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JJsHouse

JJsHouse
Reviews and Complaints

www.jjshouse.com
What is your customer experience with JJsHouse?
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dress order service number return customer service customer phone wedding money
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Melville Foo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tracking shipment

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I have reached out and ordered my dress from this company a couple weeks ago. It has not shipped. The wedding is next weekend!

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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t expect good shipping

Marguerite p Fgs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

All good now waiting for delivery

Situation was resolved.

Happy about your service

Thank you

Looking forward to receiving my dress

XXXXX xx

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Krupa Geh
map-marker Sun Prairie, Wisconsin

Charged for 2 dresses

Do not want duplicate dress sent! Only wanted 1 dress.

Try on 1 dress and kept. Happy with that dress. DO NOT process or send duplicate dress.

Remove charge and refund payment for duplicate dress. Thank you!

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Thuvan N Fqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Was a mistake

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There was very complicated to contact directly to jjhouse then I saw pissedconsumer came up while Im searching, I thought that site I can call because there is the numbers but I was wrong. Jjhouse emailed me, they solve the problem really fast.

Still want to order from jjhouse in the future. They have nice style.

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Preferred solution: Full refund

Shirley L Yvm

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Verified Reviewer

Want to continue in order that I canceled

I ordered a dress, then I canceled, but they sent me a notice, so now I want to continue to order. I want to get the dress, not cancel it.

Is that possible?

I haven't received any money back; the dress is paid for, and I just want them to ship it instead of canceling the order. Let me know something.

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Preferred solution: Deliver product or service ordered

Hanalei Dhe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springfield, Missouri

Change an order

I am trying to contact the company, but I was asked to fill out a form with my credit card information and to pay a $1 refundable. I dont understand why cant I chat with someone that could help me with my request about a Change on my order.

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Jinxt M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad service.

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Contains 2 confidential files for company representatives

For one, their prices are outrageous, but I went ahead and spent over $300. I was shopping for a mother of the groom dress.

When it arrived, it was crammed into a tiny box, all crumpled up, and inside out. The dress was clearly cheaply made as was the barrette I ordered. It also did not come with a bag to hang it in, not even a disposable one. I wrote to the company several times to complain.

I also looked them up with the Better Business Bureau and there was nothing but horrible things to say about that company. I wish I'd known before using them. My daughter got a dress from a different company that was half the price. It arrived unharmed and it came with a bag.

It was a quality dress too!

Shaking my head. What a rip-off.

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Cons:
  • Poor customer service lousy dress making

Preferred solution: Partial Refund

User's recommendation: STAY AWAY FROM THIS COMPANY!

2 comments
Guest

Their returns & refunds policy is on their website. Have you consulted it?

Did you read it before ordering? People seem split on whether its a good place to order dresses from.

Jinxt M
reply icon Replying to comment of Guest-2643554

That is what I said. I wish I had read up on the company before doing business with them.

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Hanalei Dhe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springfield, Missouri

Change an order

Im trying to contact someone to help me with a request. I ordered two wraps and would like to change the color on one of them.

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Aarish Uow
map-marker Denver, Colorado

My dress was dropped off at a different address than my address

My dress was dropped off at a different address. It was dropped off at 8173 West Eastman Pl.

unit 19205. I have pictures of it from the company that dropped it off by UNIUNI It shows that it dropped it off at that address. It shows also another address by a picture and it shows the doorway and the a second address it has been sent to also so neither of these are correct.I have received address previously, and it was at the correct address I need to dress delivered for a wedding.

someone. Please help me.

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Aarish Uow
map-marker Denver, Colorado

I never got my dress because of the company they use to deliver

I had ordered one dress and it came to me right at the right address then I ordered another one and it never came to me. It was never sent to the right address that has to do with the people that they used to deliver.

Thats UNIUNI.

I just want somebody from JJ house to give me a call 303-918-****. Please help me to find out where my dress is or whether you need to send me another one and I need to have the money returned to me from the first one due to it, not being delivered to me

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Anonymous
map-marker Charlottesville, Virginia

Order

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I paid for expedited shipping for a dress for my wedding after the first one ordered didnt fit. Despite paying for expedited shipping the dress still hasnt arrived and the wedding is tomorrow. Accessing customer service is horrible and they keep sending me automated messages about using the tracking which is inaccessible because of it being all in Chinese.

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User's recommendation: Save yourself some trouble and don’t do it!

Verlon Ufo
map-marker Sun City, Arizona

Unable to set up return onlinr

Im trying to call 852-819-**** and it says it is not a valid number.

Trying to reach a live person for help in returning this mother of the bride dress.

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Pio Qzh
map-marker Muskego, Wisconsin

Issue with refund

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I cannot return the dress due to the QR code not working. I cannot get anyone to respond to my emails. Their phone number isnt valid.

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Lorilee Ixl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Long Branch, New Jersey

No clothes for the wedding

Im the mother of the bride my clothes never got delivered and I paid extra for them to be delivered on time

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Florence Z Aua

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Verified Reviewer

For my return did not heard from jj’shouse

I returned my package and did not hear from or receive a message at least acknowledging the shipping of my return. You have to pay for the return and it is very difficult to reach out to customer service over the phone.

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Loss:
$18

Preferred solution: Full refund