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WARNING WARNING DON'T BUY FR JJ'S HOUSE

I Selected 2 dresses online using the drop down size box as I do with every other site. Selected my usual size. I was so excited about my selection that when it took almost 3wks to receive them I EMAIL the company. I received the dresses 2 days later. I am 5ift9in...
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55 comments
#2184820

Don't order from them. Ordered a pantsuit for wedding 245.00.

It does not fit crotch hangs to my knees.

Top is short and too wide jacket is too small. Such a rip off

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#304068 Review #304068 is a subjective opinion of poster.
Location
Indianapolis, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Return label

I received the dress I ordered today. Its lovely but far too small. There will not be time for me to reorder as the wedding is in three weeks. Will you please send me a return label?

User's recommendation: Runs small.

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#3841484 Review #3841484 is a subjective opinion of poster.
Location
Hershey, Pennsylvania
Preferred solution
Full refund
New Reviewer

I want to place an Order

I need to place a order through customer service i have questions as to whether i would receive it on time
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#3841152 Review #3841152 is a subjective opinion of poster.
Location
Douglasville, Georgia
Preferred solution
How long does it take to receive my order it is for a wedding
New Reviewer

Unable to make a Return

1.0
Ordered a dress size small and the size is off 4 inches to be able to zip up. Try to exchange or return and it was impossible. The website or phone do not work at all

User's recommendation: Check location of the company.

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#3841025 Review #3841025 is a subjective opinion of poster.
Location
Chula Vista, California
New Reviewer

Retour

1.0
JJsHouse - Retour
I send my return note in July, but I didn't get an answer!! I ordered two dresses and would like to return one because it doesn't fit me.

User's recommendation: Good quality, bad service.

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#3839146 Review #3839146 is a subjective opinion of poster.
Loss
$119
Preferred solution
Deliver product or service ordered

Dress doesn't fit

Hi just want to exchange the dress for a different size just need to know how to go about that thx Pam
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#3834249 Review #3834249 is a subjective opinion of poster.
Location
Saint Louis, Missouri
New Reviewer

To buy a gown

JJsHouse - To buy a gown
I pick a gown for my daughters wedding now I cant find to order it. Please help. Description A line Scoopneck as metrical chiffon lace in cranberry $181. Please help me find this gown again. We both love the gown. The color cranberry is perfect the gown is perfect in every way. PLEASE HELP

User's recommendation: The Jones- Ramsey Wedding.

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#3826697 Review #3826697 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Preferred solution
I want to buy this gown
New Reviewer

Looking for a refund

I ordered a dress and it was to small. I was looking for a refund and was told No. The dress was not Cheap. They will not refund me. My name is Elizabeth Cornwright Phone number 518 572 **** and Email is pinemill1@***.com.

User's recommendation: I would nor recommend this company to anyone.

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#3826379 Review #3826379 is a subjective opinion of poster.
Location
Albany, New York
Cons
  • I cannot get a refund
Loss
$134
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

No funds received after return

1.0
Did not receive funds after sending back parcel finding it very hard to contact the company woukd *** to get this problem sorted
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#3825491 Review #3825491 is a subjective opinion of poster.
Cons
  • Return options not as stated website
Preferred solution
Full refund

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Need return slip

2.5
JJsHouse - Need return slip
JJsHouse - Need return slip
JJsHouse - Need return slip
JJsHouse - Need return slip
Update by user Aug 03, 2022

They agreed to send me a return slip for a full refund since they sent the wrong size dress but still has not followed through with sending the slip. I've emailed them multiple times and they seem to be ghosting me.

Original review posted by user Aug 03, 2022
Hello. This is in regards to Order #498779****. Your company sent me the wrong size dress. I took pictures and emailed them to you. You sent me an email back on July 30 and gave me four options. I chose option 4, to return the dress for a full refund. You said you would send me a return prepaid shipping slip but I still haven't received it. I've emailed several times with no response. Please advise when you will send the return slip. Thank you.

User's recommendation: They sent a beautiful dress but it was not the size I ordered. I ordered a 4 and they sent a 6. They said they would send a return slip so that I could send it back for a full refund since it was their error but as of yet they've not sent it. I've emailed several times with no response. I hope they honor what they said they would do.

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#3821551 Review #3821551 is a subjective opinion of poster.
Pros
  • Nice clothing
  • Original designs
Cons
  • Getting in touch with customer service
  • No way of contacting a live person to help
  • Customer service and refund policy
Loss
$201
Preferred solution
Full refund

Waiting for address or paperwork to return a dress for a full refund

2.4
JJsHouse - Waiting for address or paperwork to return a dress for a full refund
JJsHouse - Waiting for address or paperwork to return a dress for a full refund
Im wanting a return address and any paperwork needed so I can return my dress and get a full refund.
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#3818453 Review #3818453 is a subjective opinion of poster.
Product
Jjshouse Dress
Pros
  • Good selection
Cons
  • Return policy and lack of communication
Preferred solution
Full refund

Waiting to get a return coupon or address to send back my dress.

JJsHouse - Waiting to get a return coupon or address to send back my dress.
Hello, I let the company know that I want a refund on the dress I purchased. I will return the dress but have no address or firm to fill in to do so. Hoping this reminder helps. Phyllis Greaves.
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#3818440 Review #3818440 is a subjective opinion of poster.
Location
Melbourne, Victoria

Scam! Scam! Scam! Scam!

1.0
I need to return my item!!! And no one seems to care and no one seems to reach back out to me!!!mmmmm

User's recommendation: Don’t Shop Here!!! Don’t shop here.

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#3818345 Review #3818345 is a subjective opinion of poster.
Location
Wimauma, Florida

I'm trying to return an item I bought and I can't find any return address. Very inferior material

1.0
Very poor quality. Item came late. Can I get a return address.My family asked where are you going to wear this cheap gown to. I don't know who have been buying from you. I regret greatly for spending my money on such a trash.Customers, please don't buy from this company. And don't believe the reviews. BBB rated them as a bad company with many complains

User's recommendation: Don't buy from this company Kj's house.

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#3818298 Review #3818298 is a subjective opinion of poster.

I have not received my dress

My credit card has been charged but I have not received my order. Please send a phone number that I can call. Im filing a BB complaint if I dont get a response in 3 business days and my card company will fight the charge. I will also write a review on Facebook
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#3803807 Review #3803807 is a subjective opinion of poster.
Location
Simpsonville, South Carolina

Return

Wrong size too small. And quality is not what I expected. When I ordered your website shows I can return item. I want to know how to return item. I can’t find phone number. I need to know how to return dress for full refund since I am not satisfied with this product
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#3782419 Review #3782419 is a subjective opinion of poster.
Location
Lubbock, Texas

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