Well, I ordered my dress for my daughter's wedding and when I received my payment confirmation, that's when I noticed you have only 24 hours from the date and time you received the confirmation to cancel your order. Looked further into their return policy and it states that you cannot simply return the item if you just "don't like" it or if the color is different from what you thought you were ordering.
Feels like one big trap to me. Lesson learned here. I should have checked reviews prior. Also, the shipment date shows 1 month from when I placed the order.
They don't state this prior to taking your money.
I did not order a custom dress either. It amazes me that the company will take 1 whole month just to ship the item and not to say anything prior to getting your money or you placing your order.
Product or Service Mentioned: Jjshouse Dress.
Reason of review: Poor customer service.
Location: Oklahoma City, Oklahoma