Jjshouse - Deceiving Return Policy / Horrible service
Buyer Beware!JJs return policy is very deceiving.
I purchased two dresses (this one and another) knowing that I would return one. According to their return policy, I was under the impression that we just needed to notify them within 7 days of any returns. The dresses came within about a week, but this particular dress is stark white and the burgundy sash that we ordered is more of a red/berry color and doesn't match the colors of the wedding. When I emailed JJs about returning the dress, I was informed that they would only give me 25% credit or 35% off of another order because it was "custom made".
It seems impossible that a custom made dress can actually be made AND shipped in 24 hours as noted on the order page.While the dresses are pretty, I won't order from this company again, due to their unacceptable and unfriendly return policy.
Review about: Jjshouse Dress.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $60.
Preferred solution: Full refund.
I didn't like: Return policy is very deceiving.