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JJsHouse - It was not 24 hours it was a month later delivery

I pay 20 extra dollars for 24 hour shipping or it would be delivered to me in 24 hours and I get an email to days later saying that itll arrive in exactly a month after the date that I ordered it thats crap and I contacted them four times I sent emails and I have not gotten a response back I want my Money back. Definitely reporting them to the Better Business Bureau dont buy from them!Wtf

User's recommendation: No I wouldn’t.

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ID
#1821006 Review #1821006 is a subjective opinion of poster.
Product
Jjshouse Prom Dress
Pros
  • Completely disatisfied
Cons
  • Take your money and dont care about their customer
  • Return policy is very deceiving
  • No way to speak to an actual person
Loss
$179
Preferred solution
Full refund
2.0
Details
JJsHouse - Pitiful Craftmanship
JJsHouse - Pitiful Craftmanship
JJsHouse - Pitiful Craftmanship
I ordered a prom dress - paid extra for custom measures. Got the dress, it was incredibly loose, the top was falling off my daughter. The sides were gaping open, and the seam going down the back of the dress was bumpy - the stitching bunching it up. The company claims...
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2 comments
Anonymous
#1637065

My daughter is getting married and I'm looking for a dress. I'm doing a bit if research before I order.

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ID
#1282123 Review #1282123 is a subjective opinion of poster.
Product
Jjshouse Prom Dress
Pros
  • Pictured products and how they were described
Cons
  • Product that was delivered to me
Reason of review
Bad quality
Loss
$140
Preferred solution
Full refund

JJsHouse - Horrible Customer Service

1.0
Details
This company should no longer be allowed to sell online. Their customer service is HORRIBLE. We ordered a dress in a standard size, using the measurements that matched their advertised measurements. The dress did not fit in the shoulders. Our options according to their email: “Please be assured that we did make the dresses in the size you ordered. We totally understand that sometimes standard size dresses may not fit well as customized dresses. Here we have worked out the following ways to solve your problem out: 1) If it is convenient, you can go for a local tailor or a professional seamstress to have the dresses re-sized. And we are willing to offer you 10% refund of the dresses value to share the cost. 2) Or we are willing to offer you a 20% discount coupon code to buy a new dress in correct size. And custom size is highly recommended. Meanwhile, you can keep the dresses. Would you please inform us of your choice? The coupon or refund will be issued upon your confirmation. Thank you for your understanding. Look forward to your reply.” No option to return or exchange, even though we were well within the 7 day period stated by their website. I will NEVER use this company again.
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2 comments
Anonymous
#1474546

YES, 100% AGREE WITH YOU -- DO NOT USE THIS COMPANY! Their products are terrible, cheap and ugly.

They do not stand behind their work. They do not allow returns and they do not refund purchases made even if their product is defective.

Anonymous
#1474543

DO NOT USE THIS COMPANY! Their products are terrible, cheap and ugly.

They do not stand behind their work. They do not allow returns and they do not refund purchases made even if their product is defective...

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ID
#1238885 Review #1238885 is a subjective opinion of poster.
Product
Jjshouse Prom Dress
Reason of review
Return, Exchange or Cancellation Policy

JJsHouse - 1 very happy customer

I couldn't be any more happy with the dress & service. My girl looked like a princess in her ball dress. I will definitely use this site again & recommend it
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ID
#1201733 Review #1201733 is a subjective opinion of poster.
Product
Jjshouse Prom Dress
Reason of review
Good quality

JJsHouse - Poor Customer service on poorly made gown

2.6
Details
My daughter ordered her custom prom dress from JJ House. We contacted them as it was WAY too big when it arrived. Their solution was to have it altered locally of which they stated they would pay %15 of that cost. Since the dress was almost two sizes too large the cost of the alterations would have been an estimated 2/3 of the original cost of the gown. There was no offer to replace the gown or make their error good. We ended up purchasing locally. A way more positive experience. This was a lesson in you get what you pay for. Would not recommend or purchase from this company again.
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ID
#1035003 Review #1035003 is a subjective opinion of poster.
Product
Jjshouse Prom Dress
Cons
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$179
Preferred solution
Full refund

Jjshouse - Prom Dress Review from Sydney, New South Wales

Jjshouse - Prom Dress Review from Sydney, New South Wales
Jjshouse - Prom Dress Review from Sydney, New South Wales
I bought a dress in here I'm pissed off because expensive and the dress very poor qualities made china look good in photo but in real is *** and the dress damage and running down..don't buy this site they deceive.i send email to return but no respond I can't refund my money back..
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ID
#943389 Review #943389 is a subjective opinion of poster.
Location
Sydney, New South Wales
Product
Jjshouse Prom Dress
Reason of review
Bad quality

Encore merci à JJSHOUSE pour leur travaille.

3.0
Details
Jeg modtog mine kjoler til tiden og de var i super lækker kvalitet. Vil dog sige, at det er mega øv, at man ikke har mulighed for, at se hvordan de forskellige kjoler vil se ud i de forskellige farver og, at det er mega øv, at man ikke kan sende kjolerne retur, hvis de ikke sidder godt. Je ne suis vraiment pas déçu de ma commande.Je dois dire que j'ai été très surprise de la qualité de la robe et je ne pensais vraiment pas l'avoir à temps.Hors la livraison a été parfaite et surtout très rapide et suivi très sérieusement. Je recommanderai sa c'est sur. Encore merci à JJSHOUSE pour leur travaille.
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ID
#840482 Review #840482 is a subjective opinion of poster.
Location
Montreal, Quebec
Product
Jjshouse Prom Dress
Pros
  • Fast delivery
Reason of review
Poor customer service
Preferred solution
Full refund

Jjshouse Prom Dress Review

1.0
Details
Jj house is a big Fraud.if you order any kind of dress and it does not fits you you can't return it. You lose.They don't have a return address. Jennie wu is pathetic ***. This company is in honk Kong. Be careful please don't do any kind of business with them. Our $195.00 down the drain.
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ID
#819651 Review #819651 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Jjshouse Prom Dress
Reason of review
Not as described/ advertised

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