JJsHouse
Reviews and Complaints
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Verified Reviewer
Got a incomplete order
My order was incomplete I order a two pieces mother of the bride dress and didnt get the jacket how can I get the jacket for my dress
It says they are great customer service, however, when you try to get in contact with them, they constantly reroute so you can’t even send an email
Tried to contact them about an exchange, and there was no way to even send an email, find a phone number, no way to talk to anybody.
User's recommendation: Don’t use JJ‘s house
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Verified ReviewerResolved: Missing merchandise
The merchandise description does not match actual things.
Nothing has happened. I have not received a response.
The phone listed does not work. This is very frustrating.
Question
No phone call as requested. Have a question about a try on dress I have. Wanted help in making a decision
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Verified ReviewerI got scammed of $200 DO NOT BUY FROM THEM
The dresses *are* good quality and I commend them for that BUT their costumer service is actual garbage. I purchased a try before you buy dress for $10 (that's the fee that you pay if you don't keep the dress in which case you pay the full price).
I wanted to return the dress because it did not fit me (which I expected because I have very broad shoulders and ribcage) and there was a return label with instructions which I followed (this was the day after I received the dress). LOW AND BEHOLD a week later (AFTER THE RETURN PERIOD) the dress arrived BACK AT MY HOUSE. Same box, same label, same everything. Upon further inspection, the label was addressed to MY HOUSE as the return address.
They provided no real address to return to despite them saying the label would have the package automatically shipped to them. Per their policy, if you do not return the dress within 7 days of its delivery, you will be charged the full price of the dress plus delivery fees. I was charged $200. I submitted a "ticket" to their "customer service line" (which was a bot) and got a response three days later (11 total business days after I received the dress and therefore, outside the return window).
The "customer service agent" told me that I needed to follow the instructions on the return button function in the app. I did not have access to this button because for some reason it disappears after you confirm the delivery. I told them this. They told me I then needed to refer to the "Happy Return Label Sticker" that I didn't receive.
Again, I told them this. They said that I needed to call them and speak to an agent on the phone and that it would be resolved but that they could not refund me the $200 which is CRAZY. I called and no one answered.
Now I'm out $200 and have no dress. I hate them.
- Nice dresses for decent price
- No customer service
- Scam
Preferred solution: Full refund
User's recommendation: Don't buy a try before you buy dress from them
Really Bad Service
Really bad website. Charge three times instead of one.
Took forever my order.
Never again. I would not recommend it to no one.
Missing item
Missing item. I come to blocks on everything I try to do when following directions on website.
I want a refund period! Phone number recording stating phone number not in service.
No other way to communicate on internet. Email unanswered.
User's recommendation: DONT SHOP HERE!
Return
Returns are not processed. The company is a scam.
No phone number & NO CUSTOMER SERVICE !!! Stay away from this company.
They will screw you over. I had to get the better business bureau involved as well as my bank
User's recommendation: Stay the *** away! This whole thing is a scam!
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Verified ReviewerPhone is not in service
I have a question for customer service about no of dresses I can try on. Phone number not in service
User's recommendation: So far I am not having success with this company
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Verified ReviewerYou haven’t responded to any of my requests
I scanned the QR code to start a return and you keep saying you sent a code to this email and it never came, Ive checked trash and junk also. You dont send me the code so I can make this return.
I am calling my credit card company so you cant charge me for this dress because you are making it impossible to return under your terms. I even took it to Ukra and they couldnt do it
User's recommendation: Don’t ORDER from them!!!!!!!
Return
I returned 2 items, here is the information.
Please issue a refund so I dont have to get my bank & the better business bureau involved
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Verified ReviewerCan not get a hold of anyone to return item on same day it was delivered
Trying to return a dress I got two days ago. I do not know the invoice number, and you all make it impossible to return something.
I've already contacted the Attorney General. I need my invoice number so I can return this.
- Zero pros
- 100
Preferred solution: Full refund
User's recommendation: Do not buy from this company Fraudulent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo thank you
Customer service was good. However, my issue has not been resolved to receive my $130 dress. The wrong thing got delivered and I need it as soon as possible.
Part of order (jewelry) delivered, dress not delivered,
Have not received notice of shipping or tracking # as to the status of
the dress ordered and paid for.
I have not received an answer to the above question, I
I need a response ASAP.
I am waiting for this dress for an important occasion.
Where is it ?
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Verified ReviewerReturnees not fit
It's over a foot too long and is way too big. Please tell me how to return this dress. Order number 786571****.
Preferred solution: Full refund
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You do deserve a refund. I would rethink buying online if sizing is an issue.