dress order return size refund money customer customer service service dresses
2.3
Details
I ordered a black cashmere faux fur wrap on 12/03/2018. The company deducted my money from my debit card!! This order was completed and I thought I would be getting my order within 2 weeks!!! I inquired about my order on 12/16/2018?? I was told then, that my order was...
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7 comments
Anonymous
#1793696

RIP off I cant believe they are still in business why hasn't the Better Business shut them down. They have beautiful pics of all these dresses and when you get your order it's nothing like the pic.

Then good luck trying to get a full refund. They make their money on the money you dont get back plus your out the item.

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Featured
Review
#1432647 Review #1432647 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Cons
  • Fact that they lied to me from the get go
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
I Selected 2 dresses online using the drop down size box as I do with every other site. Selected my usual size. I was so excited about my selection that when it took almost 3wks to receive them I EMAIL the company. I received the dresses 2 days later. I am 5ift9in...
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53 comments
Johnpatrick
#1790343

Help! Can’t call anyone.. Trying to return a dress!!

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Review
#304068 Review #304068 is a subjective opinion of poster.

Awful Dress and shoes | JJsHouse review

4.6
Details
Awful Dress and shoes - JJsHouse review
Awful Dress and shoes - JJsHouse review
Awful Dress and shoes - JJsHouse review
Ordered a dress and shoes for my sons wedding, The dress in the pic advertised on their web site was beautiful. Mine arrived and omg it was awful bulky and very big the shoes were badly made, I had to rush out and buy a dress and shoes. I returned it all within the 7 days they allow I did receive my money back with postage taken out. I wish I had read reviews off of their site!!
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Featured
Review
#1562217 Review #1562217 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Bad quality
1.9
Details
Size chart extremely misleading - JJsHouse review
Size chart extremely misleading - JJsHouse review
Size chart extremely misleading - JJsHouse review
I ordered a bridesmaid dress for my daughter from JJshouse.com wesite. I used the size chart and measurement instruction found online. I double checked the measurements due to the large size it was telling me to order. The dress was at least 2 sizes too big. The only...
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1 comment
Anonymous
#1536648

I’m having a similar issue. I got my dress and the color of the top was off and I am really unhappy as the two colors clash.

I contacted them and they said that the variation in color adds interest to the dress and they could offer me a 10% refund or a 10% coupon. I replied saying that I don’t want the dress and I want to send it back for a full refund.

They replied that they only take returns for two reasons and that I could have a 25% refund or a 35% off coupon coupon. I don’t want this ugly dress, and I want my money back!

Featured
Review
#1284652 Review #1284652 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Cons
  • Size chart was misleading no refunds
Reason of review
Not as described/ advertised
Loss
$151
Preferred solution
Full refund
Tags
  • no returns
  • Bridesmaid Dress
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Track order | JJsHouse review

Track order - JJsHouse review
Track order - JJsHouse review
Please help me find my order.
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Review
#1713935 Review #1713935 is a subjective opinion of poster.

Dress I ordered is too small and horrible | JJsHouse review

1.0
Details
Dress I ordered is too small and horrible - JJsHouse review
Dress I ordered is too small and horrible - JJsHouse review
Need to return this dress the wedding is on the 25 of January
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Review
#1758352 Review #1758352 is a subjective opinion of poster.
Product
Jjshouse Dress
Pros
  • There dresses
  • Clothing
Cons
  • Product is not based in us but they make it appear that way
Reason of review
Bad quality
Loss
$179
Preferred solution
Full refund
1.0
Details
Do NOT buy from this company!!! - JJsHouse review
I ordered two dresses for bridesmaid dresses. One for me and one for my sister. They are not the same color. The bag they came in says taupe, but they are not the same. The bride will not let them be worn together since they are not the same color.The bride wanted the...
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Review
#1768396 Review #1768396 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Pros
  • Different dresses available
Cons
  • Refund policy
  • No an easy company to work with
Reason of review
Damaged or defective
Loss
$32
Preferred solution
Full refund
Tags
  • Terrible Returns Policy
2.0
Details
RETURN FOR DEFECTIVE MERCHANDISE RECEIVED - JJsHouse review
RETURN FOR DEFECTIVE MERCHANDISE RECEIVED - JJsHouse review
RETURN FOR DEFECTIVE MERCHANDISE RECEIVED - JJsHouse review
no. I want to return a defective item. I received. your return policy says that energy packed of a damaged item will return fully fully refunded and returned however I have written numerous messages emails over and over and over again and no one wants to pay for the...
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Review
#1648582 Review #1648582 is a subjective opinion of poster.

Request for return | JJsHouse review from Chico, California

4.7
Details
Request for return - JJsHouse review
Request for return - JJsHouse review
Hello, I am not a pissed consumer, I’d just like to get in contact with a person. I’d like to exchange a dress for the same dress in a smaller size. Thanks, Lauren Freihofer 8589452338
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Review
#1688210 Review #1688210 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Absolutely terrible. Thieves - JJsHouse review
Terrible. Ordered a dress on sale and one not on sale. I paid a total of £240 The dress on sale arrived ripped from the inside. I have been back and forth with emails and “ticket” codes for 2.5 weeks and still no refund of the agreed 40%. As far as I’m concerned,...
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Review
#1669302 Review #1669302 is a subjective opinion of poster.
Product
Jjshouse Mother Of The Bride Dress
Cons
  • Dresses look cheap
  • I cannot get a refund
  • Unable to speak directly to an agent in customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$450
Preferred solution
Full refund
Tags
  • Dresses
  • Throw Away Dress
  • Scam
  • Thieves
  • Terrible Returns Policy
  • Should Be Closed
  • Should Be Investigated

Contact JJsHouse Customer Service

Website:
Mailing Address:
Flat/RM 901 Yip Fung Building 2-12 D'Aguilar Street, Central
Hong Kong, Hong Kong
Hong Kong
Phone:
+8 528 199 0571
All JJsHouse Contacts

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Latest Question

JJsHouse Questions
1.0
Details
Don't  waste your money! - JJsHouse review
Don't  waste your money! - JJsHouse review
Don't  waste your money! - JJsHouse review
Don't  waste your money! - JJsHouse review
Don't  waste your money! - JJsHouse review
Don't  waste your money! - JJsHouse review
The dress is awful. I've emailed them several times. Their so-called resolutions are to take it to a tailor, except a refund ranging from 20 to 30 or 35%, or getting a discount of 35%. The draft dress was in such bad shape when it arrived the Taylor won't be able to...
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5 comments
Anonymous
#1522177

Thank you so much for all the warnings here. I almost wanted to order 2 dresses from JJ House!

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Featured
Review
#1125055 Review #1125055 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Bad quality