Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Unless your order fits and looks perfect, their customer service is ridiculous, offering no real help or compensation. After advice from the online support team, I ordered fabric swatches to choose a colour (in chiffon as I was told they do not make samples in the tulle, but it would be the closest colour match).

When my 3 dresses arrived ($600), the colour was nothing like the samples. Very yellow and more mustardy than champagne. Next to my wedding dress, the colour (which was not what we ordered) looked horrible. I requested an exchange offering to order three new dresses.

We ordered standard sizes, not customized, so this should not have been a problem. Their response was that due to my swatches not being the right material ( which was not my fault), I had not right to exchange or refund and all they could do was offer 10% my next order. What the *** am I supposed to do with that? As if I would order from a company so unreliable again.

There is no way my bridesmaid dresses can wear those dresses! Two months out from my wedding and I have now had to by three more dresses from a more reliable service.

Product or Service Mentioned: Jjshouse Wedding Dress.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $600.

Preferred solution: Full refund.

I didn't like: Customer service.

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