Extremely poor quality and zero customer service | JJsHouse

1.0
Details
I purchased a dress on May 19, and it arrived 15 days later on June 3 when I was out of town. I tried on the dress immediately upon returning to town and it was 2 sizes too small. It was NOT a custom order size. I attempted to return the dress and was told they only accept returns for 7 days, and I asked for a return on day 8. Their website says easy returns, when, in fact, they offer no returns. The website is designed to make you think it is a US company, when in fact it is a Chinese company.
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Review
#1558933 Review #1558933 is a subjective opinion of poster.
Product
Jjshouse Dress
Cons
  • Quality or service
  • No returns allowed
Reason of review
Poor customer service
Loss
$151
Preferred solution
Full refund
Tags
  • Very Poor Quality And No Returns

Refund | JJsHouse

2.0
Details
The Dress is too small and she does not suit me all And also I'll have the wedding june 16. Is too late for order new one.
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Review
#1553504 Review #1553504 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Return, Exchange or Cancellation Policy

The dress I order is so freaking ugly I'm so disappointed | JJsHouse

1.0
Details
I order a dress for my daughter and it came looking like a curtain for my house
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Review
#1550971 Review #1550971 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Bad quality

Need the address to send my dress back why I can get another in time. | JJsHouse

I have received my dress and I tried on it and it was to small so I did was the company said by sending pictures. But the only thing I need is to send the dress back to get a bigger size or to get a different dress before the wedding day.
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Review
#1549067 Review #1549067 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Not as described/ advertised

Need to get in touch with customer service for a return and can not get in touch with them | JJsHouse

The quality of the dress that I ordered is cheap, the dress is stitched down the side on the outside of the dress. Dress too small.
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Review
#1516493 Review #1516493 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Return, Exchange or Cancellation Policy
Loss
$188

Great dress | JJsHouse in Salem, Oregon

I oredered a 249.00 dress from jjs house and its perfect. But before I ordered from this company I did my homework , I saw they were located in China so I knew sizes would run small. So I opted to do a custom size order just 20.00 more and I also opted to get expedited shipping which was again 20.00 more. My dress was made to my measurements in there estimated time frame of 12 days and then was shipped I received it 6 days after it was shipped as stated on there expedited shipping. You have to do your research on online companys and never assume anything.
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Review
#1505408 Review #1505408 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Good quality

No customer service | JJsHouse

1.0
Details
Trying to send back a dress that was made not according to the sizing shown. Unable to contact customer service to talk to a live person. Sent request for a return for refund form 2 x with pictures and no confirmation. What my money back!
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Review
#1480946 Review #1480946 is a subjective opinion of poster.
Product
Jjshouse Dress
Cons
  • Will never order from them again refund policy is non existent
  • Contact information
  • Returns process
Reason of review
Not as described/ advertised
Loss
$146
Preferred solution
Full refund
1.4
Details
i ordered a dress. i had ordered a dress previously and was pleased. i asked if they still had my measurements from the previous dress. they showed me a picture of the first dress. i told them to use the same measurements but to decrease the hips 2 inches. the dress...
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Review
#1429766 Review #1429766 is a subjective opinion of poster.
Product
Jjshouse Dress
Cons
  • I cannot get a refund
  • I felt scammed
  • Will never order from them again refund policy is non existent
Reason of review
Return, Exchange or Cancellation Policy
Loss
$234
Preferred solution
i want my 197.00 which is the price of dress plus s/h. i will eat the $37.00 it cost to return the dress
Tags
  • Evening Dress
  • Mother Of The Bride
I placed an order with them and their policy was hassle free returns. This company is fraudulent. They would not respond with a place to send the returns. About a month later after my credit card credited my account and went after them they gave me the address to get...
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1 comment
tim S
#1619017

they are all a bunch of liars, cheats and thieves! i say CLASS ACTION LAWSUIT!

all you get back from them is "best regards" after refusing to accept any responsibility for their errors, lies and total lack of professionalism!

run zas fast as you can! fraud, fraud, fraud, fraud, fraud, did i mention they are frauds?

Review
#1422623 Review #1422623 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1100
Preferred solution
Full refund

How long does it take to deliver I was delivered before 19 December | JJsHouse in Warrington, England

How does it take to deliver , I want to order something can it delivered before 18 December
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Review
#1421537 Review #1421537 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Problem with delivery