JJsHouse - To keep people from ordering from this company.

2.0
Details

Update by user Apr 07

Not resolved!!!

Update by user Apr 07

File complain with BBB!! I did!

Original review posted by user Apr 07

I ordered a dress on January 31, for a wedding March 20th, paid for it, on February 14, I received a message that my order would arrive March 26th. Cancelled it got a confirmation of the cancellation and stated I never got a refund, but rteceived the dress which I couldn't use. Still waiting for a refund after I sent the dress back!would get a refund

User's recommendation: Don't order with this company!

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ID
#1858455 Review #1858455 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Loss
$103
Preferred solution
Full refund

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Verified Reviewer

JJsHouse - Returning a dress

1.0
Details
The dress was supposed to have been cancelled due to the due date of the wedding and I was supposed to have been refunded the money. Instead the dress is arriving anyway. This should not have happened. I spoke with a rep via email and she said it was resolved. Thanks for a dress arriving late and I cant even get a refund. Your customer service sucks. Im going to put it on my Facebook account. I know a lot of women that are getting married and this will detour receiving any business.

User's recommendation: Don’t buy anything from JJS house.

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ID
#1816180 Review #1816180 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Cons
  • Customer service and refund policy
  • I did not get my money back
  • Have not received purchased product
Loss
$75
Preferred solution
Full refund

JJsHouse - Would not recommend. you can't talk to anyone for help

My daughters dress is to small all I want to do is exchange it for the next size
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ID
#1774128 Review #1774128 is a subjective opinion of poster.
Location
Akron, Ohio
Product
Jjshouse Bridesmaids Dress
1.0
Details
JJsHouse - Do NOT buy from this company!!!
I ordered two dresses for bridesmaid dresses. One for me and one for my sister. They are not the same color. The bag they came in says taupe, but they are not the same. The bride will not let them be worn together since they are not the same color.The bride wanted the...
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ID
#1768396 Review #1768396 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Pros
  • Different dresses available
Cons
  • Refund policy
  • No an easy company to work with
Reason of review
Damaged or defective
Loss
$32
Preferred solution
Full refund

JJsHouse - Don’t do it they suck

2.8
Details
I ordered a bridesmaids dress and it didn’t fit so I had to send it back. I did not receive my refund for a month. They wouldn’t credit me for the dress, so I had to buy another $136 dress which they sent to the wrong address even though my correct information is on file. I have sent them at least 10 emails and all I get are generic form responses. I had to contact DHL and on track shipping to give them the correct address, so hopefully I will get it before the wedding. I guess alterations are not an option. This company truly sucks and has horrible meaning no customer service.
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ID
#1746663 Review #1746663 is a subjective opinion of poster.
Location
Antioch, California
Product
Jjshouse Bridesmaids Dress

JJsHouse - I have found it impossible to return the dreds

1.0
Details
Several emails to JJ’sHouse. Still do not have a return label
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ID
#1684029 Review #1684029 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Cons
  • Take your money and do no care
  • No refunds or returns
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

JJsHouse - Runaround and tired of it

Just getting run around on brides maids dresses for couple weeks now tired of it just want money back and cancel order
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ID
#1592569 Review #1592569 is a subjective opinion of poster.
Location
Marshall, Missouri
Product
Jjshouse Bridesmaids Dress
Reason of review
Poor customer service
Loss
$540
Preferred solution
Deliver product or service ordered

JJsHouse - The service is diabolical

1.0
Details
I have contacted jjhouse by email 10 times about my order 2556372024. I bhave not received my order and no one seems to want to assist
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ID
#1387170 Review #1387170 is a subjective opinion of poster.
Location
London, England
Product
Jjshouse Bridesmaids Dress
Reason of review
Poor customer service
1.0
Details
This company is an absolute scam! I ordered 5 dresses for my bridesmaids and spent around over £450 on my order number 3978957706! When they arrived, I was surprised the package had come from China. The dresses inside were different to the image advertised and...
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ID
#1354560 Review #1354560 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Reason of review
Not as described/ advertised
Loss
$450
Preferred solution
Full refund

JJsHouse Reviews

  1. 289 reviews
  2. 117 reviews
  3. 39 reviews
  4. 18 reviews
  5. 26 reviews
JJsHouse reviews
1.6
Details
I ordered a junior bridesmaids dress for my daughter. We were short on time so I took measurements and chose the size closest to the size chart. It was sooo off. It was much too small for my daughter and it did not fit at all. They refused to give me a refund. Never...
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ID
#1344310 Review #1344310 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Pros
  • Selection
Cons
  • Refund policy and size chart
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund
5.0
Details

Update by user Aug 30, 2018

the company sufficiently resolved my issues and did offer a refund on the items i will be shipping back to them. thank you to their customer service.

Original review posted by user Aug 29, 2018

Ordered all bridesmaids (6) and mine (1) satin robes for the pre-wedding. They were ALL extremely small and not at all according to their "size chart". Not even CLOSE!!!! Also ordered control-top bottoms that literally could have fit on a barbie, they were so tiny....
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Resolved
ID
#1341583 Review #1341583 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Pros
  • Variety of products
Cons
  • Poor quality
  • No refunds
  • Horrible customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
JJsHouse - Dissatisfied and Disappointed Customer
JJsHouse - Dissatisfied and Disappointed Customer
Do not buy dresses from JJSHOUSE. Their tailoring is horrible. I am disappointed and mad that this company gets to take advantage of people hard earn money. I purchase six dresses for my bridesmaids for my wedding for September of this year. I made all the purchases...
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Featured
ID
#1336630 Review #1336630 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Reason of review
Not as described/ advertised
1.8
Details
June 2018 Unsatisfied with fit of dress and they will not return order. Claim is it custom fit and made to order. You order from a standard size chart, it is NOT Custom order with your measurements. They do not stand by there product. Here is there refund policy on...
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ID
#1299575 Review #1299575 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Cons
  • Return policy and lack of communication
Reason of review
Return, Exchange or Cancellation Policy
Loss
$105
Preferred solution
Full refund
1.9
Details
JJsHouse - Size chart extremely misleading
JJsHouse - Size chart extremely misleading
JJsHouse - Size chart extremely misleading
I ordered a bridesmaid dress for my daughter from JJshouse.com wesite. I used the size chart and measurement instruction found online. I double checked the measurements due to the large size it was telling me to order. The dress was at least 2 sizes too big. The only...
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1 comment
Anonymous
#1536648

I’m having a similar issue. I got my dress and the color of the top was off and I am really unhappy as the two colors clash.

I contacted them and they said that the variation in color adds interest to the dress and they could offer me a 10% refund or a 10% coupon. I replied saying that I don’t want the dress and I want to send it back for a full refund.

They replied that they only take returns for two reasons and that I could have a 25% refund or a 35% off coupon coupon. I don’t want this ugly dress, and I want my money back!

Featured
ID
#1284652 Review #1284652 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Cons
  • Size chart was misleading no refunds
Reason of review
Not as described/ advertised
Loss
$151
Preferred solution
Full refund
1.0
Details
I just ordered 4 dresses for my bridesmaid. The dresses did not look exactly like what's shown in the picture, but I was still okay with it and tried to make it work. However, one of the dresses was too tight for a bridesmaid so I contacted their after-sale team for a...
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ID
#1223905 Review #1223905 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Cons
  • Do not follow their own return policy
  • Unethical business practices
  • Item not as advertised
Reason of review
Poor customer service
Loss
$106
Preferred solution
Full refund