JJsHouse
Reviews and Complaints

I have reached out and ordered my dress from this company a couple weeks ago. It has not shipped. The wedding is next weekend!

Situation was resolved.

Happy about your service

Thank you

Looking forward to receiving my dress

XXXXX xx

Do not want duplicate dress sent! Only wanted 1 dress.

Try on 1 dress and kept. Happy with that dress. DO NOT process or send duplicate dress.

Remove charge and refund payment for duplicate dress. Thank you!

There was very complicated to contact directly to jjhouse then I saw pissedconsumer came up while Im searching, I thought that site I can call because there is the numbers but I was wrong. Jjhouse emailed me, they solve the problem really fast.

Still want to order from jjhouse in the future. They have nice style.

I ordered a dress, then I canceled, but they sent me a notice, so now I want to continue to order. I want to get the dress, not cancel it.

Is that possible?

I haven't received any money back; the dress is paid for, and I just want them to ship it instead of canceling the order. Let me know something.

I am trying to contact the company, but I was asked to fill out a form with my credit card information and to pay a $1 refundable. I dont understand why cant I chat with someone that could help me with my request about a Change on my order.

Im trying to contact someone to help me with a request. I ordered two wraps and would like to change the color on one of them.

My dress was dropped off at a different address. It was dropped off at 8173 West Eastman Pl.

unit 19205. I have pictures of it from the company that dropped it off by UNIUNI It shows that it dropped it off at that address. It shows also another address by a picture and it shows the doorway and the a second address it has been sent to also so neither of these are correct.I have received address previously, and it was at the correct address I need to dress delivered for a wedding.

someone. Please help me.

I had ordered one dress and it came to me right at the right address then I ordered another one and it never came to me. It was never sent to the right address that has to do with the people that they used to deliver.

Thats UNIUNI.

I just want somebody from JJ house to give me a call 303-918-****. Please help me to find out where my dress is or whether you need to send me another one and I need to have the money returned to me from the first one due to it, not being delivered to me

I paid for expedited shipping for a dress for my wedding after the first one ordered didnt fit. Despite paying for expedited shipping the dress still hasnt arrived and the wedding is tomorrow. Accessing customer service is horrible and they keep sending me automated messages about using the tracking which is inaccessible because of it being all in Chinese.

Im trying to call 852-819-**** and it says it is not a valid number.

Trying to reach a live person for help in returning this mother of the bride dress.

I cannot return the dress due to the QR code not working. I cannot get anyone to respond to my emails. Their phone number isnt valid.

Im the mother of the bride my clothes never got delivered and I paid extra for them to be delivered on time

I returned my package and did not hear from or receive a message at least acknowledging the shipping of my return. You have to pay for the return and it is very difficult to reach out to customer service over the phone.