JJsHouse
JJsHouse Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JJsHouse has a 1.8 star rating from 468 reviews; 9% would likely recommend. Consumers report mostly dissatisfied experiences with delivery, returns, and billing.
Key Takeaways for Future Customers
- Expect issues with returns and refunds; many request a refund after ordering.
- Customer service access is limited; phone numbers often fail and email replies can be slow.
- Online shopping photos may differ from received items; check timelines for deliveries.
Negative Feedback / Risk Areas
- Frequent customer complaints about refund policy and return difficulties.
- Billing problems including duplicate charges and missing confirmations.
- Poor communication and tracking issues causing late or wrong deliveries.
Positive Feedback
Some customers praise the dress appearance and one report a resolved order; a few were satisfied with a first order.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JJsHouse has a 1.8 star rating from 468 reviews; 9% would likely recommend. Consumers report mostly dissatisfied experiences with delivery, returns, and billing.
Key Takeaways for Future Customers
- Expect issues with returns and refunds; many request a refund after ordering.
- Customer service access is limited; phone numbers often fail and email replies can be slow.
- Online shopping photos may differ from received items; check timelines for deliveries.
Negative Feedback / Risk Areas
- Frequent customer complaints about refund policy and return difficulties.
- Billing problems including duplicate charges and missing confirmations.
- Poor communication and tracking issues causing late or wrong deliveries.
Positive Feedback
Some customers praise the dress appearance and one report a resolved order; a few were satisfied with a first order.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vacaville, California
Dress right color but looks to dark not...
dress right color but looks to dark not like the pic would very much like to return for refund plz [PERSON_NAME]
Preferred solution: Full refund
Baytown, Texas
Order won’t go through
I ordered [PERSON_NAME] 303026 twice this week and it wouldnt go through
No confirmation and cc wasnt charged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hendersonville, North Carolina
Purchased a dress in January for a...
This company is impossible to deal with person to person. It's only thru email, and then I'm not sure you're dealing with a "person." Would never do business with this company again.
Purchased a dress in January for a wedding in May. I need a larger size. How do I make an exchange at this point?
- Beautiful dress
- Horrible customer service
Preferred solution: Would like to know how to exchange this dress for a larger size.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need know, when my dress coming
Hello, my name is Linda Villasante. I would like to know what happened with my delivery. I ordered a dress and paid almost $300 dollars.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was told I was going to receive my order on December 15,2025 and I still haven’t received it
I was told I was going to receive my order on December 15,2025 and I still havent received it! I need it before December 26,2025 please and thank you I appreciate it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Erie, Pennsylvania
Return
Trying to return an item is not easy. They want you to submit your return within 14 days but make it hard to return.
User's recommendation: Hope it fits. Good luck returning.
Ashburn, Virginia
I sumitted a request for a return and...
- Return request approved.
- I need a return shipping label and help with the scan code.
- I would like to keep the pant suits, but the pants are too long.
I sumitted a request for a return and it was approved, but I need a return shipping label. I didn't understand how to use the scan code.
Can you help me?
I did see the "pissed off" , but that does not apply. i wish I could keep the pant suits, but the pants are very much too long.
Thank you.
Warsaw, Indiana
Return
Need to return the item and discuss it with customer service. Ordered four dresses to try on and returned them on the seventh day due to an illness.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDress
- Sleeves were altered instead of the hem, moving the bust near the armpits.
- Refund was refused as 'custom' and the dress is unwearable.
Don't get custom. Jj house will use your custom measurements perfectly then instead of hem the dress on the bottom they will just alter the sleeves so you bust line is near your armpits. Then refuse to offer a full refunds as it was quoted "custom." Even though the seamstress is lazy and now you have an unwearable dress.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDress is too small need larger size
need larger size how to replace
please call me at (252) 883-****
Andrea Moore my bust is 41
assist please
Preferred solution: Full refund
Savannah, Georgia
Return
I ordered the dress for my daughter's wedding which took place on February 19, and I didn't try the dress on until the days prior until the event and the dress was to small
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered try-ons as well as a jacket, sent them back and did not receive ANY reimbursement for the jacket. I didn't know the try-ons would not be reimbursed. I am so frustrated! No one to talk to.
- Jacket refund not received after returning try-ons.
- I didn't know try-ons weren't reimbursed.
- They offered a $75 coupon; I want my money back.
I ordered try-ons as well as a jacket, sent them back and did not get reimbursed for the jacket. I didn't know the try-ons would not be reimbursed.
I am so frustrated! No one to talk to via phone. They want to send a $75 coupon. Really?
I want my money back! I asked for a manager or supervisor with no response. No phone number. Just email.
How can you run a business like this?
I will never order from here again. Attached is my return receipt.
User's recommendation: BE CLEAR ABOUT RETURN POLICY. KEEP TRACK OF YOUR ORDERS. KEEP UP ON REIMBURSEMENTS.
Return
Website was not responding. Customer service number was not correct.
I cannot get ahold of anyone to help me with my return. Very unsatisfactory
Farmers Branch, Texas
I received the wrong item that I ordered.
- I ordered a dress but received a different dress.
- No return labels were in my package.
- I'm on the site trying to find return instructions.
I ordered a dress. But received a totally different dress.
I didnt have any return labels in my package.
I been on the website trying to get information on how to return this item. Need help on returning this merchandise.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: When will I get my dress?
- Customer asks for the mother of the bride dress delivery date before the September wedding and cannot reach by phone due to an incorrect number.
Company fixed the issue and I have been provided with other. Trying to find out when my dress was gonna be shipped to my place and I finally got it.
It’s all good and it was a beautiful dress. Just to be patient.
When will I get the mother of the brides dress? If I could have the date, when will I get it cause my daughters wedding is coming up soon so I will need to get it and if I could just have the date so Ill have my dress before my daughters wedding.
I tried to call you and the telephone number was not correct so I just wanna make sure this is not a fraud. If you could get back to me as soon as possible that would be great and her wedding is in September so its getting closer and Im getting very nervous about it
- Beautiful dresses and the prices are very manageable
- Tried to call the number it did not go through if you could try to get a hold of me through email
Preferred solution: Deliver product or service ordered
Advance, North Carolina
Order has been returned. I will not be making payment.
Ordered dresses for wedding. Dresses came too late.
Returned the dresses, Jjhouse is still saying I owe money.
I will not be making anymore payments. Thx
About
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JJsHouse is an online retailer of dresses, including wedding, special occasion and prom dresses, as well as shoes and accessories at wholesale prices. Gowns are distributed into categories enabled with filters for easier search by criteria color, style, fabric, etc.. The permanent Sale category features items with up to 70 off. JJsHouse has developed dress size chart of its own, which differs from that of the UK or the USA, and offers fabric swatches of 28 colors. Launched in 2007, JJsHouse has become a global shopping platform, available in twelve languages and matching currencies, offering shipping services worldwide. JJ House address is mentioned in the Contact Us section of the official website. Payment options include PayPal, Western Union, wire transfer and a number of credit cards. JJsHouse return policy includes refund for any damaged, defective, or mis-shipped items.
JJsHouse is ranked 17 out of 387 in Weddings category
USA, Worldwide, UK, Canada, Asia, Australia, Europe
Brands Related to JJsHouse
JJsHouse UK
“No replyfrom email and website does not readily give contact details,making return process difficult.“
JJsHouse Australia
“Wanted to speak to someone and then told me I had to pay $2 but when I went to PayPal wanted to charge...“
JJsHouse France
“Je n'arrive pas à imprimer mes étiquettes de retour si vous pouviez me les envoyer par mail svp...“
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