JJsHouse - Horrible dress horrible lying customer service
i ordered a dress. i had ordered a dress previously and was pleased.
i asked if they still had my measurements from the previous dress. they showed me a picture of the first dress. i told them to use the same measurements but to decrease the hips 2 inches. the dress arrived way too small, liked several inches zipping.
also, this was a snow white dress. it had four blood stains on it! i assume whomever sewed the rhinestones on it pricked their finger. there is absolutely no way that they did not know the stains were on the dress!
they requested pictures, i sent them. they sent me instructions on how to spot clean the blood stains. i told them that i was not going to clean a dress i just paid $200.00 for and that i was not dealing with someone elses blood and that regardless of the stains the dress was still useless to me because they did not use the measurements i supplied. i requested an address to return it.
no response! i returned it to the return address to china. this cost me $37.00. i notified them that i had returned it and they promptly sent me an address in the united states along with instructions!
well, too little, too late. i had already shipped the dress. now they deny everything. the stains, the missizing and they say they did not recieve the dress back.
also, i left a review on the website about the dress. they did not add my negative review.
run as fast as you can from jjs! total lying thieves!
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $234.
Preferred solution: i want my 197.00 which is the price of dress plus s/h. i will eat the $37.00 it cost to return the dress.
JJsHouse Cons: I felt scammed, No return level or full attention to customer service, Will never order from them again refund policy is non existent, I cannot get a refund.
Location: Clarksville, Tennessee
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