Manufacturer: Jjshouse Category: Customer Care Clear all filters (18 of 18 reviews match)
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I ordered a dress for my 85-year old mother-in-law to wear at my daughter's wedding, it is too tight and they will not exchange it for the next size up.Every request to initiate a return/exchange gets the same response - take pictures of the dress while wearing it -...
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1.2
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Jjshouse Customer Care
#1076625
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I wish I had read this site before I ordered.I have 2 little girls that are going to be flower girls in a wedding. I ordered 3 style dresses for them to try. So 6 dresses total. They are not allowing me to return 4 of the dresses. She said to keep them. and would offer...
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Jjshouse Customer Care
#1075058
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My Wife bought a dress from JJHouse and she did not like the way it looked.She did look at the return policy before ordereing and ordered the dress without any alterations. Now she is trying to return it and they gave her a 10% discount on next purchase but stated they...
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Jjshouse Customer Care
#1053403
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Jjshouse - The worst business I've ever dealt with

#1053404
1.0
Details
They refuse to give refunds even when they're in the wrong. I had to reorder dresses because some of the wedding parties looked great. They won't do an exchange. Now I'm begging for a refund on 2 dresses I returned and today I was told that "I'm like talk to wall". I wouldn't suggest this company if it was the last on place on earth!
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Jjshouse Customer Care Review

#938858
1.3
Details
Ongoing issues, no delivery, no contact card, no refund, still arguing with them, service diar !!!!!!!
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Jjshouse Customer Care Review

#907445
They refuse to give you a refund when your purchase doesn't fit. They try to say all dresses are custom made to your specific size, when u are not measured by one of their tailors and you order from their size chart. They expect you to take pictures of you in or dress and upload it to their website. I highly recommend NOT purchasing from JJ House.
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Not great.Dress is beautiful but it does not look good on me and they offered to give me 10% of the dress price back. Should have been CLEARLY posted somewhere that returns were not allowed. Learned my lesson and passed the info on to our soon to be daughter in law....
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1.8
Product
Jjshouse Customer Care
I didn't like
  • Poor customer servcie
  • Return policy
#1050398
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Make sure you look at the 7 day return policy !How the heck are you supposed to get it from china , get it to your bridesmaid and back to ship back in 7 days. These people are crooked!!!! Do not buy from them and I am also having issues with TIDEBUY I think they are...
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2.0
Product
Jjshouse Customer Care
I didn't like
  • Customer service
#1049043
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I place an order for a dress size 16w with in the 24 hour period i call to change the size to a costum fit gave my measurements,then nxt day they sent me an email saying they are unable to make due to my measurements and the style dress,I'm trying to get in touch and...
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Anonymous
No

I have the same problem. I have been calling the number given 85281990571. Never got through

Product
Jjshouse Customer Care
#1046222
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I bought a bridesmaid's dress here.I hated it, but the bride liked it. Unfortunately, the wedding was called off after I ordered it. When I received the box from them, I didn't open it. It is still in the box. But JJ's won't let me return it. There is nothing wrong...
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2.8
Product
Jjshouse Customer Care
I didn't like
  • Return policy and customer service
  • No refund or resolution offered
  • No way to speak to an actual person
#934849
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I ordered a dress which was too small but beautifully made, I would advise ordering at least 2 sizes bigger, I contacted JJ's house, and I have received a full refund, I just sent them a very pleasant email and they responded quickly I sent the package to the address...
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4.0
Jjshouse Lancaster, Lancashire
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Jjshouse Customer Care
#930577
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Bought a shrug with the policy stated if you notify them within 7 days, they will email you the refund form and directions.I did, and no response from them. They offed a coupon but no refund. I sent 8 emails to the and I still did not get the refund form. Thre is no...
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Jjshouse Customer Care
#925805
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They are full of ***!They don't refund and suggested they either give you 30% off another dress or 20% off your current dress. It doesn't fit and they say every dress is made to order. Well, I didn't give them measurements and ordered a size 12 which I normally wear in...
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3.0
Product
Jjshouse Customer Care
I liked
  • Selection
I didn't like
  • Cant exchange for larger size
  • No return level or full attention to customer service
#912483
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