dress order return size refund money customer customer service service dresses

Returning a dress | JJsHouse review

1.8
Details

Update by user Jan 23

Still have not received a email from customer service. No contact at all.

If anyone is able to contact them let me know.

I have unsubscribed from the website. bdferg@cox.netThanks, Deb

Update by user Dec 24, 2019

Call Deb at 949 510-1669 ASAP

Original review posted by user Dec 24, 2019

I have the dress, wrong size and not what I expected. I need to return it but can not find a phone number or directions on how to return it. Need help, please email Thanks, Deb
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Review
#1741643 Review #1741643 is a subjective opinion of poster.
Product
Jjshouse Evening Dress
Cons
  • Unable to get in touch with customer service
  • Returns process
Reason of review
Return, Exchange or Cancellation Policy
Loss
$220
Preferred solution
Let the company propose a solution

Dresses didn’t fit | JJsHouse review

2.2
Details
I paid for the custom sizing and sent measurements. The dress is a bit big and will need to see a tailor. I had to leave a message at the number and need a call back
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Review
#1727180 Review #1727180 is a subjective opinion of poster.
Product
Jjshouse Dress
Pros
  • Attractive prices
  • Items look nice in the pictures
Reason of review
Sizing
Preferred solution
Price reduction

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Verified Reviewer

No comment | JJsHouse review

2.3
Details
Unable to get in touch with customer service for the past few days since receiving my order. Not happy!!!
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Review
#1712427 Review #1712427 is a subjective opinion of poster.
Service
Jjshouse Customer Care
Pros
  • Prices
Cons
  • Unable to get in touch with customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
  • Poor Customer Care And Complaint

DO NOT BUY FROM THEM | JJsHouse review

1.8
Details
First I went by their size chart and even called them on the phone to make sure the sizing was correct. When I received my package everything was 3 sizes too small. They are out of China (that says it all) everything is smaller than normal. But the biggest thing is the size chart is wrong. So they tell me I have to pay shipping back and they charged me 46.00 to ship it back and 38.00 to ship it to me. Which means it cost me $84.00 because they have a messed up size chart and they will not make it right. My order was 190.00 they refunded 144.00.
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Review
#1708168 Review #1708168 is a subjective opinion of poster.
Pros
  • Cute shrugs
Cons
  • Rip you off
  • Run around in their online ticket chats
  • Bad customer service
Reason of review
Not as described/ advertised
Loss
$84
Preferred solution
Full refund
Tags
  • Size
  • Size Chart Wrong
  • Partial Refund
2.2
Details
ordered a wedding dress and paid over 2000 HK$ 4/10/19 after acceptance notification of order and tracking no cannot contact either company and had no further return emails or phone calls after trying to contact them as our wedding has been postponed until march next...
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2 comments
Anonymous
#1793717

If you want to waste your money and be stressed out order there stuff I had the worst experience with JJ House. They say the dresses are customized so it takes longer.

So dont bother with Express shipping you will not get your item any faster it's a scam.

When u receive the dress and it doesn't fit they give u a hard time returning it because they claim it's a custom dress. Please dont be fooled with their pretty pictures and low prices because what u see on the web site is not what you will get.

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Review
#1700774 Review #1700774 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue

Unhappy | JJsHouse review

2.0
Details
I received the dress but It wont fit me I cannot contact customer service I need the dress to be adjusted or I need a full refund
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Review
#1686255 Review #1686255 is a subjective opinion of poster.
Product
Jjshouse Dress
Cons
  • Product is not based in us but they make it appear that way
Reason of review
Poor customer service
Preferred solution
Full refund

Unsatisfied | JJsHouse review

2.0
Details
I have not received my wedding shoes I just want my shoes that I paid for. Very stressful for a bride.
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Review
#1660849 Review #1660849 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Pros
  • Discounts
Cons
  • Tracking my package
Reason of review
Problem with delivery
Loss
$39
Preferred solution
Deliver product or service ordered
Tags
  • bad service
2.0
Details
RETURN FOR DEFECTIVE MERCHANDISE RECEIVED - JJsHouse review
RETURN FOR DEFECTIVE MERCHANDISE RECEIVED - JJsHouse review
RETURN FOR DEFECTIVE MERCHANDISE RECEIVED - JJsHouse review
no. I want to return a defective item. I received. your return policy says that energy packed of a damaged item will return fully fully refunded and returned however I have written numerous messages emails over and over and over again and no one wants to pay for the...
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Review
#1648582 Review #1648582 is a subjective opinion of poster.

Terrible customer service | JJsHouse review

1.9
Details
The dress I received doesn't fit right and the zipper is very sticky. The quality of the dress isn't as good as the pictures showed. I have never ordered a dress online before so I made sure I could return it. I received it on August 20th and I contacted them on August 27th to request to return it. They stated to me that I was past the 7 days refund time which obviously was not true. They offered me a 10% refund. I sent them another email and they then offered me 20% refund saying again it was past the 7 days! It clearly was not. This company is very dishonest and misleading on their website! They will not refund your money. Now I'm stuck with a dress that doesn't fit and doesn't look good.
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Review
#1640717 Review #1640717 is a subjective opinion of poster.
Product
Jjshouse Dress
Pros
  • Prompt delivery
  • Nice website
Cons
  • No return level or full attention to customer service
  • Unethical business practices
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
Tags
  • incorrect size

Contact JJsHouse Customer Service

Website:
Mailing Address:
Flat/RM 901 Yip Fung Building 2-12 D'Aguilar Street, Central
Hong Kong, Hong Kong
Hong Kong
Phone:
+8 528 199 0571
All JJsHouse Contacts

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Return | JJsHouse review from Smyrna, Georgia

1.9
Details
The clothing is very lose
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Review
#1610166 Review #1610166 is a subjective opinion of poster.
Product
Jjshouse Clothing