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I custom ordered a dress from them with my measurements and this dress is 5 sizes too big! Looks like at tent. Also this dress is so cheaply made, all the seams are coming undone. Horrible quality! It looks like a $25 dress. And good luck getting ahold of anyone or...
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1.0
I didn't like
  • Hidden fees
  • Falling apart
  • Return policy and customer service
#1113858
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Shoppers Beware of  JJShouse!
Shoppers Beware of  JJShouse!
Shoppers Beware of  JJShouse!
Shoppers Beware of  JJShouse!
Shoppers Beware of  JJShouse!
I bought a dress on 9/9/17 to wear to a wedding. I waited with great excitement for the dress. When I received the dress and inspected it, it was an absolute mess!!!! The top of the dress had all these embroidered applique flowers and vines on the top front on back...
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1.5
I liked
  • Love the styles
I didn't like
  • Customer service
  • Bad tailoring
  • Horrible customer service
#1112025
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Jjshouse - Terrible Return Policy on poorly fitting dresses!
My daughter and I needed to buy dresses for my brother's formal wedding and the dress on the site were beautiful. We measured and remeasured our sizes and ordered the gowns based on the chart for each dress on JJ's site. We ordered them during Hurricane Irma from...
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Anonymous
Smitty

" But those were my measurements and I am taking responsibility for it. Long story short, save your money and buy something from the US. "Good for you ! Sorry you're out the m...

2.2
I liked
  • Website
I didn't like
  • Return policy
#1111184
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Jjshouse - Low quality. Bad customer service.

Jjshouse
#1096162
1.4
Details
A prom dress purchased through jjshouse arrived damaged. The seams loose and opening throughout the dress and it was unhemmed. It is impossible to reach the company by phone. After several emails and live chat exchanged, they would not allow me to return the dress for a refund. Simply put, it is not a reputable company. I wish I could give them a zero star review.
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Advertised vs Delivered
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Jjshouse - Bridesmaids Dresses maid wrong
Jjshouse - Bridesmaids Dresses maid wrong
Jjshouse - Bridesmaids Dresses maid wrong
1/3

Jjshouse - Bridesmaids Dresses maid wrong

Jjshouse
#1090533
1.2
Details
I ordered 3 junior bridemaid dresses for my wedding. Only 1 of the 3 looked like the picture. When I emailed them, they said it was made the way it was suppose to be and offered me 15% off my next purchase.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
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Website

Jjshouse - Poor craftsmanship.

Jjshouse
#1089308
1.1
Details
I ordered something from them it was a wrap and one sleeve was longer than the other. And the top of the sleeve was sewn on incorrectly. I have emailed two times for a return which they say they will respond within 24 hours. I've heard nothing. There is no customer service don't buy from them. A $40 mistake for me. It could be much worse for you.
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Advertised vs Delivered
Customer service
Delivery Service
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty

Jjshouse - Displeased with the dress

Jjshouse
#1085811
The dress I ordered does not appear as the image presented.
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I purchased a mother of the bride dress from jjshouse. Before I purchased it I did an online live chat and asked "if the dress doesn't fit can I send it back?" I was told "we'll take care of you". Well, come to find out, "we'll take care of you" means "we'll take...
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#1108769
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They will not honor returns. I ordered 4 items. The shoes were too large and only those could I return for credit - but need to pay to ship them to china. The jacket and wrap were standard size - one did not fit (too tight) and the other was poor quality. The dress was...
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#1107551
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Jjshouse - DO NOT BUY FROM THIS COMPANY
I ordered 4 dresses for my sons wedding. Their sizing is not US sizing (probably 2 sizes smaller - at least- than US sizing). No where on their site do they state that the dresses are coming from or made in CHINA! When the dresses arrived there was no "return shipping...
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1.0
#1106479
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I ordered a dress and it is horrible- too long and just awful. They say they take back dresses and do refunds but you need a form. I asked for one and they said- No- that nothing was wrong with my dress!! They said it was "custom made" HA! It was just a regular size I...
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1.0
#1105013
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I bought an off the shelf size 8 dress and it did not fit well. When I told them the problem and let them know I wanted to return it, they replied we hope you can fix it. No returns. What a sham! Avoid this company. Their seemingly low prices are not worth it (plus...
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3.4
I didn't like
  • Horrible customer service
  • Refund policy
  • Do not accept returns for online shopping
#1103894
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We purchased three dresses all girls size 12. One fit and two did not and the sizing was way off on them. I paid 40 dollars for shipping. JJS House wanted photos of my child in the dresses (weird) to show them. They then denied my claim, kept my money and my shipping...
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2.0
I didn't like
  • Return policy and lack of communication
  • Cant return the goods
#1100114
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I tried to return two homecoming dresses within two weeks of receiving them and they would not give me a return authorization. The dresses did not fit my daughter and would not zip up. This is unacceptable in today's retail environment. The packaging when received did...
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1.8
I didn't like
  • Return policy
#1099654
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