Received item that was not what was advertised. Tried to return it. They acted like they could not speak English (fake). Did not follow their own exchange policy. When I filed dispute, they ALL of a sudden CAN speak ENGLISH!!!!!!!!! and they send in a document made up...Read more
I didn't like
- Run around about returns
- Bad tailoring
- Do not return the way you purchased want to send check
Ordered wedding address. Got it with a additional tax bill of £23 which they never made me aware of before hand. Got dress tht looked like a 10 year old tailored it. Went to a local tailor which cost a further £20. Contacted this fake lic online live chat was told i...Read more
I got a call from Tokyo telling me I had to send measures for my order. person not here whom I ordered for. So I cancelled my order but they already charged my card. Now I just want my card to be credited back since I didn't get an order because I cancelled. Please...Read more
Jjshouse - Recent purchase
The dress that I ordered does not resemble the dress on the photo shown. I would like to return it and a refund is expected.
Jjshouse - Bad. Item too too small
Dress arrived way smaller than the measurements on their website indicated. There is no way to reach them. Number is disconnected. I spent over hundred dollars on this dress, and I cannot reach a person to try to exchange it
Jjshouse - J.J'S house
Do not buy from this company. Rip off alert. Terrible customer service, workmanship, quality.
Jjshouse - Cheap shoes.
I received mine shoes today. Not buy again. The design is nice but cheap quality. As if am wearing paper shoes. I compared this in the China town Phils. worth $1. Shame to use.
I feel like a fool. I purchase a dress for a special event. When the dress arrived I knew when I pulled it the bag that it was not the quality material I the review one line read. Honestly the dress was horrible, & it did not zip all the way up. I went back on line to...Read more
I purchased a pair of shoes and got them last week and I have trying to find out to return them since. I can't wear them. How can I return them. I have the box and label but I'm afraid you won't refund my $26.98 for them the order number is9055283283 and I bought them...Read more
I ordered a dress that was twice my usual size (I'm an 8) and I ordered a 16 because bridesmaids dresses tend to run really small. I got the dress and it didn't fit at all. They asked me to send a picture of me not fitting in the dress and then refused to give me a...Read more
I didn't like
- Customer service
- Custom sizing not custom
Buyer Beware! JJs return policy is very deceiving. I purchased two dresses (this one and another) knowing that I would return one. According to their return policy, I was under the impression that we just needed to notify them within 7 days of any returns. The dresses...Read more
I didn't like
- Return policy is very deceiving
My dress is horrible!! DIRTY, HOLES, MISSING BEADS, DISCOLORATION, MISSING MATERIALS AND THET TOLD ME SO WHAT THAT'S NORMAL GO TO CLEANERS!!! This IS NOT WHAT I ORDERED AND THAT REFUSED TO REFUND ME. MY WEDDING IS LESS THAN A MONTH AND THE CLEANERS GAVE ME A$400 QUOTE...Read more
I absolutely had to share the positive experience my daughter had when ordering from JJsHouse. We ordered a dress for her on August 15th and received it on August 23rd! The dress was for a Sorority event; not for a wedding. We picked a dress that had to be custom fit...Read more
- Dress came fitting perfectly
I ordered my dress with what I thought would be a little big and they definitely run a lot smaller than they claim. The lace is pretty cheap, I feel like you would only get a couple uses out of the dress. I attempted to contact them to see about receiving a refund...Read more
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