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JJsHouse Phone Numbers and Emails

Customer Service:

  • +8 528 199 0571
    The number is currently not in service
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JJsHouse Emails:

Customer Service
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Copyright Infringement Inquiries
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How to Contact JJsHouse Customer Service?

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PissedConsumer Reporter
How to Contact JJsHouse Customer Service?

JJsHouse boasts of customers all across the world. While many customers place their orders online, some customers can visit the company's UK address, browse through the dress in person, and place an order. The JJsHouse location is Readmob Limited, 69 Aberdeen Avenue Cambridge, Cambridgeshire CB2 8DL, United Kingdom. Customers can visit the store during store hours to get the seamless experience the company and store representatives offer.

The leading global online retailer needs a JJsHouse phone number for customers to dial. However, to assist customers with their inquiries about their wedding, prom, party, or other special occasion dresses, the company has published a customer care email address that customers can contact and make inquiries about. The JJsHouse customer service email address is service@jjshouse.com. In addition, JJsHouse ensures prompt delivery to reduce the hassle for customers trying to reach out to the customer care team. There is also another email address that is specific to copyright infringement inquiries, which is ip@jjshouse.com. Moreover, the experienced customer service professionals are ready round-the-clock to assist customers via live chat or a fast response ticket system.

For any dress, design, or material concerns or doubts, customers can contact the JJsHouse customer service team at any hour of the day. In addition to browsing the information provided on the company's official website, the JJsHouse service team is available 24 hours, seven days a week, to clear any doubts customers might have. For swift response, it's best to initiate a live chat with customer service and get the answer or remove your doubt. Head to the official website to start the live chat and click the chat icon. Customers can also scroll down to the bottom of the page and click on Chat Now. This connects you directly to the chatbot, with whom you can request to speak to a professional agent.

JJsHouse Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • JJsHouse Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    72% phone 28% email
  • The best phone number to call JJsHouse is 85281990571. 22% of customers managed to speak with a real person.

  • The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as JJsHouse may ask you for the following information to identify you as a customer: email, order id or tracking no or phone number.

View full overview ›
PissedConsumer Club

Contact Information

JJsHouse Website:

JJsHouse Help Center:

Corporate Office Address:

Readmob Limited
69 Aberdeen Avenue
Cambridge, Cambridgeshire CB2 8DL
United Kingdom

JJsHouse Customer Service Reviews

1.4 / 5
Bad
Jamesa Day
Really Bad Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Really bad website. Charge three times instead of one.

Took forever my order.

Never again. I would not recommend it to no one.

Marguerite p Fgs
All good now waiting for delivery

Situation was resolved.
Happy about your service
Thank you
Looking forward to receiving my dress
XXXXX xx

Rose D Sgy
No thank you
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Customer service was good. However, my issue has not been resolved to receive my $130 dress. The wrong thing got delivered and I need it as soon as possible.

Aarish Uow
I never got my dress because of the company they use to deliver

I had ordered one dress and it came to me right at the right address then I ordered another one and it never came to me. It was never sent to the right address that has to do with the people that they used to deliver.

Thats UNIUNI.

I just want somebody from JJ house to give me a call 303-918-****. Please help me to find out where my dress is or whether you need to send me another one and I need to have the money returned to me from the first one due to it, not being delivered to me

How Good is JJsHouse's Customer Service?

Kabir Bgu
Kabir Bgu
Feels Disappointed | Jul 10, 2025

I only received a chat that informed me I could not speak to a live agent

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Amy M Aaq
Amy M Aaq
Feels Disappointed | Jul 07, 2025

Could not reach anyone live

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Evalyn Anm
Evalyn Anm
Feels Disappointed | Jun 13, 2025

The merchandise description does not match actual things.

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Merlene J Lkw
Merlene J Lkw
Feels Disappointed | Oct 10, 2024

I can get in touch with nobody since I got my dress I still don’t know how to make the return. Follow the instructions I never got it

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Ernestina Eql
Ernestina Eql
Feels Disappointed | Sep 24, 2024

I never received my dress for my daughter’s wedding I ordered it over 3 weeks ago. They don’t have a number to call so I am at my wits end don’t know what to do

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Nardos Sok
Nardos Sok
Feels Disappointed | Sep 21, 2024

…..@@@@

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Summary of JJsHouse Customer Service Calls

6.1K TOTAL
CALLS
00:00 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JJsHouse?

Return/ Replace Question:

  • “Return”
  • “Return envelope is damaged”
  • “Return.. wrong email”

Shipping and Delivery Question:

  • “For s25 ultra phone i ordered for be delivered tiktok failed to deliver my phone”
  • “Missing 2 dresses in my order, package arrived open”
  • “Missed package”

Request for Information Question:

  • “Ordered dress today for wedding but no confirmation..”
  • “Order status”
  • “Questions about website”

Refund Question:

  • “Refund”
  • “Issue with refund”
  • “Waiting for refunds, it been more than a month”

Product/ Service Question:

  • “Would like to order a dress and have some questions”
  • “Problem with dress”
  • “Trying to purchase a Mother of the Bride dress”

Activation/ Cancellation Question:

  • “I want to cancel”
  • “Want to continue in order that I canceled”
  • “You cancelled my order”

Payments and Charges Question:

  • “I need the invoice of my purchase”
  • “Do not want duplicate dress sent! Only wanted 1 dress. Try on 1 dress and kept. Happy with that dress. Charged for 2”
  • “Wait on coupon code so I can order dress before deadline.”

Account Question:

  • “Cannot log into account”
  • “Trouble in my account”
  • “I scanned the QR code to start a return and you keep saying you sent a code to this email and it never came, I’ve checked trash and junk akso”

Staff Question:

  • “Need customer service”
  • Bad service.
  • “Customer service”

Cards Question:

  • “Credit card issues”
  • “New credit card to pay”
  • “My credit card was billed and I never approved the order”

Website/ Application Question:

  • “Website not working well.”
  • “Translation to English on website.”
  • “Website is not allowing me to see dresses in different colors”

Other Question:

  • “My dress is taking too long”
  • “Can’t order”
  • “1 item was missing”

Compare JJsHouse Customer Service To

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