TERRIBLE EXPERIENCE!!!!! I couldn't return a dress that was too small, instead they offered for me to take the dress to a tailor!!!!!!!
I needed a completely different size and they refused to compensate. Zero customer service and the process to file a "ticket" is very complicated to the point most people probably wouldn't. I don't understand how they have 5 stars. obviously their staff is writing the reviews.
DO NOT BUY from this store.
I ended up buying another dress and wasting my hard earned money on this. Such a frustrating experience I cannot even tell you how upset I am.
Product or Service Mentioned: Jjshouse Dress.
Reason of review: Poor customer service.
Monetary Loss: $250.
JJsHouse Cons: Refund policy, Hidden fees, Custom sizing not custom, Return policy.
Store Location: Santa Monica, California