I purchased a dress, received it and did not like it. I contacted them within 24 hours of receiving it requesting a “product return” form per their policy and they will not let me return it.
I ordered a standard size and was told it was made special. No where on their website does it state standard sizes are made special and cannot be returned. I am on my 5 th email with them, they are offering me a 10% refund and keep the dress, or 20% off on an other dress and keep the dress. I don’t want another dress, I want a refund.
They have a return policy and a followed their rules, yet they will not let me return the dress.
I will never do business with them again and caution anyone else who is thinking about it. Throughly frustrated!
Product or Service Mentioned: Jjshouse Dress.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $180.
Preferred solution: Full refund.
JJsHouse Cons: Return policy, Horrible customer service.