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Pissed Consumer Interviews ?
I ordered a black cashmere faux fur wrap on 12/03/2018. The company deducted my money from my debit card!! This order was completed and I thought I would be getting my order within 2 weeks!!! I inquired about my order on 12/16/2018?? I was told then, that my order was being processed and made to order as it was coming from China!!!! I was advised to be patient and it would ship out in a couple of days!! Well all my questions and answers were by e-mail only...... Now, the representative told me, to expect my order on 12/22/2018!!! I was very upset as I had to go and purchase another item in place of this wrap!!! They still had my money !!! Well, they stated that if I refused my order when it was delivered that the shipping company would destroy the merchandise! !! So, on 12/23/2018 I wanted thenorder canceled and now they tell me , that they will refund my money!! Minus the shipping charge and in 3 weeks I should see the money refunded to my account!! Now, I believe that they never processed the order period! !! Never again for me ever!!
I Selected 2 dresses online using the drop down size box as I do with every other site. Selected my usual size. I was so excited about my selection that when it took almost 3wks to receive them I EMAIL the company. I received the dresses 2 days later. I am 5ift9in...Read more
I ordered a total of 6 dresses from JJSHouse over the past 14 months. The first four orders were perfect and I was a very satisfied client. I placed an order on Dec 9 and another one on Dec 12. The first order was to wear for a Christmas party, and the 2nd order was...Read more
I ordered a bridesmaid dress for my daughter from JJshouse.com wesite. I used the size chart and measurement instruction found online. I double checked the measurements due to the large size it was telling me to order. The dress was at least 2 sizes too big. The only...Read more
I didn't like
- Size chart was misleading no refunds
The audacity of this company! I ordered latin dance shoes. They sent me the wrong pair of heels! They were wedding shoes! So I emailed the customer service and they told me to keep the shoes and they would send the correct one. THree weeks later and nothing, so I...Read more
The design of the dress is very nice and I was very exited when I finally, despite express delivery, received it after a delay. Unfortunately, the huge smile on my face disappeared almost immediately after I have opened the box. I have ordered my dress in a standard...Read more
I didn't like
- Make it impossible to return gross item
Jjshouse - Return
I have been attempting to return a dress for three days now. You claim to have an easy return policy. I received the dress on Friday. I was dissatisfied with the color and the quality and I requested to return it immediately. I’ve sent pictures and multiples requests. Order:4102049261
NEVER buy from this company!!!!! I ordered a fascinator and it arrived with the box completely smashed along with the fascinator inside. Told them I wanted a return and refund and they offered to send another one free of charge and promised to pack it better. Just got...Read more
Do not buy dresses from JJSHOUSE. Their tailoring is horrible. I am disappointed and mad that this company gets to take advantage of people hard earn money. I purchase six dresses for my bridesmaids for my wedding for September of this year. I made all the purchases...Read more
I placed an order with them and their policy was hassle free returns. This company is fraudulent. They would not respond with a place to send the returns. About a month later after my credit card credited my account and went after them they gave me the address to get...Read more
Ordered a dress for my mother for my wedding. Keep in mind the dress is specifically a “mother of the bride” dress. It arrived on my doorstep at 5 pm on Tuesday November 6th. Beautiful dress! But since my mother does not live with me or near me I had to meet with her...Read more
I didn't like
- Return policy and lack of communication
- Return policy is absurd
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