on may fifth 2016 i ordered 2 dresses to wear at my son's wedding, I received both dresses liked them but unfortunately they are small. I contacted jjhouse to have them send me the return label so i could send the dresses back in exchange for a size up.
I explained clearly that i did not need a refund and that i needed to exchane the product. They have since sent me communication declining to let me sent the dresses for exchanges. firstly i did not custom order i just got the regular sizes, secondly there is no room at all on the seams to alter, and thirdly jjhouse wrote to me and refused to exchange my dresses and instead asked me to purchase two more dresses. I surely do not understand how they do business without accepting returns/exchanges.
I am a world traveller and they are the first retailer I have done business with and refuses to do exchanges for a customer. I am very disappointed and I am already running out of time as my son's wedding is first week of july.
Reason of review: Return, Exchange or Cancellation Policy.
I liked: Dresses.
I didn't like: Cant exchange for larger size, Refusing to let me sent products for exchanges.