JJsHouse
Reviews and Complaints
Do not order!
Scam- Buyers Beware
Terrible in every way
- Return policy
- Customer service
Preferred solution: Full refund
Horrible company
I purchased a dress, received it and did not like it. I contacted them within 24 hours of receiving it requesting a “product return” form per their policy and they will not let me return it.
I ordered a standard size and was told it was made special. No where on their website does it state standard sizes are made special and cannot be returned. I am on my 5 th email with them, they are offering me a 10% refund and keep the dress, or 20% off on an other dress and keep the dress. I don’t want another dress, I want a refund.
They have a return policy and a followed their rules, yet they will not let me return the dress.
I will never do business with them again and caution anyone else who is thinking about it. Throughly frustrated!
- Return policy
- Horrible customer service
Preferred solution: Full refund
Don't Purchase Anything from jjshouse.com
- Online shopping
- Clothing
- Cant return the goods
Preferred solution: Full refund
Worse Customer Service
Preferred solution: Full refund
Wedding dress
Disreputable Company
4/30/18 Update: After seeing that I had given a poor review, JJ's House finally agreed to take back the 2 dresses, BUT they want me to delete/change my review. Had I not given a bad review they would never have agreed to a refund.
Here is their reply: "I can understand that you are not willing to remove the review now. Could you please help edit the review to a 3 or 4 star one and update the content about our new solution? We would like you to remove or edit the review first is because we need a strict application process for any refund issued to our customers due to our company rules. However, I am authorized to apply for the priority refund for you right now if the review is removed.
And I will be able to have our financial department to issue the refund to you directly tomorrow after we receive your receipt. If you feel uncomfortable to do that, we do respect your choice and we will definitely issue the refund after we get the returned parcel." **I have asked them to change their return policy on their website to reflect their actual practice, but they refuse. Based on the comments above, I am very concerned that after I return the dresses I may not get my money refunded because I am refusing to delete/change the review.
I will not give this company anything but a 1 rating and that is being generous. So I have decided that I will donate these dresses to worthy cause and continue to spread the word about this disreputable company.
- Return policy misrepresentation
Preferred solution: Full refund
Dissappointed
Arrived with ripped seam
DO NOT purchase from JJHouse
Defective mother of the bride dress
SCAM!
Stay away! Scam company!
I purchased a dress and paid extra for custom measurements, however they did NOT use the measurements of hollow to floor or my height, so the waist is in the wrong place and cannot be fixed. when I notified them they said I got what I ordered (FALSE) and they would refund 40% so I could get it fixed. No. I showed pictures proving they did not use my measurements.
This company is a scam.
They send out wrong dresses and then keep half the money because it is impossible to return. Out of 4 dresses ordered for this wedding, 3 have been unusable and 1 has been too long but that bridesmaid was able to have it hemmed thank goodness.
- I felt scammed
- Run around about returns
- No way to speak to an actual person
Preferred solution: Full refund
Wished I had reviewed the reviews before my purchase. The dress I ordered did not reflect the measurements and the dress was way too small in the back and shoulders.
- Dishonest company
- Poor customer servcie
Preferred solution: Full refund
Truing to return shoes
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DO NOT USE THIS COMPANY! Their products are terrible, cheap and ugly.
They do not stand behind their work. They do not allow returns and they do not refund purchases made even if their product is defectiveType your message here
They don't want what amounts to used clothing with your skin cells and body fragrances impregnated into goods for resale. Also, most of these overseas based internet companies are impossible to deal with after a sale so I'd suggest somewhere local with an ordinary size such as yours - see, feel, and try on merchandise prior to sale ; problem solved.... forget China, buy local ...
You are correct Ralph, forget China, buy local! My mistake for giving them a try.