Tina S Vdj

Do not order!

Do not order from JJsHouse unless you know that the dress looks, fits & feels amazing, without trying it on. They do Not accept returns!!!!!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Scam- Buyers Beware

They advertise that they accept returns. After fighting to even receive the package (as it was delivered with a fictitious signature) the dress was awful. They advertise that they accept returns, however they do NOT! Worst experience ever.
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Reason of review:
Return, Exchange or Cancellation Policy
Ruth M Ffc

Terrible in every way

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I ordered a dress for my sons upcoming wedding. I ordered a few sizes up to allow for size variations. when the dress came in it was quite a bit smaller than expected. I usually wear a 16-18 and ordered a 20. The dress was so small I couldn't even get the zipper up. I contacted JJS customer support and told them the problem and that I would like a refund because there was no way I could ever wear this dress. They told me they understand but would only give me a 10% refund which amounted to $19 out of an almost $200 dress. They do not honor their return policy. All they do is scam you out of your money. They do not care whether or not you have a dress for an occasion or not. they just want your money.
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Loss:
$195
Cons:
  • Return policy
  • Customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Mary T Zop

Horrible company

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I purchased a dress, received it and did not like it. I contacted them within 24 hours of receiving it requesting a “product return” form per their policy and they will not let me return it.

I ordered a standard size and was told it was made special. No where on their website does it state standard sizes are made special and cannot be returned. I am on my 5 th email with them, they are offering me a 10% refund and keep the dress, or 20% off on an other dress and keep the dress. I don’t want another dress, I want a refund.

They have a return policy and a followed their rules, yet they will not let me return the dress.

I will never do business with them again and caution anyone else who is thinking about it. Throughly frustrated!

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Loss:
$180
Cons:
  • Return policy
  • Horrible customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Mary D Zjl

Don't Purchase Anything from jjshouse.com

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Purchased a $129 mother-of-the-groom dress which does not fit. Dress has never been worn & still has tags attached. Wedding is in less than 2 weeks. JJshouse.com offered me a $12 refund and told me to "have a nice day". I'm having a 'nice day' going online to every site possible to let others know NOT to purchase anything from this company! Now, I have to find another dress in a very short time. Jjhouse.com has no regard for the fact this dress is for a wedding and has to fit. Too bad, if they had resolved this with me by letting me return the dress with a full refund, I wouldn't need to let others know what a terrible company they are! Terrible company...don't purchase a thing from them. I won't!
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Loss:
$129
Pros:
  • Online shopping
  • Clothing
Cons:
  • Cant return the goods
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Souzan R

Worse Customer Service

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I never have to deal with anyone like this. Worse Customer service and their return policy horrible. They will never give an address to return items. they want me to keep a dress that I did not like because it does not fit right. they offer me coupons. I would love to report to business bure for fraud. They take 24 hours to respond to your messages. DON'T USE THEM {{REDACTED}}
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Loss:
$160
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Frank B Oun

Wedding dress

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Ordered a wedding dress for future wife.wrong colour wrong sizes after paying not a lot of money but when you don't have a lot it all adds up. Just like to say thank you for the *** am getting wright know.
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Reason of review:
Not as described/ advertised
Donna R Guy

Disreputable Company

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Updated by user Apr 30, 2018

4/30/18 Update: After seeing that I had given a poor review, JJ's House finally agreed to take back the 2 dresses, BUT they want me to delete/change my review. Had I not given a bad review they would never have agreed to a refund.

Here is their reply: "I can understand that you are not willing to remove the review now. Could you please help edit the review to a 3 or 4 star one and update the content about our new solution? We would like you to remove or edit the review first is because we need a strict application process for any refund issued to our customers due to our company rules. However, I am authorized to apply for the priority refund for you right now if the review is removed.

And I will be able to have our financial department to issue the refund to you directly tomorrow after we receive your receipt. If you feel uncomfortable to do that, we do respect your choice and we will definitely issue the refund after we get the returned parcel." **I have asked them to change their return policy on their website to reflect their actual practice, but they refuse. Based on the comments above, I am very concerned that after I return the dresses I may not get my money refunded because I am refusing to delete/change the review.

I will not give this company anything but a 1 rating and that is being generous. So I have decided that I will donate these dresses to worthy cause and continue to spread the word about this disreputable company.

Original review Apr 26, 2018
Do not order from this company! I ordered 2 size 10 dresses and they will not allow me to return them because it was not their fault. Their Return Policy does not say that they they don't accept returns. If the dress does not fit, it is not their problem. Their sizing is awful also. I normally wear a size 8 dress, but I could not even zip these size 10 dresses all the way. I've tried for a week to get this resolved with no luck. I even had to send them pictures of how bad the dresses fit.They offered a 20% discount on my next purchase of which there will never ever be another purchase from me or my family. They also offered a 10% refund so I could go to get the dress fixed which is not possible because the dresses are so small.
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Loss:
$367
Cons:
  • Return policy misrepresentation
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

3 comments
Guest

DO NOT USE THIS COMPANY! Their products are terrible, cheap and ugly.

