Jane M Vnb

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Verified Reviewer

RETURN

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Hi I need to return a dress as it is too big for me and I am not sure if smaller size would be too small so I am requesting a refund please. The Order No is - 857460**** and it was purchased on 29 April but I only received it yesterday, the 10 May. Regards Jane MacPherson
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Preferred solution: Full refund

Anonymous
map-marker Bismarck, North Dakota

Need to return

You told me I couldnt stop the shipment before it even shipped , and Im unclear whether its actually coming or not because you gave me a 5.00 coupon . I really hope your not keeping the dress now and not giving me my money also ?
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Suzie B Bfq

Looking for some thing that I saw on your website

JJsHouse - Looking for some thing that I saw on your website
I dont have a complaint Im just looking for information and a phone number. Im trying to find something that was on your website.
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Preferred solution: A phone call would be nice

Patricia G Wxk

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Verified Reviewer

Ordered item no recieved

I haven't received my order placed May 21, 2023. Need to have order by June 1st 2023. Please contact me as soon as possible.
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Pros:
  • Nice items
Cons:
  • Poor delivery

Preferred solution: Deliver product or service ordered

Jada F Exf

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Verified Reviewer

Exchange

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I need to exchange color of my dress please the wedding is in a couple of weeks. Can someone plz help me. Im in desperate need..
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Pros:
  • Perfect dress
Cons:
  • I can get an exchange when i really need too

Preferred solution: An exchange please

Briana L Jxy

Asking about dresses

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Original review May 05, 2023
So my sister is getting married in a couple weeks so i sent jjs an email and someone got back to me and asked what dresses i was interested in ordering .they told me to give them the i.d number's for all 3 dresses i wanted to get and said they would get right back to me and never did! Horrible customer service, so glad i didnt get dresses threw this company! They suck!
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Preferred solution: Apology

User's recommendation: Do not get dresses threw this buisness they are horrible!

Anonymous
map-marker Cardiff, Cardiff

My delivery has been sent back to the sender

we haven't gotten a full refund on my order and we haven't had a response from you and i really needed to recieve order but its too late now
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Brenda K Eyu

What to pay for my dress

I a a m trying to pay for my dress but I cant get thought to you and when I try to do it says dont do it
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Pros:
  • Just trying to pay for my order
Miguel B Ofn

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Verified Reviewer
| map-marker Van Horn, Texas

I need a return slip

I sent a dress back with the return label yall gave me but need to know how long it takes to get to yall and how long I get credit it for it
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Anonymous
map-marker Hensley, Arkansas

I was on the picture of the color l wanted, and didn’t realize I ordered the wrong color, when realizing I ordered the wrong color it was to late to correct the matter, I wanted the silver color thats

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Wrong color, need to exchange, how do I do that? Because I didnt realize I ordered the wrong color until it was to late to change, needed for wedding MAy 5.
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User's recommendation: Maybe, prices are good, just have to pay attention to what you are doing.

Maureen T Mpm

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Verified Reviewer

Return of dress. Too Small

Can't get through to customer service to return a dress that is too small. This dress costs too much not to return
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Preferred solution: Full refund

User's recommendation: Your company needs to be available to the public for customer service.

Amata W

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Verified Reviewer

Return

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I purchased one and tried on two . I need to return all 3 annd need a return lable. They made sure not to put one in
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Loss:
$300
Pros:
  • Nice clothes
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: They don’t send return labels

rae a Lqm

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Verified Reviewer

Customer service promised to credit my account for the try-on fee due to my complaint about the dresses they sent once they had been returned. Never credited my account.

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No refund for try-on fee as promised. Never read the details of my complaint and copy of their email promise to refund me $30 once the dresses were returned. Horrible customer service. Don't read complaints, just send a standard reply. No help at all. I would not recommend this company.
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Pros:
  • Dresses look nice in photos
Cons:
  • Unresponsive customer service

Preferred solution: Apology

User's recommendation: Don't order unless you are absolutely sure you won't need help from customer service

Anonymous
map-marker Niederglatt, Zurich

Refund

I have ordered a few months ago clothes worth 600 francs via twint. However, I have already paid but the order was on a wrong email address which does not even work. Now I can't even get in to view the order number. And the clothes still haven't arrived. I am not happy about this. You can keep the clothes I no longer need but I want my money back. I do not know what data you need but please help me it is a lot of money! Thanks a lot Regards Elisa
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Anonymous
map-marker Rockwood, Ontario

I requested for refund

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So I ordered petites, didnt receive , got regular size. Now requesting refund but no reply for my email. Also cant exchange as I have wedding in may. Time too short. On the website its hard to get options to order petite size
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