I purchased a A-Line Princess V neck cocktail dress. I received the dress which was not custom made.
I ordered a size larger to make sure the top part would fit properly. When I received the dress I was excited and tried it on immediately. The dress fit in the waist but did not fit up top. I looked for the customer service number to start the return process.
There is no customer service number!! There was a contact number which I called (from Hong Kong no less) and got an answering machine. Once speaking to someone and sending them a photo of me in the dress, I was told that I gave them the wrong measurements and could not receive a refund. This was not a custom made dress.
I'm still going back and forth trying to get a refund.
JJs House return policy is full of *** and the bottom line is "Buyer Beware". In addition, this company does not specialized in American women's body size.
I'm a size 10 and I ordered a size 12 just to make sure the top would fit.. Not true.
Product or Service Mentioned: Jjshouse Dress.