Not resolved

I order a bridesmaid dress and was supposed to receive it, via DHL, August 22, 2018. It didn't come so I contacted DHL to inquire. They said it was delivered! I told I had been home all day and no one came to my door! They got back to me and told the driver said he delivered the packaged.

I ask did he knock on the door or ring the bell, or take a picture of the delivered package at my door! DHL told me the driver was not required to do any of my suggestions! So that means they don't have PROOF they delivered my dress!

I contacted JJHOUSE and gave them the details. I told them I wanted a refund. The refused because their records shows the dress was delivered.

There was a time limit on the dress because of the wedding. JJHOUSE ruined the wedding because it turns out other members in the wedding party had similar problems with their orders from JJHOUSE!!!!! Cry

Product or Service Mentioned: Jjshouse Shipping Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Sep 12.
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