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Returning and exchange of my dress | JJsHouse in Roselle, Illinois

2.8
Details
They didnt answer my phone call and I would like to speak to an actual person so I can exchange my dress for a different color!
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Review
#1759250 Review #1759250 is a subjective opinion of poster.
Product
Jjshouse Dress
3.1
Details
The company continues to give me the run around. Will not allow me to receive the proper authorization to return the dress for a refund. DISAPPOINTED in the dress and customer service. Dress is way to small in the shoulders. It does not reflect the measurements given...
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Review
#1233273 Review #1233273 is a subjective opinion of poster.
Product
Jjshouse Dress
Cons
  • Poor customer servcie
  • Dishonest company
Reason of review
Want a refund and proper info to return the dress
Loss
$145
Preferred solution
Full refund

Jjshouse Dress Review

2.8
Details
Ordered a dress that doesn't fit, is not as pictured, the company will not let me return it for a full refund. They are trying to make me buy more of their dresses instead.
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Review
#929378 Review #929378 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Not as described/ advertised

Jjshouse Dress Review

2.5
Details
Simple Review #1462541446 - JJsHouse
I bought a purple dress and the tail had a part in it already ripped I haven't even worn it also the bust is to big for me
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Review
#842612 Review #842612 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Damaged or defective

Jjshouse Dress Review

2.5
Details
Dress was suppose to be 18 w, more like a 16,refused to exchanged,but offered a 10 percent off another purchase.only have a seven day return policy.ordered dress while out of town,came while I still was out of town, but they did not care.
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Review
#839236 Review #839236 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Not as described/ advertised
3.0
Details
I was excited to discover this website: the collection and the prices were great. I was shopping for a dress for my sister's wedding. When the dress came in, it had black (on a white dress!) stitching and *** (!). I was in a state of panic. I took it to a tailor and...
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Review
#803765 Review #803765 is a subjective opinion of poster.
Product
Jjshouse Dress
Pros
  • Pricing
  • Selection
Cons
  • Poor quality
  • Not custom made
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Let the company propose a solution
3.0
Details
TERRIBLE EXPERIENCE!!!!! I couldn't return a dress that was too small, instead they offered for me to take the dress to a tailor!!!!!!! I needed a completely different size and they refused to compensate. Zero customer service and the process to file a "ticket" is...
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Review
#612909 Review #612909 is a subjective opinion of poster.
Product
Jjshouse Dress
Cons
  • Refund policy
  • Hidden fees
  • Custom sizing not custom
Reason of review
Poor customer service
Loss
$250

No returns allowed! | JJsHouse in London, England

2.5
Details
I ordered a custom made dress and also a loosely fitting evening jacket in a standard size 10. The jacket didn't fit and didn't suit me. However, I wasn't allowed to return it even though I contacted customer services the day after I received the goods. To me this just does not seem an acceptable level of service. I can understand that JJs House won't allow returns on customised clothes, but surely there must be some allowance made on standard sizes, as long as the customer pays the return carriage. I thought sales in the UK were covered by UK law. Show how much I know!
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Review
#606727 Review #606727 is a subjective opinion of poster.
Product
Jjshouse Dress
Cons
  • Refund policy
Reason of review
Returns policy not in line with UK law

Awful customer satisfaction | JJsHouse in Hope Valley, Rhode Island

2.8
Details
The dress I ordered was made well and a nice material. However, I inadvertently ordered the wrong size and just wanted to "exchange" it for another "standard" size, but they insisted it was hand-made and only offered me a discounted rebate and to keep the dress (what good did it do me?) or I could return it at my expense for a full refund. Have you seen the shipping prices to China?? It would have cost more than the dress!!! All I wanted was an even exchange. I was extremely disappointed with the after results. I must say other than that the delivery and quality of the dress was well worth the effort. Customer satisfaction NEEDS WORK!!
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Review
#563189 Review #563189 is a subjective opinion of poster.
Product
Jjshouse Dress
Pros
  • Quality and fast delivery
Cons
  • Custom sizing not custom
  • Refund policy
  • Return policy
Reason of review
Not as described/ advertised
Loss
$151
Preferred solution
I want to order the same dress with custom measurements and free shipping

Contact JJsHouse Customer Service

Website:
www.jjshouse.com
Mailing Address:
Flat/RM 901 Yip Fung Building 2-12 D'Aguilar Street, Central
Hong Kong, Hong Kong
Hong Kong
Phone:
+8 528 199 0571
All JJsHouse Contacts

JJsHouse Reviews

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JJsHouse reviews

Will not let you return a non faulty dress | JJsHouse in London, England

3.0
Details
Ordered a dress which looked really nice on the model. I looked like a beached whale in the dress so decided to return and order a new one. When I tried to return I was told they would not accept it or give me a refund as the dress was not faulty. No where on the returns policy does it state you cant return items. I was eventually offered a 15% refund on the dress value, which i did not feel was good enough. I have now not heard from them for 3 days. I will not be recommending this company to anyone. Shocking customer service!
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Review
#541868 Review #541868 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Poor customer service
Loss
$146
Preferred solution
Full refund