JJsHouse
JJsHouse Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JJsHouse has 1.9 star rating based on 827 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend JJsHouse to a friend or colleague.
- Rating Distribution
Pros: Beautiful dresses, Online shopping, To be determined.
Cons: Horrible customer service, Refund policy, Return policy and customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JJsHouse has 1.9 star rating based on 827 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend JJsHouse to a friend or colleague.
- Rating Distribution
Pros: Beautiful dresses, Online shopping, To be determined.
Cons: Horrible customer service, Refund policy, Return policy and customer service.Recent recommendations regarding this business are as follows: "Not super thrilled. Hoping to get my money back", "DONT SHOP HERE!", "So far I am not having success with this company", "Don’t ORDER from them!", "Do not buy from this company Fraudulent".
Most users ask JJsHouse for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Is JJsHouse Legit?
Our analysis shows that JJsHouse is legit, safe for consumers to access and is not a scam. www.jjshouse.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of JJsHouse reviews to learn more about other consumers' experiences.
Top JJsHouse Reviews
"The guns are absolutely beautiful. True to size worth every penny."
My name is Aronda Reed(273910) I need this order expedited. 443829**** I needed by April 15th. Please give me a call. User's recommendation: I recommend this...
"Missing 2 dresses in my order, package arrived open"
Missing 2 of 4 dresses. Possibly another 2 in transit. The wedding is in 2 weeks. The number for the company is disconnected. I am really hoping to get my...
Nantucket, Massachusetts
Would like to order a dress and have some questions
I only received a chat that informed me I could not speak to a live agent
Im trying to contact customer service and am unable to connect. It would be appreciated if I can be directed as to how to proceed. *****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: When will I get my dress?
Company fixed the issue and I have been provided with other. Trying to find out when my dress was gonna be shipped to my place and I finally got it.
It’s all good and it was a beautiful dress. Just to be patient.
When will I get the mother of the brides dress? If I could have the date, when will I get it cause my daughters wedding is coming up soon so I will need to get it and if I could just have the date so Ill have my dress before my daughters wedding.
I tried to call you and the telephone number was not correct so I just wanna make sure this is not a fraud. If you could get back to me as soon as possible that would be great and her wedding is in September so its getting closer and Im getting very nervous about it
- Beautiful dresses and the prices are very manageable
- Tried to call the number it did not go through if you could try to get a hold of me through email
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing 2 dresses in my order, package arrived open
Could not reach anyone live
Missing 2 of 4 dresses. Possibly another 2 in transit.
The wedding is in 2 weeks. The number for the company is disconnected. I am really hoping to get my money back. I am totally up a creek for my wedding, though.
I still haven't received my mother of the bride and groom dresses. I am hoping they arrive or I'm really in trouble.
- Dresses seemed really nice
- Worried i will not get money back
- Have not arrived
- In a bind for my wedding
Preferred solution: Deliver product or service ordered
User's recommendation: Not super thrilled. Hoping to get my money back
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fitchburg, Massachusetts
Resolved: Missing merchandise
The merchandise description does not match actual things.
Nothing has happened. I have not received a response.
The phone listed does not work. This is very frustrating.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got scammed of $200 DO NOT BUY FROM THEM
The dresses *are* good quality and I commend them for that BUT their costumer service is actual garbage. I purchased a try before you buy dress for $10 (that's the fee that you pay if you don't keep the dress in which case you pay the full price).
I wanted to return the dress because it did not fit me (which I expected because I have very broad shoulders and ribcage) and there was a return label with instructions which I followed (this was the day after I received the dress). LOW AND BEHOLD a week later (AFTER THE RETURN PERIOD) the dress arrived BACK AT MY HOUSE. Same box, same label, same everything. Upon further inspection, the label was addressed to MY HOUSE as the return address.
They provided no real address to return to despite them saying the label would have the package automatically shipped to them. Per their policy, if you do not return the dress within 7 days of its delivery, you will be charged the full price of the dress plus delivery fees. I was charged $200. I submitted a "ticket" to their "customer service line" (which was a bot) and got a response three days later (11 total business days after I received the dress and therefore, outside the return window).
