Product: Jjshouse Customer Care Clear all filters (25 of 25 reviews match)
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Ordered dress in red(whole) and came back with only sheath red with white lace overlay.If I wanted white dress would have ordered it. Who want just sheath colored? It is not evening pretty??? Not clearly marked when ordering dress that only sheath would be red. I...
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1.4
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Jjshouse Customer Care
I didn't like
  • No returns
  • Do not follow their own return policy
  • Take your money and dont care about their customer
#1213930
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They will remove your review and try to dispute your point when you write a review in a larger platform.I'm normally a size 8 in the US. And I couldn't even zip my dress and I asked for a return and all they would offer me is 20 percent off which doesn't even cover the...
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1.4
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Jjshouse Customer Care
#1187471
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Jjshouse - Text and chatted to get address to return dress . no addres

I texted two times Got a promises to get an address sent for me too send back a dress They have not sent it and it's been so weeks or so. Disgusting
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Jjshouse Customer Care
#1180435
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The dress I purchased was gorgeous...HOWEVER!The dress fit in the bust, waist and hips according to the size chart. HOWEVER it was way too tight around the ribcage and would not zip. Their "customer service" said it was made according to specifications and they were...
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Anonymous
jen

I had the same issue! I contacted JJs house and they told me to send pics of myself in the dress and where it was too small. So weird. I called my bank to get a full refund.

2.2
Product
Jjshouse Customer Care
I didn't like
  • Return policy and customer service
  • No refund
  • And how the after sales team didnt help recitfy the problem
#1172701
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Jjshouse - Return

THEY WILL NOT RETURN MY MONEY. they have a weird number so I can’t call and over email they are saying I can’t return even though I didn’t even open anything. I had my plans canceled so I don’t need the dress I ordered. DONT ORDER FROM THEM.
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Jjshouse Customer Care
#1133366
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I WOULD GIVE THEM ZERO STARTS IF I COULD!!!!DO NOT, I REPEAT DO NOT ORDER DRESSES FROM THIS COMPANY!!!! They really need to change their return policy on their website because they don't honor returns! They'll instead give you options to take the dress and get it...
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Product
Jjshouse Customer Care
I didn't like
  • Return process
#1114746
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I bought an off the shelf size 8 dress and it did not fit well.When I told them the problem and let them know I wanted to return it, they replied we hope you can fix it. No returns. What a sham! Avoid this company. Their seemingly low prices are not worth it (plus...
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3.4
Product
Jjshouse Customer Care
I didn't like
  • Horrible customer service
  • Do not accept returns for online shopping
  • Refund policy
#1103894
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I ordered a dress for my 85-year old mother-in-law to wear at my daughter's wedding, it is too tight and they will not exchange it for the next size up.Every request to initiate a return/exchange gets the same response - take pictures of the dress while wearing it -...
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1.2
Product
Jjshouse Customer Care
#1076625
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I wish I had read this site before I ordered.I have 2 little girls that are going to be flower girls in a wedding. I ordered 3 style dresses for them to try. So 6 dresses total. They are not allowing me to return 4 of the dresses. She said to keep them. and would offer...
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Product
Jjshouse Customer Care
#1075058
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Jjshouse - The worst business I've ever dealt with

They refuse to give refunds even when they're in the wrong. I had to reorder dresses because some of the wedding parties looked great. They won't do an exchange. Now I'm begging for a refund on 2 dresses I returned and today I was told that "I'm like talk to wall". I wouldn't suggest this company if it was the last on place on earth!
1.0
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Jjshouse Customer Care
#1053404
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