Product: Jjshouse Customer Care Clear all filters (0 of 29 reviews match)
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I ordered two dresses for a wedding. I ordered two cuz I was worried about the fit. I ordered my size. When they arrived I tried them on immediately. Despite ordering my size, the top on both dresses was too big. I had no time to have either of the dresses taken in. I...
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Anonymous
TrishaVespa1955

Do not buy anything from this company , total sham . Returns policy doesn't exist , something should be done to shut this company down .

1.0
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Jjshouse Customer Care
I didn't like
  • Do not follow their own return policy
#1257704
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Jjshouse - Worse Customer Service

I never have to deal with anyone like this. Worse Customer service and their return policy horrible. They will never give an address to return items. they want me to keep a dress that I did not like because it does not fit right. they offer me coupons. I would love to report to business bure for fraud. They take 24 hours to respond to your messages. DON'T USE THEM {{REDACTED}}
1.0
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Customer service
Exchange, Refund and Cancellation Policy
Staff
Product
Jjshouse Customer Care
#1257035
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Jjshouse - Truing to return shoes

I havent got their address to return a pair of sandals wont be dealing with them anymore
1.0
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Customer service
Thomastown, Victoria County
Product
Jjshouse Customer Care
#1256940
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First of all, I'd like to say, this is the first company I have ever written a negative review for. I have NEVER had such poor customer service. I ordered a dress for my daughter's First Communion. I did all the proper measuring and she measured a perfect size 8....
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Anonymous
Leonor

totally agree with you! They treated me the same. Buyer beware.

1.0
Product
Jjshouse Customer Care
I liked
  • Original designs
I didn't like
  • No customer satisfaction
  • Product is not based in us but they make it appear that way
  • No way of contacting a live person to help
#1250457
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Ordered dress in red(whole) and came back with only sheath red with white lace overlay.If I wanted white dress would have ordered it. Who want just sheath colored? It is not evening pretty??? Not clearly marked when ordering dress that only sheath would be red. I...
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1.4
Product
Jjshouse Customer Care
I didn't like
  • Do not follow their own return policy
  • Take your money and dont care about their customer
  • No returns
#1213930
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They will remove your review and try to dispute your point when you write a review in a larger platform.I'm normally a size 8 in the US. And I couldn't even zip my dress and I asked for a return and all they would offer me is 20 percent off which doesn't even cover the...
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1.4
Product
Jjshouse Customer Care
#1187471
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Jjshouse - Text and chatted to get address to return dress . no addres

I texted two times Got a promises to get an address sent for me too send back a dress They have not sent it and it's been so weeks or so. Disgusting
Product
Jjshouse Customer Care
#1180435
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The dress I purchased was gorgeous...HOWEVER!The dress fit in the bust, waist and hips according to the size chart. HOWEVER it was way too tight around the ribcage and would not zip. Their "customer service" said it was made according to specifications and they were...
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Anonymous
jen

I had the same issue! I contacted JJs house and they told me to send pics of myself in the dress and where it was too small. So weird. I called my bank to get a full refund.

2.2
Product
Jjshouse Customer Care
I didn't like
  • Return policy and customer service
  • No refund
  • And how the after sales team didnt help recitfy the problem
#1172701
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Jjshouse - Return

THEY WILL NOT RETURN MY MONEY. they have a weird number so I can’t call and over email they are saying I can’t return even though I didn’t even open anything. I had my plans canceled so I don’t need the dress I ordered. DONT ORDER FROM THEM.
Product
Jjshouse Customer Care
#1133366
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I WOULD GIVE THEM ZERO STARTS IF I COULD!!!!DO NOT, I REPEAT DO NOT ORDER DRESSES FROM THIS COMPANY!!!! They really need to change their return policy on their website because they don't honor returns! They'll instead give you options to take the dress and get it...
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Product
Jjshouse Customer Care
I didn't like
  • Return process
#1114746
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