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After reading some of these terrible reviews and how many people have lost money to this company I had to leave my own review and experience. (Even though they asked me not to) They are wonderful when you ask a question about their dresses, in fact they reply by email...
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1.0
#1124275
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Ordered a dress. Gave them my size specifications for a custom made dress. The dress came and it's the wrong shade, and it doesn't fit. Why did i give them my size specifications if they were going to ignore them anyway? The dress is poorly made and looks like a bad...
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1.3
I didn't like
  • Awful quality bad customer service
#1123996
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This company lies about their return policy. They state you can return within 7 days. I received 3 dresses, 1 did not fit correctly, 1 came in a totally different color then what I had ordered. I have been trying to return all 3 as they did not work out and all they...
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dchez
dchez

DISHONEST COMPANY!!!

1.4
I didn't like
  • Dishonest company
#1120480
Reply to reviews

Jjshouse - Dresses to big won’t return my email

Jjshouse
#1119619
1.0
Details
I bought 2 little girl dresses in white size 10 and they were too big. So I emailed them and they said they would get back to me in 25hrsIts bern a week and I have emailed them but nothing I want my $160 back!!! What can I do now?
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Value for money

Jjshouse - , dress too small trying to return but don't have address

Jjshouse
#1106009
How do you return if anyone have the address I would like it please bad customer service no return sticker in the Box
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Jjshouse - Refund

Jjshouse
#1105668
I can't contact this company by phone to request a refund. The dress was wrong size, style, and fabric! Nothing like what I seen online. I am an unhappy customer.
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Jjshouse - Low quality. Bad customer service.

Jjshouse
#1096162
1.4
Details
A prom dress purchased through jjshouse arrived damaged. The seams loose and opening throughout the dress and it was unhemmed. It is impossible to reach the company by phone. After several emails and live chat exchanged, they would not allow me to return the dress for a refund. Simply put, it is not a reputable company. I wish I could give them a zero star review.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Ordered a dress and it arrived flawed. The undergarment of the dress was sewn on inside out. They have been negotiating the return of this dress for about a month. They will not refund me 100%. After JJs house trying to negotiate the return of this dress, starting at...
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1.5
I didn't like
  • Horrible customer service
  • Take your money and dont care about their customer
  • Refund policy
#1119137
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This summer, I order my Mother of Groom dress and paid the extra for made-to-order. I carefully gave all the measurement and some additional tips. The full-length A line dress I received was 4-inches too long. JJ house, as you know, has a very customer-unfriendly...
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2.0
#1117833
Reply to reviews
I WOULD GIVE THEM ZERO STARTS IF I COULD!!!! DO NOT, I REPEAT DO NOT ORDER DRESSES FROM THIS COMPANY!!!! They really need to change their return policy on their website because they don't honor returns! They'll instead give you options to take the dress and get it...
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I didn't like
  • Return process
#1114746
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I custom ordered a dress from them with my measurements and this dress is 5 sizes too big! Looks like at tent. Also this dress is so cheaply made, all the seams are coming undone. Horrible quality! It looks like a $25 dress. And good luck getting ahold of anyone or...
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1.0
I didn't like
  • Return policy and customer service
  • Falling apart
  • Hidden fees
#1113858
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Shoppers Beware of  JJShouse!
Shoppers Beware of  JJShouse!
Shoppers Beware of  JJShouse!
Shoppers Beware of  JJShouse!
Shoppers Beware of  JJShouse!
I bought a dress on 9/9/17 to wear to a wedding. I waited with great excitement for the dress. When I received the dress and inspected it, it was an absolute mess!!!! The top of the dress had all these embroidered applique flowers and vines on the top front on back...
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1.5
I liked
  • Love the styles
I didn't like
  • Bad tailoring
  • Horrible customer service
  • Customer service and refund policy
#1112025
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Jjshouse - Terrible Return Policy on poorly fitting dresses!
My daughter and I needed to buy dresses for my brother's formal wedding and the dress on the site were beautiful. We measured and remeasured our sizes and ordered the gowns based on the chart for each dress on JJ's site. We ordered them during Hurricane Irma from...
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Anonymous
Smitty

" But those were my measurements and I am taking responsibility for it. Long story short, save your money and buy something from the US. "Good for you ! Sorry you're out the m...

2.2
I liked
  • Website
I didn't like
  • Return policy
#1111184
Reply to reviews
I purchased a mother of the bride dress from jjshouse. Before I purchased it I did an online live chat and asked "if the dress doesn't fit can I send it back?" I was told "we'll take care of you". Well, come to find out, "we'll take care of you" means "we'll take...
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#1108769
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