products or Services
Product or Service Quality
I bought an off the shelf size 8 dress and it did not fit well. When I told them the problem and let them know I wanted to return it, they replied we hope you can fix it. No returns. What a sham! Avoid this company. Their seemingly low prices are not worth it (plus...
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3.4
I didn't like
  • Refund policy
  • Do not accept returns for online shopping
  • Horrible customer service
#1103894
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We purchased three dresses all girls size 12. One fit and two did not and the sizing was way off on them. I paid 40 dollars for shipping. JJS House wanted photos of my child in the dresses (weird) to show them. They then denied my claim, kept my money and my shipping...
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2.0
I didn't like
  • Return policy and lack of communication
  • Cant return the goods
#1100114
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I tried to return two homecoming dresses within two weeks of receiving them and they would not give me a return authorization. The dresses did not fit my daughter and would not zip up. This is unacceptable in today's retail environment. The packaging when received did...
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1.8
I didn't like
  • Return policy
#1099654
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Jjshouse - Horrible customer service and product.  A scam on the U.S.
Received item that was not what was advertised. Tried to return it. They acted like they could not speak English (fake). Did not follow their own exchange policy. When I filed dispute, they ALL of a sudden CAN speak ENGLISH!!!!!!!!! and they send in a document made up...
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1.0
I didn't like
  • Item not as advertised
  • Make it impossible to return gross item
  • Run around about returns
#1098755
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Ordered wedding address. Got it with a additional tax bill of £23 which they never made me aware of before hand. Got dress tht looked like a 10 year old tailored it. Went to a local tailor which cost a further £20. Contacted this fake lic online live chat was told i...
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1.0
#1098425
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I got a call from Tokyo telling me I had to send measures for my order. person not here whom I ordered for. So I cancelled my order but they already charged my card. Now I just want my card to be credited back since I didn't get an order because I cancelled. Please...
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maryanne.cochran1_32
maryanne.cochran1_32

If you paid by check or debit card, you are out of luck. They will give you the run around and act like they can't speak English and will not let you have your money back. T...

#1097857
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I feel like a fool. I purchase a dress for a special event. When the dress arrived I knew when I pulled it the bag that it was not the quality material I the review one line read. Honestly the dress was horrible, & it did not zip all the way up. I went back on line to...
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#1097482
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