The "customer service agent" told me that I needed to follow the instructions on the return button function in the app. I did not have access to this button because for some reason it disappears after you confirm the delivery. I told them this. They told me I then needed to refer to the "Happy Return Label Sticker" that I didn't receive.
Again, I told them this. They said that I needed to call them and speak to an agent on the phone and that it would be resolved but that they could not refund me the $200 which is CRAZY. I called and no one answered.
Now I'm out $200 and have no dress. I hate them.
- Nice dresses for decent price
- No customer service
- Scam
Preferred solution: Full refund
User's recommendation: Don't buy a try before you buy dress from them
Miami, Florida
Missing item
Missing item. I come to blocks on everything I try to do when following directions on website.
I want a refund period! Phone number recording stating phone number not in service.
No other way to communicate on internet. Email unanswered.
User's recommendation: DONT SHOP HERE!
Charlotte, North Carolina
Return
Returns are not processed. The company is a scam.
No phone number & NO CUSTOMER SERVICE !!! Stay away from this company.
They will screw you over. I had to get the better business bureau involved as well as my bank
User's recommendation: Stay the *** away! This whole thing is a scam!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Ordered dress today for wedding but no confirmation..
Ordered a dress today with credit card, no confirmation. Rushed to get the dress expedited, paid with American Express card.
San Leandro, California
Really Bad Service
Really bad website. Charge three times instead of one.
Took forever my order.
Never again. I would not recommend it to no one.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Round Rock, Texas
Phone is not in service
I have a question for customer service about no of dresses I can try on. Phone number not in service
User's recommendation: So far I am not having success with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chillicothe, Ohio
You haven’t responded to any of my requests
I scanned the QR code to start a return and you keep saying you sent a code to this email and it never came, Ive checked trash and junk also. You dont send me the code so I can make this return.
I am calling my credit card company so you cant charge me for this dress because you are making it impossible to return under your terms. I even took it to Ukra and they couldnt do it
User's recommendation: Don’t ORDER from them!!!!!!!
Charlotte, North Carolina
Return
I returned 2 items, here is the information.
Please issue a refund so I dont have to get my bank & the better business bureau involved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not get a hold of anyone to return item on same day it was delivered
Trying to return a dress I got two days ago. I do not know the invoice number, and you all make it impossible to return something.
I've already contacted the Attorney General. I need my invoice number so I can return this.
- Zero pros
- 100
Preferred solution: Full refund
User's recommendation: Do not buy from this company Fraudulent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Tonawanda, New York
No thank you
Customer service was good. However, my issue has not been resolved to receive my $130 dress. The wrong thing got delivered and I need it as soon as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturnees not fit
It's over a foot too long and is way too big. Please tell me how to return this dress. Order number 786571****.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustom sizing
Can I order custom sizing with a measurement larger than the largest size on the size chart? I want to place an order soon.
About
, ,
JJsHouse is an online retailer of dresses, including wedding, special occasion and prom dresses, as well as shoes and accessories at wholesale prices. Gowns are distributed into categories enabled with filters for easier search by criteria color, style, fabric, etc.. The permanent Sale category features items with up to 70 off. JJsHouse has developed dress size chart of its own, which differs from that of the UK or the USA, and offers fabric swatches of 28 colors. Launched in 2007, JJsHouse has become a global shopping platform, available in twelve languages and matching currencies, offering shipping services worldwide. JJ House address is mentioned in the Contact Us section of the official website. Payment options include PayPal, Western Union, wire transfer and a number of credit cards. JJsHouse return policy includes refund for any damaged, defective, or mis-shipped items.
JJsHouse is ranked 17 out of 362 in Weddings category
USA, Worldwide, UK, Canada, Asia, Australia, Europe
Brands Related to JJsHouse
JJsHouse UK
“My wedding is in a week and a half. This order took 2 weeks to come in the post, which is fine, but then...“
JJsHouse Australia
“Wanted to speak to someone and then told me I had to pay $2 but when I went to PayPal wanted to charge...“
JJsHouse France
“Je n'arrive pas à imprimer mes étiquettes de retour si vous pouviez me les envoyer par mail svp...“
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You do deserve a refund. I would rethink buying online if sizing is an issue.