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JJsHouse

JJsHouse

www.jjshouse.com
What is your customer experience with JJsHouse?

JJsHouse Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • JJsHouse has 1.9 star rating based on 827 customer reviews. Consumers are mostly dissatisfied.

  • 9% of users would likely recommend JJsHouse to a friend or colleague.

  • Rating Distribution
  • Pros: Beautiful dresses, Online shopping, To be determined.
    Cons: Horrible customer service, Refund policy, Return policy and customer service.

View full overview ›

Media from reviews

JJsHouse - When will I get my dress?
JJsHouse - ReturnJJsHouse - Return - Image 2JJsHouse - ReturnJJsHouse - Return - Image 2JJsHouse - Stained miss sized dressJJsHouse - Stained miss sized dress - Image 2
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Is JJsHouse Legit?

Trust Score is
100 / 100

Our analysis shows that JJsHouse is legit, safe for consumers to access and is not a scam. www.jjshouse.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of JJsHouse reviews to learn more about other consumers' experiences.

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Top JJsHouse Reviews

Positive Review

"The guns are absolutely beautiful. True to size worth every penny."

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My name is Aronda Reed(273910) I need this order expedited. 443829**** I needed by April 15th. Please give me a call. User's recommendation: I recommend this...

Critical Review

"Missing 2 dresses in my order, package arrived open"

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Missing 2 of 4 dresses. Possibly another 2 in transit. The wedding is in 2 weeks. The number for the company is disconnected. I am really hoping to get my...

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dress order service number return customer service customer phone wedding money
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Kabir Bgu
map-marker Nantucket, Massachusetts

Would like to order a dress and have some questions

Updated by user Jul 10, 2025

I only received a chat that informed me I could not speak to a live agent

Original review Jul 09, 2025

Im trying to contact customer service and am unable to connect. It would be appreciated if I can be directed as to how to proceed. *****

View full review
Resolved
Amy D Ewb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: When will I get my dress?

JJsHouse - When will I get my dress?
Updated by user Jun 22, 2025

Company fixed the issue and I have been provided with other. Trying to find out when my dress was gonna be shipped to my place and I finally got it.

It’s all good and it was a beautiful dress. Just to be patient.

Original review Jun 07, 2025

When will I get the mother of the brides dress? If I could have the date, when will I get it cause my daughters wedding is coming up soon so I will need to get it and if I could just have the date so Ill have my dress before my daughters wedding.

I tried to call you and the telephone number was not correct so I just wanna make sure this is not a fraud. If you could get back to me as soon as possible that would be great and her wedding is in September so its getting closer and Im getting very nervous about it

View full review
Pros:
  • Beautiful dresses and the prices are very manageable
Cons:
  • Tried to call the number it did not go through if you could try to get a hold of me through email

Preferred solution: Deliver product or service ordered

Amy M Aaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing 2 dresses in my order, package arrived open

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Updated by user Jul 07, 2025

Could not reach anyone live

Original review updated Jul 05, 2025

Missing 2 of 4 dresses. Possibly another 2 in transit.

The wedding is in 2 weeks. The number for the company is disconnected. I am really hoping to get my money back. I am totally up a creek for my wedding, though.

I still haven't received my mother of the bride and groom dresses. I am hoping they arrive or I'm really in trouble.

View full review
Loss:
$500
Pros:
  • Dresses seemed really nice
Cons:
  • Worried i will not get money back
  • Have not arrived
  • In a bind for my wedding

Preferred solution: Deliver product or service ordered

User's recommendation: Not super thrilled. Hoping to get my money back

Resolved
Evalyn Anm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fitchburg, Massachusetts

Resolved: Missing merchandise

Updated by user Jun 13, 2025

The merchandise description does not match actual things.

Original review Jun 12, 2025

Nothing has happened. I have not received a response.

The phone listed does not work. This is very frustrating.

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Meghan H Vuz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got scammed of $200 DO NOT BUY FROM THEM

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The dresses *are* good quality and I commend them for that BUT their costumer service is actual garbage. I purchased a try before you buy dress for $10 (that's the fee that you pay if you don't keep the dress in which case you pay the full price).

I wanted to return the dress because it did not fit me (which I expected because I have very broad shoulders and ribcage) and there was a return label with instructions which I followed (this was the day after I received the dress). LOW AND BEHOLD a week later (AFTER THE RETURN PERIOD) the dress arrived BACK AT MY HOUSE. Same box, same label, same everything. Upon further inspection, the label was addressed to MY HOUSE as the return address.

They provided no real address to return to despite them saying the label would have the package automatically shipped to them. Per their policy, if you do not return the dress within 7 days of its delivery, you will be charged the full price of the dress plus delivery fees. I was charged $200. I submitted a "ticket" to their "customer service line" (which was a bot) and got a response three days later (11 total business days after I received the dress and therefore, outside the return window).

