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Buyer Beware!JJs return policy is very deceiving.

I purchased two dresses (this one and another) knowing that I would return one. According to their return policy, I was under the impression that we just needed to notify them within 7 days of any returns. The dresses came within about a week, but this particular dress is stark white and the burgundy sash that we ordered is more of a red/berry color and doesn't match the colors of the wedding. When I emailed JJs about returning the dress, I was informed that they would only give me 25% credit or 35% off of another order because it was "custom made".

It seems impossible that a custom made dress can actually be made AND shipped in 24 hours as noted on the order page.While the dresses are pretty, I won't order from this company again, due to their unacceptable and unfriendly return policy.

Review about: Jjshouse Dress.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $60.

Preferred solution: Full refund.

I didn't like: Return policy is very deceiving.

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Anonymous
#1364487

What do you expect from a company in Hong Kong. It rates up there with scam companies like Dresslily.

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