JJsHouse
JJsHouse Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JJsHouse reviews show a 1.8 star rating from 469 customer reviews with 8% likely to recommend. Consumers are mostly dissatisfied, citing high price levels, frequent customer complaints about returns and refunds, billing issues, and poor customer service for online shopping orders.
Key Takeaways for Future Customers
- Expect difficulty contacting customer service and delays on returns.
- Prepare for possible refund and billing disputes when ordering online.
- Beautiful dresses reported but check sizing and delivery timelines before purchase.
Negative Feedback / Risk Areas
- Recurring customer complaints about returns, refunds, and return policy enforcement.
- Poor responsiveness and unreachable phone support.
- Delivery problems and incorrect or missing items leading to billing disputes.
Positive Feedback
Many reviewers praise the appearance of the dresses and value the try-on program when it works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JJsHouse reviews show a 1.8 star rating from 469 customer reviews with 8% likely to recommend. Consumers are mostly dissatisfied, citing high price levels, frequent customer complaints about returns and refunds, billing issues, and poor customer service for online shopping orders.
Key Takeaways for Future Customers
- Expect difficulty contacting customer service and delays on returns.
- Prepare for possible refund and billing disputes when ordering online.
- Beautiful dresses reported but check sizing and delivery timelines before purchase.
Negative Feedback / Risk Areas
- Recurring customer complaints about returns, refunds, and return policy enforcement.
- Poor responsiveness and unreachable phone support.
- Delivery problems and incorrect or missing items leading to billing disputes.
Positive Feedback
Many reviewers praise the appearance of the dresses and value the try-on program when it works.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flagstaff, Arizona
Hi, my name is nataki fitzgerald order...
Hi, my name is Nataki Fitzgerald. Order number 177-317-****.
I just ordered and said if I don't do a security thing, it will not send me my package. I'm wondering why.
Please give me an answer. My email address is nataki_fitzgerald@***.com.
Preferred solution: The dress sent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nordman, Idaho
Problems with getting info for returning a dress for a different color
- - No response on the dress I bought; color off; want zipper not corset; return request last week; no login for return; color to Dark Royal Blue.
now i'm just trying to return the dresses, yes...i just received another dress!!!! can't believe all this is happening.
i am at the moment trying to get through to them. i just had another dress delivered.
i really think the first one was from another seller. right now i am a PISSED CONSUMER!!!!
No response for a dress I purchased, color was not as I expected. And I want a zipper instead of corset.
I submitted a request last week. Now you're telling me you don't have an email or password for my return My order number is ***.
And I would like the color changed to DARK ROYAL BLUE!!! I'VE ordered from you people before and have never had this problem!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nordman, Idaho
ICANNOT BELIEVE I AM REPEATING THE SAME...
- - Wants to exchange for a dark royal blue dress with a zipper, not the corset.
- - Return request from last week unanswered; login blocks access.
ICANNOT BELIEVE I AM REPEATING THE SAME THING FOR THE 10TH TIME!!! I AM TRYING TO RETURN A DRESS I ORDERED FROM YOU.
DON'T CARE FOR THE COLOR. IWANT TO EXCHANGE IT FOR DARK ROYAL BLUE WITH A ZIPPER INSTEAD OF CORSET. I PUT IN FOR A RETURN LAST WEEK, NO RESPONSE. ORDER # IS ***.
THEY'RE TELLING ME THERES NO EMAIL OR PASSWORD.
I CAN'T BRING IT UP. PLEASE DON'T MAKE ME REPEAT THIS AGAIN.
User's recommendation: They have to give us access to a human instead of going crazy on these dam computers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vacaville, California
Dress right color but looks to dark not...
dress right color but looks to dark not like the pic would very much like to return for refund plz [PERSON_NAME]
Preferred solution: Full refund
Baytown, Texas
Order won’t go through
I ordered [PERSON_NAME] 303026 twice this week and it wouldnt go through
No confirmation and cc wasnt charged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hendersonville, North Carolina
Purchased a dress in January for a...
This company is impossible to deal with person to person. It's only thru email, and then I'm not sure you're dealing with a "person." Would never do business with this company again.
Purchased a dress in January for a wedding in May. I need a larger size. How do I make an exchange at this point?
