JJsHouse
JJsHouse Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JJsHouse has a 1.9 star rating from 466 reviews and overall consumer sentiment is negative with only 9% likely to recommend.
Positive Feedback
Customers note beautiful dresses and convenience of online shopping; a few issues were resolved via email or social channels and are mentioned in JJsHouse reviews.
Negative Feedback / Risk Areas
- Frequent shipping delays and missing or wrong items reported.
- Returns and refunds often delayed or disputed; many cite trouble getting a refund.
- Nonfunctional phone numbers and poor response create many JJsHouse customer complaints.
- Billing errors, duplicate charges, and high price level noted by reviewers.
Key Takeaways for Future Customers
- Confirm the return policy and keep shipment records before ordering.
- Expect potential delays and document tracking for time-sensitive events.
- Be prepared to escalate refund or billing issues and use email or social messaging for customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JJsHouse has a 1.9 star rating from 466 reviews and overall consumer sentiment is negative with only 9% likely to recommend.
Positive Feedback
Customers note beautiful dresses and convenience of online shopping; a few issues were resolved via email or social channels and are mentioned in JJsHouse reviews.
Negative Feedback / Risk Areas
- Frequent shipping delays and missing or wrong items reported.
- Returns and refunds often delayed or disputed; many cite trouble getting a refund.
- Nonfunctional phone numbers and poor response create many JJsHouse customer complaints.
- Billing errors, duplicate charges, and high price level noted by reviewers.
Key Takeaways for Future Customers
- Confirm the return policy and keep shipment records before ordering.
- Expect potential delays and document tracking for time-sensitive events.
- Be prepared to escalate refund or billing issues and use email or social messaging for customer service.
Media from reviews
Turn one complaint into a collective action
Return
Website was not responding. Customer service number was not correct.
I cannot get ahold of anyone to help me with my return. Very unsatisfactory
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was told I was going to receive my order on December 15,2025 and I still haven’t received it
I was told I was going to receive my order on December 15,2025 and I still havent received it! I need it before December 26,2025 please and thank you I appreciate it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDress
Don't get custom. Jj house will use your custom measurements perfectly then instead of hem the dress on the bottom they will just alter the sleeves so you bust line is near your armpits. Then refuse to offer a full refunds as it was quoted "custom." Even though the seamstress is lazy and now you have an unwearable dress.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDress is too small need larger size
need larger size how to replace
please call me at (252) 883-****
Andrea Moore my bust is 41
assist please
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered try-ons as well as a jacket, sent them back and did not receive ANY reimbursement for the jacket. I didn't know the try-ons would not be reimbursed. I am so frustrated! No one to talk to.
I ordered try-ons as well as a jacket, sent them back and did not get reimbursed for the jacket. I didn't know the try-ons would not be reimbursed.
I am so frustrated! No one to talk to via phone. They want to send a $75 coupon. Really?
I want my money back! I asked for a manager or supervisor with no response. No phone number. Just email.
How can you run a business like this?
I will never order from here again. Attached is my return receipt.
User's recommendation: BE CLEAR ABOUT RETURN POLICY. KEEP TRACK OF YOUR ORDERS. KEEP UP ON REIMBURSEMENTS.
Farmers Branch, Texas
I received the wrong item that I ordered.
I ordered a dress. But received a totally different dress.
I didnt have any return labels in my package.
I been on the website trying to get information on how to return this item. Need help on returning this merchandise.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: When will I get my dress?
Company fixed the issue and I have been provided with other. Trying to find out when my dress was gonna be shipped to my place and I finally got it.
It’s all good and it was a beautiful dress. Just to be patient.
When will I get the mother of the brides dress? If I could have the date, when will I get it cause my daughters wedding is coming up soon so I will need to get it and if I could just have the date so Ill have my dress before my daughters wedding.
I tried to call you and the telephone number was not correct so I just wanna make sure this is not a fraud. If you could get back to me as soon as possible that would be great and her wedding is in September so its getting closer and Im getting very nervous about it
- Beautiful dresses and the prices are very manageable
- Tried to call the number it did not go through if you could try to get a hold of me through email
Preferred solution: Deliver product or service ordered
Advance, North Carolina
Order has been returned. I will not be making payment.