They do not stand behind their work. They do not allow returns and they do not refund purchases made even if their product is defectiveType your message here

Guest

They don't want what amounts to used clothing with your skin cells and body fragrances impregnated into goods for resale. Also, most of these overseas based internet companies are impossible to deal with after a sale so I'd suggest somewhere local with an ordinary size such as yours - see, feel, and try on merchandise prior to sale ; problem solved.... forget China, buy local ...

Donna R Guy
reply icon Replying to comment of Guest-1469944

You are correct Ralph, forget China, buy local! My mistake for giving them a try.

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Patricia A Foi

Dissappointed

I ordered a royal blue mother of groom dress from this company,the dress is beautiful on website when I received it I couldn't believe they packed it in a plastic bag. The dress is suppose to be a size 14 but too tight. Can not find return address or return policy.I will never order anything else from JJ'S House.
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Reason of review:
Not as described/ advertised
1 comment
Guest

BUYER BEWARE! DO NOT BUY FROM THIS COMPANY JJ'S HOUSE!!!!!!!!!!!!

THEY ARE A SCAM!!! THEY WILL NOT RETURN ANYTHING EVEN IF IT IS A STOCK DRESS, WITH TAGS ON AND NEVER BEEN WORN.IF they want to have a no refund policy then they should state that clearly on their refund policy site!

Listen to the reviews!! Take your business elsewhere.

Anonymous

Arrived with ripped seam

JJsHouse - Arrived with ripped seam
The dress arrived with ripped seam and too short from what they advertised. DO NOT BUY from JJ’s House. Cheaply made and not worth the money.
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Reason of review:
Bad quality
Anonymous

DO NOT purchase from JJHouse

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The dress was too small, the zipper was very difficult to zip up (even when I wasn’t in the dress) and the color was not the same in the picture. I ordered a silver dress and it looked taupe. They did not refund my order even after I sent photos of the fit and the color difference. I will never do business with them again.
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Reason of review:
Not as described/ advertised
Marsha L Exy

Defective mother of the bride dress

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The whole problem is you should not order site unseen anything like these dresses where you can not see the poor quality of the material, hurried sewing, and dresses that dont fit to the sizes and measurements they state that it will be!! If you learn this you will understand why they are so cheap!!! PLUS you must understand there is NO refund policy!!!!!! None!!!! Don’t by from this manufacturing house! Unless you want to be unhappy with the whole ordeal!!!
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Reason of review:
Damaged or defective
Debra Mfk

SCAM!

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Stay away! Scam company!

I purchased a dress and paid extra for custom measurements, however they did NOT use the measurements of hollow to floor or my height, so the waist is in the wrong place and cannot be fixed. when I notified them they said I got what I ordered (FALSE) and they would refund 40% so I could get it fixed. No. I showed pictures proving they did not use my measurements.

This company is a scam.

They send out wrong dresses and then keep half the money because it is impossible to return. Out of 4 dresses ordered for this wedding, 3 have been unusable and 1 has been too long but that bridesmaid was able to have it hemmed thank goodness.

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Loss:
$145
Cons:
  • I felt scammed
  • Run around about returns
  • No way to speak to an actual person
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

BUYER BEWARE! DO NOT BUY FROM THIS COMPANY JJ'S HOUSE!!!!!!!!!!!!

YES, THEY ARE A SCAM!!! THEY WILL NOT RETURN ANYTHING EVEN IF IT IS A STOCK DRESS, WITH TAGS ON AND NEVER BEEN WORN.IF they want to have a no refund policy then they should state that clearly on their refund policy site!

Listen to the reviews!! Take your business elsewhere.

Jana S Ddj

Wished I had reviewed the reviews before my purchase. The dress I ordered did not reflect the measurements and the dress was way too small in the back and shoulders.

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The company continues to give me the run around. Will not allow me to receive the proper authorization to return the dress for a refund. DISAPPOINTED in the dress and customer service. Dress is way to small in the shoulders. It does not reflect the measurements given online. Would advise that NO ONE does business with this company. Poor customer service and dresses run much smaller than reflected in the measurements online. Company has a poor business practice, poor customer service that will continue to give you the run around and insist that you send a picture of the dress and what is wrong with it. I am not about to send a picture of myself in a dress when it doesn't fit properly
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Loss:
$145
Cons:
  • Dishonest company
  • Poor customer servcie
Reason of review:
Want a refund and proper info to return the dress

Preferred solution: Full refund

Louise J Vlk
map-marker Thomastown, Victoria County

Truing to return shoes

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I havent got their address to return a pair of sandals wont be dealing with them anymore
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Reason of review:
Return, Exchange or Cancellation Policy
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