Product: Jjshouse Customer Care Clear all filters (0 of 29 reviews match)
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I ordered a dress which was too small but beautifully made, I would advise ordering at least 2 sizes bigger, I contacted JJ's house, and I have received a full refund, I just sent them a very pleasant email and they responded quickly I sent the package to the address...
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4.0
Lancaster, Lancashire
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Jjshouse Customer Care
#930577
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Bought a shrug with the policy stated if you notify them within 7 days, they will email you the refund form and directions.I did, and no response from them. They offed a coupon but no refund. I sent 8 emails to the and I still did not get the refund form. Thre is no...
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Jjshouse Customer Care
#925805
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They are full of ***!They don't refund and suggested they either give you 30% off another dress or 20% off your current dress. It doesn't fit and they say every dress is made to order. Well, I didn't give them measurements and ordered a size 12 which I normally wear in...
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3.0
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Jjshouse Customer Care
I liked
  • Selection
I didn't like
  • No return level or full attention to customer service
  • Cant exchange for larger size
#912483
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I bought dress from their website and said dress can be returned within 14 days of receiving dress.Got it 8 days after ordering tried it on didn't fit. Immediately contacted them for return label. They are refusing to give me refund. Their customer service responded...
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2.2
Upton, Massachusetts
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Jjshouse Customer Care
#911991
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Jjshouse Customer Care Review

They refuse to give you a refund when your purchase doesn't fit. They try to say all dresses are custom made to your specific size, when u are not measured by one of their tailors and you order from their size chart. They expect you to take pictures of you in or dress and upload it to their website. I highly recommend NOT purchasing from JJ House.
Product
Jjshouse Customer Care
#907445
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I bought two dresses from JJ's House.The dresses looked horrible on me! I asked to return them for credit or partial credit. The company has basically a no return policy. They would not accept a return or credit me with anything. They claim the dresses are custom...
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Waterville, Ohio
Product
Jjshouse Customer Care
I didn't like
  • Custom sizing not custom
  • Contact number
  • Return policy and customer service
#899174
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i ordered a flower girl dress and i ordered the wrong size by mistake and they will not do an exchange!i want the same dress just smaller size and i would have incurred all shipping charges but yet they still would not return the dress. do not ever shop on this site!...
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2.4
Pedricktown, New Jersey
Product
Jjshouse Customer Care
I didn't like
  • Return policy
  • Refund policy
  • No return level or full attention to customer service
#898657
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I got this dress for a reunion.It came all wrinkled and the quality for the dress is less than acceptable, however because it is not damaged I can't return it. You also have to send a picture to customer service. This is the most unacceptable experience I have ever...
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Westport, Massachusetts
Product
Jjshouse Customer Care
#898518
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Loved the dress but I normally wear a size 10 and ordered one and it was too tight in the chest area.They will not accept returns like most people and told me I could give it as a gift and that it will make me feel better. This is absurd! I will have to try and sell...
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Jjshouse Customer Care
#859157
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