JJsHouse

The dresses *are* good quality and I commend them for that BUT their costumer service is actual garbage. I purchased a try before you buy dress for $10 (that's the fee that you pay if you don't keep the dress in which case you pay the full price).

I wanted to return the dress because it did not fit me (which I expected because I have very broad shoulders and ribcage) and there was a return label with instructions which I followed (this was the day after I received the dress). LOW AND BEHOLD a week later (AFTER THE RETURN PERIOD) the dress arrived BACK AT MY HOUSE. Same box, same label, same everything. Upon further inspection, the label was addressed to MY HOUSE as the return address.

They provided no real address to return to despite them saying the label would have the package automatically shipped to them. Per their policy, if you do not return the dress within 7 days of its delivery, you will be charged the full price of the dress plus delivery fees. I was charged $200. I submitted a "ticket" to their "customer service line" (which was a bot) and got a response three days later (11 total business days after I received the dress and therefore, outside the return window).

The "customer service agent" told me that I needed to follow the instructions on the return button function in the app. I did not have access to this button because for some reason it disappears after you confirm the delivery. I told them this. They told me I then needed to refer to the "Happy Return Label Sticker" that I didn't receive.

Again, I told them this. They said that I needed to call them and speak to an agent on the phone and that it would be resolved but that they could not refund me the $200 which is CRAZY. I called and no one answered.

Now I'm out $200 and have no dress. I hate them.

For one, their prices are outrageous, but I went ahead and spent over $300. I was shopping for a mother of the groom dress.

When it arrived, it was crammed into a tiny box, all crumpled up, and inside out. The dress was clearly cheaply made as was the barrette I ordered. It also did not come with a bag to hang it in, not even a disposable one. I wrote to the company several times to complain.

I also looked them up with the Better Business Bureau and there was nothing but horrible things to say about that company. I wish I'd known before using them. My daughter got a dress from a different company that was half the price. It arrived unharmed and it came with a bag.

It was a quality dress too!

Shaking my head. What a rip-off.

Subject: Immediate Action Required: Urgent Help Needed to Complete

This is an emergency request for assistance with my order. I have been trying desperately for over a week to place an order for a dress that I need immediately, but I have been unsuccessful despite trying everything.

I have followed all steps provided on your website and even attempted alternate solutions like [briefly mention attempts].

Nothing has worked, and time is running out. I cannot afford further delays.

I am pleading for your immediate attention and support to resolve this issue or process my order directly on my behalf. Please prioritize this matter as critical.

I am ready to provide any further details required.

I am counting on your swift action. Please get back to me at the earliest possible moment.