JJsHouse
Reviews and Complaints
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Verified Reviewer
Speak to representative please
can i speak to representative plz?!
the numbers are all bogus and no one answers. id like to do the program where dresses are tried on at home. many questions-
- No communication verbally
Preferred solution: dress
User's recommendation: not communication
Garner, North Carolina
My package has not been delivered yet
I have not received my package as promised l need my items for my trip it is becoming close for my departure
- First time received package on time
- Second was scheduled to be delivered november 12th
Preferred solution: Deliver product or service ordered
User's recommendation: I was satisfied with my first order with your business it’s very close before my trip
Oklahoma City, Oklahoma
Need to returning
I cannot download the returning label as I have no computer just a phone. But I have spoken a friend and think she will buy this dress and I will reorder another one after Thanksgiving
User's recommendation: I guess
Order delay
Order delay, placed on 9/23 and tracking it show it has been going from Kansas to Atlanta then to New York while I am in Augusta close by Atlanta and now no update on tracking it
Item not shipped
I ordered the item 2 weeks ago and it still has not been shipped. I'm seriously not happy with the company; it's a sham. They take your money and provide no product.
- Many
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is the hat I ordered
I have been informed it has been delivered... no...
I have received nothing.
Please deliver. Order number 880704****
Preferred solution: Apology
User's recommendation: waiting for service! Even thought I ordered in good time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy dresses were sent to wrong state, and there’s no such thing as customer service
No delivery of my order. No one of customer service exists.
And now I have to say more ? Instead of just getting some answers?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing 2 dresses in my order, package arrived open
Could not reach anyone live
Missing 2 of 4 dresses. Possibly another 2 in transit.
The wedding is in 2 weeks. The number for the company is disconnected. I am really hoping to get my money back. I am totally up a creek for my wedding, though.
I still haven't received my mother of the bride and groom dresses. I am hoping they arrive or I'm really in trouble.
- Dresses seemed really nice
- In a bind for my wedding
- Have not arrived
- Worried i will not get money back
Preferred solution: Deliver product or service ordered
User's recommendation: Not super thrilled. Hoping to get my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ordered dress today for wedding but no confirmation..
Not what I thought. Nothing.
Ordered a dress today with credit card, no confirmation. Rushed to get the dress expedited, paid with American Express card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to rush a dress
I want to order a dress but it said wont deliver until august 19th
I need it by the 11th
Is there anyway they could rush to me?
Preferred solution: A dress
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Verified ReviewerBarcode is wrong for dress I'm trying to take back
Don’t buy a dress in different sizes and try to return one of them. UPS will not except the return labels that JJ house sends you.
Got two try on dresses, trying to send one back, but the UPS store won't accept my return. The barcode said it has already been returned at a different location.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrated
By having good customer service when there is an issue with their system as far as returning items. When they give you a QR code that the UPS store wont honor because they say it has been used at a different location.
Which in fact wasnt! I received my two try on dresses and decided I only wanted to keep one.
Try to return the one but the QR code said it was used. Very frustrated with the whole ordeal.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot a incomplete order
My order was incomplete I order a two pieces mother of the bride dress and didnt get the jacket how can I get the jacket for my dress
It says they are great customer service, however, when you try to get in contact with them, they constantly reroute so you can’t even send an email
Tried to contact them about an exchange, and there was no way to even send an email, find a phone number, no way to talk to anybody.
User's recommendation: Don’t use JJ‘s house
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Missing merchandise
The merchandise description does not match actual things.
Nothing has happened. I have not received a response.
The phone listed does not work. This is very frustrating.
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