Ordered dresses for wedding. Dresses came too late.
Returned the dresses, Jjhouse is still saying I owe money.
I will not be making anymore payments. Thx
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpeak to representative please
can i speak to representative plz?!
the numbers are all bogus and no one answers. id like to do the program where dresses are tried on at home. many questions-
- No communication verbally
Preferred solution: dress
User's recommendation: not communication
Garner, North Carolina
My package has not been delivered yet
I have not received my package as promised l need my items for my trip it is becoming close for my departure
- First time received package on time
- Second was scheduled to be delivered november 12th
Preferred solution: Deliver product or service ordered
User's recommendation: I was satisfied with my first order with your business it’s very close before my trip
Oklahoma City, Oklahoma
Need to returning
I cannot download the returning label as I have no computer just a phone. But I have spoken a friend and think she will buy this dress and I will reorder another one after Thanksgiving
User's recommendation: I guess
Order delay
Order delay, placed on 9/23 and tracking it show it has been going from Kansas to Atlanta then to New York while I am in Augusta close by Atlanta and now no update on tracking it
Item not shipped
I ordered the item 2 weeks ago and it still has not been shipped. I'm seriously not happy with the company; it's a sham. They take your money and provide no product.
- Many
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is the hat I ordered
I have been informed it has been delivered... no...
I have received nothing.
Please deliver. Order number 880704****
Preferred solution: Apology
User's recommendation: waiting for service! Even thought I ordered in good time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy dresses were sent to wrong state, and there’s no such thing as customer service
No delivery of my order. No one of customer service exists.
And now I have to say more ? Instead of just getting some answers?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing 2 dresses in my order, package arrived open
Could not reach anyone live
Missing 2 of 4 dresses. Possibly another 2 in transit.
The wedding is in 2 weeks. The number for the company is disconnected. I am really hoping to get my money back. I am totally up a creek for my wedding, though.
I still haven't received my mother of the bride and groom dresses. I am hoping they arrive or I'm really in trouble.
- Dresses seemed really nice
- Worried i will not get money back
- Have not arrived
- In a bind for my wedding
Preferred solution: Deliver product or service ordered
User's recommendation: Not super thrilled. Hoping to get my money back
About
, ,
JJsHouse is an online retailer of dresses, including wedding, special occasion and prom dresses, as well as shoes and accessories at wholesale prices. Gowns are distributed into categories enabled with filters for easier search by criteria color, style, fabric, etc.. The permanent Sale category features items with up to 70 off. JJsHouse has developed dress size chart of its own, which differs from that of the UK or the USA, and offers fabric swatches of 28 colors. Launched in 2007, JJsHouse has become a global shopping platform, available in twelve languages and matching currencies, offering shipping services worldwide. JJ House address is mentioned in the Contact Us section of the official website. Payment options include PayPal, Western Union, wire transfer and a number of credit cards. JJsHouse return policy includes refund for any damaged, defective, or mis-shipped items.
JJsHouse is ranked 14 out of 384 in Weddings category
USA, Worldwide, UK, Canada, Asia, Australia, Europe
Brands Related to JJsHouse
JJsHouse UK
“Struggling to return an item Purchased for a wedding. Item does not fit and I require a refund. Getting...“
JJsHouse Australia
“Wanted to speak to someone and then told me I had to pay $2 but when I went to PayPal wanted to charge...“
JJsHouse France
“Je n'arrive pas à imprimer mes étiquettes de retour si vous pouviez me les envoyer par mail svp...“
Companies Similar to JJsHouse
Davids Bridal
“David's Bridal is shady. Do not do business with them. They don't state that you can't get a refund,...“
AZAZIE
“I am a seamstress, and I was asked to do alterations on an Azazie gown. I had to remove the buttons. The...“
The Dress Outlet
“I ordered a dress from the Dress Outlet, I didnt realize that I was not able to return address that was...“
Jovani Dresses
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
To provide you with more details about our wedding products, we kindly invite you to contact us at service@***.com. Our team will be happy to assist you with any questions and guide you through our offerings.