The "customer service agent" told me that I needed to follow the instructions on the return button function in the app. I did not have access to this button because for some reason it disappears after you confirm the delivery. I told them this. They told me I then needed to refer to the "Happy Return Label Sticker" that I didn't receive.

Again, I told them this. They said that I needed to call them and speak to an agent on the phone and that it would be resolved but that they could not refund me the $200 which is CRAZY. I called and no one answered.

Now I'm out $200 and have no dress. I hate them.

View full review
Loss:
$200
Pros:
  • Nice dresses for decent price
Cons:
  • No customer service
  • Scam

Preferred solution: Full refund

User's recommendation: Don't buy a try before you buy dress from them

1 comment
Guest

You do deserve a refund. I would rethink buying online if sizing is an issue.

Kenta Vmb
map-marker Miami, Florida

Missing item

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Missing item. I come to blocks on everything I try to do when following directions on website.

I want a refund period! Phone number recording stating phone number not in service.

No other way to communicate on internet. Email unanswered.

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User's recommendation: DONT SHOP HERE!

Asahel Buh
map-marker Charlotte, North Carolina

Return

JJsHouse - Return
JJsHouse - Return - Image 2

Returns are not processed. The company is a scam.

No phone number & NO CUSTOMER SERVICE !!! Stay away from this company.

They will screw you over. I had to get the better business bureau involved as well as my bank

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User's recommendation: Stay the *** away! This whole thing is a scam!

Darlene B Wgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Ordered dress today for wedding but no confirmation..

Ordered a dress today with credit card, no confirmation. Rushed to get the dress expedited, paid with American Express card.

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Jamesa Day
map-marker San Leandro, California

Really Bad Service

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Really bad website. Charge three times instead of one.

Took forever my order.

Never again. I would not recommend it to no one.

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Martez Aos

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Round Rock, Texas

Phone is not in service

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I have a question for customer service about no of dresses I can try on. Phone number not in service

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User's recommendation: So far I am not having success with this company

Donis Azn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chillicothe, Ohio

You haven’t responded to any of my requests

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I scanned the QR code to start a return and you keep saying you sent a code to this email and it never came, Ive checked trash and junk also. You dont send me the code so I can make this return.

I am calling my credit card company so you cant charge me for this dress because you are making it impossible to return under your terms. I even took it to Ukra and they couldnt do it

View full review

User's recommendation: Don’t ORDER from them!!!!!!!

Asahel Buh
map-marker Charlotte, North Carolina

Return

JJsHouse - Return
JJsHouse - Return - Image 2

I returned 2 items, here is the information.

Please issue a refund so I dont have to get my bank & the better business bureau involved

View full review
Michelle n Ulj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can not get a hold of anyone to return item on same day it was delivered

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Trying to return a dress I got two days ago. I do not know the invoice number, and you all make it impossible to return something.

I've already contacted the Attorney General. I need my invoice number so I can return this.

View full review
Loss:
$250
Pros:
  • Zero pros
Cons:
  • 100

Preferred solution: Full refund

User's recommendation: Do not buy from this company Fraudulent

Rose D Sgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Tonawanda, New York

No thank you

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Customer service was good. However, my issue has not been resolved to receive my $130 dress. The wrong thing got delivered and I need it as soon as possible.

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Barbara N Frn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Returnees not fit

It's over a foot too long and is way too big. Please tell me how to return this dress. Order number 786571****.

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Preferred solution: Full refund

Patty L Uup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Custom sizing

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Can I order custom sizing with a measurement larger than the largest size on the size chart? I want to place an order soon.

View full review

About

Related Companies

JJsHouse UK, JJsHouse Australia, JJsHouse France

Summary

JJsHouse is an online retailer of dresses, including wedding, special occasion and prom dresses, as well as shoes and accessories at wholesale prices. Gowns are distributed into categories enabled with filters for easier search by criteria color, style, fabric, etc.. The permanent Sale category features items with up to 70 off. JJsHouse has developed dress size chart of its own, which differs from that of the UK or the USA, and offers fabric swatches of 28 colors. Launched in 2007, JJsHouse has become a global shopping platform, available in twelve languages and matching currencies, offering shipping services worldwide. JJ House address is mentioned in the Contact Us section of the official website. Payment options include PayPal, Western Union, wire transfer and a number of credit cards. JJsHouse return policy includes refund for any damaged, defective, or mis-shipped items.

JJsHouse reviews and complaints

JJsHouse is ranked 17 out of 362 in Weddings category

Area Served

USA, Worldwide, UK, Canada, Asia, Australia, Europe

Payment Methods

VISAPayPalMasterCardDiscoverAmerican Express

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