1.0
Details
DO NOT BUY FROM THIS COMPANY - JJsHouse
I ordered 4 dresses for my sons wedding. Their sizing is not US sizing (probably 2 sizes smaller - at least- than US sizing). No where on their site do they state that the dresses are coming from or made in CHINA! When the dresses arrived there was no "return shipping...
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Review
#1106479 Review #1106479 is a subjective opinion of poster.
Product
Jjshouse Wedding Dress
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Make consumers aware of companies unprofessional business actions

Horrible | JJsHouse

1.0
Details
Ordered wedding address. Got it with a additional tax bill of £23 which they never made me aware of before hand. Got dress tht looked like a 10 year old tailored it. Went to a local tailor which cost a further £20. Contacted this fake lic online live chat was told i woulf br issued a refund within 24 hours and to look out for an email but it will take 7 -15 days to show in the account. I keep on asking and asking when did the refund process happen and wheres my email. Its a scam
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Review
#1098425 Review #1098425 is a subjective opinion of poster.
Product
Jjshouse Wedding Dress
Reason of review
Bad quality
1.0
Details
I ordered a dress that was twice my usual size (I'm an 8) and I ordered a 16 because bridesmaids dresses tend to run really small.I got the dress and it didn't fit at all. They asked me to send a picture of me not fitting in the dress and then refused to give me a...
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1 comment
Tyreece
#1368170

You are right about bad customer service. they are out to benefit themselves.

Carefully read their return policy. They basically do not take anything back unless they made the mistake i.e. sent the wrong item.

You only have 7 days to get it post marked at your expense to get it back to them but they give you the runaround during the days after you receive the item so that you cannot reach an agreement during the first 7 days after receiving the item. In other words, the always win, you always lose.

Review
#1097190 Review #1097190 is a subjective opinion of poster.
Product
Jjshouse Wedding Dress
Cons
  • Custom sizing not custom
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$110
Preferred solution
Full refund
Tags
  • Jjshouse Scam
1.0
Details
MY WEDDING IS LESS THAN A MONTH AND THE CLEANERS GAVE ME A$400 QUOTE TO ATTEMPT TO FIX THE PROBLEM. BUT THEY CAN'T FIX HOLES, THEY ARE NOT MIRACLE WORKERS!!! THAT CAN'T MATCH THE MISSING RHINESTONES AND THey CAN'T FIX THE OFF WHITE COLOR THAT IT'S SUPPOSED TO BE ALL...
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2 comments
Anonymous
#1367065

How do you return something when you can't get hold of someone. It is a scam and to think I went thru Amazon to get them or I wouldn't have done it

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Review
#1092569 Review #1092569 is a subjective opinion of poster.
Product
Jjshouse Wedding Dress
Reason of review
Damaged or defective
1.0
Details
I ordered my dress with what I thought would be a little big and they definitely run a lot smaller than they claim.The lace is pretty cheap, I feel like you would only get a couple uses out of the dress. I attempted to contact them to see about receiving a refund since...
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Review
#1089047 Review #1089047 is a subjective opinion of poster.
Product
Jjshouse Wedding Dress
Reason of review
Return, Exchange or Cancellation Policy

Displeased with the dress | JJsHouse

The dress I ordered does not appear as the image presented.
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Review
#1085811 Review #1085811 is a subjective opinion of poster.
Product
Jjshouse Wedding Dress
Reason of review
Not as described/ advertised
1.8
Details
I ordered a custom dress to wear to my daughter's wedding. I followed the measurement instructions very carefully, triple checking my measurements. When I received the dress it was very poor quality, with several sewing flaws. Overall very poor craftsmanship and not at...
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Review
#1072162 Review #1072162 is a subjective opinion of poster.
Product
Jjshouse Wedding Dress
Reason of review
Bad quality
After someone I knew purchased her wedding dress from JJshouse , I decided to give them a try.. Found a dress I really liked, sent them my measurements, because they say they "custom make " your dress. Well, what a freakin' disaster! When the dress arrived, I thought...
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Review
#1071709 Review #1071709 is a subjective opinion of poster.
Product
Jjshouse Wedding Dress
Reason of review
Bad quality
2.2
Details

Update by user Jul 12, 2017

Dear Valued Customers or Customer Complain Officer, This complain is regarding a China based online company Named JJs House (https://www.jjshouse.com). Representatives names I was talking to: Joyce Zhao, John *** and Veronica Gao Recently I bought a dress worth $168.88...

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Review
#1067726 Review #1067726 is a subjective opinion of poster.
Product
Jjshouse Wedding Dress
Pros
  • Dresses
Cons
  • Quality
  • Customer service
Reason of review
Damaged or defective
Loss
$188
Preferred solution
Full refund
1.0
Details
I purchased the dress for my daughters wedding. I was horrified when I tried it on. I put it on and thought the material was going to cut my underarm on the right side. The left side where the zipper was lacked 5 inches from zipping up. Not having enough time to argue...
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1 comment
Anonymous
#1345282

I am on the same boat .. :(

Review
#1067099 Review #1067099 is a subjective opinion of poster.
Product
Jjshouse Wedding Dress
Reason of review
Not as described/ advertised
Loss
$186
Preferred solution
Full refund