I ordered a dress that was twice my usual size (I'm an 8) and I ordered a 16 because bridesmaids dresses tend to run really small. I got the dress and it didn't fit at all.
They asked me to send a picture of me not fitting in the dress and then refused to give me a refund and return it. They kept insisting that I take a discount and buy something else from them. Are they ***? Why would I buy again from them?
I have asked repeatedly for a full refund and they continue to try to give me a discount coupon.
Horrible customer service. Do not buy from them.
Product or Service Mentioned: Jjshouse Wedding Dress.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $110.
Preferred solution: Full refund.
I didn't like: Custom sizing not custom, Customer service.