- Beautiful dress
- Horrible customer service
Preferred solution: Would like to know how to exchange this dress for a larger size.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need know, when my dress coming
Hello, my name is Linda Villasante. I would like to know what happened with my delivery. I ordered a dress and paid almost $300 dollars.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was told I was going to receive my order on December 15,2025 and I still haven’t received it
I was told I was going to receive my order on December 15,2025 and I still havent received it! I need it before December 26,2025 please and thank you I appreciate it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Erie, Pennsylvania
Return
Trying to return an item is not easy. They want you to submit your return within 14 days but make it hard to return.
User's recommendation: Hope it fits. Good luck returning.
Ashburn, Virginia
I sumitted a request for a return and...
- - Return request approved.
- - I need a return shipping label and help with the scan code.
- - I would like to keep the pant suits, but the pants are too long.
I sumitted a request for a return and it was approved, but I need a return shipping label. I didn't understand how to use the scan code.
Can you help me?
I did see the "pissed off" , but that does not apply. i wish I could keep the pant suits, but the pants are very much too long.
Thank you.
Warsaw, Indiana
Return
Need to return the item and discuss it with customer service. Ordered four dresses to try on and returned them on the seventh day due to an illness.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDress is too small need larger size
need larger size how to replace
please call me at (252) 883-****
Andrea Moore my bust is 41
assist please
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDress
- - Sleeves were altered instead of the hem, moving the bust near the armpits.
- - Refund was refused as 'custom' and the dress is unwearable.
Don't get custom. Jj house will use your custom measurements perfectly then instead of hem the dress on the bottom they will just alter the sleeves so you bust line is near your armpits. Then refuse to offer a full refunds as it was quoted "custom." Even though the seamstress is lazy and now you have an unwearable dress.
Preferred solution: Full refund
Savannah, Georgia
Return
I ordered the dress for my daughter's wedding which took place on February 19, and I didn't try the dress on until the days prior until the event and the dress was to small
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered try-ons as well as a jacket, sent them back and did not receive ANY reimbursement for the jacket. I didn't know the try-ons would not be reimbursed. I am so frustrated! No one to talk to.
- - Jacket refund not received after returning try-ons.
- - I didn't know try-ons weren't reimbursed.
- - They offered a $75 coupon; I want my money back.
I ordered try-ons as well as a jacket, sent them back and did not get reimbursed for the jacket. I didn't know the try-ons would not be reimbursed.
I am so frustrated! No one to talk to via phone. They want to send a $75 coupon. Really?
I want my money back! I asked for a manager or supervisor with no response. No phone number. Just email.
How can you run a business like this?
I will never order from here again. Attached is my return receipt.
User's recommendation: BE CLEAR ABOUT RETURN POLICY. KEEP TRACK OF YOUR ORDERS. KEEP UP ON REIMBURSEMENTS.
Return
Website was not responding. Customer service number was not correct.
I cannot get ahold of anyone to help me with my return. Very unsatisfactory
About
, ,
JJsHouse is an online retailer of dresses, including wedding, special occasion and prom dresses, as well as shoes and accessories at wholesale prices. Gowns are distributed into categories enabled with filters for easier search by criteria color, style, fabric, etc.. The permanent Sale category features items with up to 70 off. JJsHouse has developed dress size chart of its own, which differs from that of the UK or the USA, and offers fabric swatches of 28 colors. Launched in 2007, JJsHouse has become a global shopping platform, available in twelve languages and matching currencies, offering shipping services worldwide. JJ House address is mentioned in the Contact Us section of the official website. Payment options include PayPal, Western Union, wire transfer and a number of credit cards. JJsHouse return policy includes refund for any damaged, defective, or mis-shipped items.
JJsHouse is ranked 19 out of 388 in Weddings category
USA, Worldwide, UK, Canada, Asia, Australia, Europe
Brands Related to JJsHouse
JJsHouse UK
“I ordered a dress in March for my sister's wedding. I'm the maid of honor. I got the dress back and it...“
JJsHouse Australia
“Wanted to speak to someone and then told me I had to pay $2 but when I went to PayPal wanted to charge...“
JJsHouse France
“Je n'arrive pas à imprimer mes étiquettes de retour si vous pouviez me les envoyer par mail svp...“
Companies Similar to JJsHouse
Davids Bridal
“Send clothes back on April 29. They received them on may 5 and I have not received a refund to date....“
AZAZIE
“Need help with returns. Forgot how long I could keep for the try-on. Need help with return now that I've...“
The Dress Outlet
“I ordered a dress from the Dress Outlet, I didnt realize that I was not able to return address that was...“
Jovani Dresses
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.