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Contact JJsHouse Customer Service

How to Reach a Person at JJsHouse

Verified Contact Information

Customer Service:

  • +8 528 199 0571
    This number is currently not in service
Send Message

Customer Service:

service@jjshouse.com

Legal:

ip@jjshouse.com
Copyright Infringement Inquiries

Media:

affiliate@jjshouse.com
Affiliates
tube@jjshouse.com

JJsHouse Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular JJsHouse Phone Number
+8 528 199 0571
Average Hold Time
More than 30 min
Most Popular JJsHouse Email Address
service@jjshouse.com
JJsHouse Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
JJsHouse Customer Service Rating
4 out of 5
View full overview

How to Contact JJsHouse Customer Service?

JJsHouse boasts of customers all across the world. While many customers place their orders online, some customers can visit the company's UK address, browse through the dress in person, and place an order. The JJsHouse location is Readmob Limited, 69 Aberdeen Avenue Cambridge, Cambridgeshire CB2 8DL, United Kingdom. Customers can visit the store during store hours to get the seamless experience the company and store representatives offer.

The leading global online retailer needs a JJsHouse phone number for customers to dial. However, to assist customers with their inquiries about their wedding, prom, party, or other special occasion dresses, the company has published a customer care email address that customers can contact and make inquiries about. The JJsHouse customer service email address is service@jjshouse.com. In addition, JJsHouse ensures prompt delivery to reduce the hassle for customers trying to reach out to the customer care team. There is also another email address that is specific to copyright infringement inquiries, which is ip@jjshouse.com. Moreover, the experienced customer service professionals are ready round-the-clock to assist customers via live chat or a fast response ticket system.

For any dress, design, or material concerns or doubts, customers can contact the JJsHouse customer service team at any hour of the day. In addition to browsing the information provided on the company's official website, the JJsHouse service team is available 24 hours, seven days a week, to clear any doubts customers might have. For swift response, it's best to initiate a live chat with customer service and get the answer or remove your doubt. Head to the official website to start the live chat and click the chat icon. Customers can also scroll down to the bottom of the page and click on Chat Now. This connects you directly to the chatbot, with whom you can request to speak to a professional agent.

PissedConsumer Club

Contact Information

JJsHouse Website:

JJsHouse Help Center:

Corporate Office Address:

TOP BRIDAL PTE. LTD
50 Raffles Place, #30-00, Singapore Land Tower,
Singapore, Singapore 048623
Singapore

Other Info (opening hours):

Other Locations:

TOP BRIDAL LIMITED

2 Eastbourne Terrace

London, W2 6LG, United Kingdom


TOP BRIDAL GmbH

Eschborner Landstraße 42-50

60489 Frankfurt am Main, Germany

More contact details

How Customers Rate JJsHouse Support?

4.0 / 5
Good

Based on 6.3K calls to JJsHouse customer support through PissedConsumer.com and 2 survey responses.

Total Calls
6.3K
Issues Resolved
4%

Why Customers Call JJsHouse?

Top Reasons of Customers Calls

  • Return/ Replace 26%
  • Customer Inquiries & Issues 23%
  • Shipping and Delivery 20%
  • Request for Information 18%
  • Refund 4%
  • Product/ Service 3%
  • Activation/ Cancellation 3%
  • Payments and Charges 2%
  • Account <1%
  • Staff <1%
  • Cards <1%
  • Website/ Application <1%

Return/ Replace

26%
  • "Return problem"
  • "Return item wrong dress"
  • "Return item"

Customer Inquiries & Issues

23%
  • "Bestellung Versand"
  • "Bestellung"
  • "This is right e mail"

Shipping and Delivery

20%
  • "Package was returned from GOFO shipping"
  • "My package has not been deivered"
  • "I have not received any information about my order placed on June12,2026"

Request for Information

18%
  • "Can't get to checkout online"
  • "To Speak to a representative for his house inquiring information about a dress"
  • "Question about Dress"

Refund

4%
  • "Refund never received my order"
  • "Refund"
  • "Refund my money to big for me the clothes"

Product/ Service

3%
  • "Issue with a purchase"
  • "Got a dress it is damaged"
  • "Damage hat"

Activation/ Cancellation

3%
  • "Cancel order"
  • "Cancel my order"
  • "Canceled by mistake. Need to understand if I need to reorder after being charged"

Payments and Charges

2%
  • "Will not process payment"
  • "Waiting for my dress I called my credit card and they said you have been paid"
  • "Got charged twice"

Account

<1%
  • "You did not send the passcode to my voice call. Please text it to [PHONE_NUMBER]"
  • "I cannot get my pass code"
  • "Account"

Staff

<1%
  • "Customer service"
  • "Need customer service"
  • "Bad service."

Cards

<1%
  • "Credit card issues"
  • "New credit card to pay"
  • "My credit card was billed and I never approved the order"

Website/ Application

<1%
  • "Website not working well."
  • "Translation to English on website."
  • "Website is not allowing me to see dresses in different colors"

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