I ordered a dress which was too small but beautifully made, I would advise ordering at least 2 sizes bigger, I contacted JJ's house, and I have received a full refund, I just sent them a very pleasant email and they responded quickly I sent the package to the address they provide it was a uk address and not far from me , I sent it recorded delivery when I knew the package had reached them I contacted JJ's house, they need proof of delivery because they said they hadn't received it, I emailed them proof of receipt and got a refund within 3 days, I think the key is to be nice !!!
Product or Service Mentioned: Jjshouse Customer Care.
Reason of review: Good customer service.
Store Location: Lancaster, Lancashire