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2.3
Details
I ordered a mother of the bride dress which was too small. I tried to return the dress and you have to go through several "chats" with someone in order to get a refund. First of all, they wanted a photo of the item showing what was wrong with it. I sent a photo, but...
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1 comment
Anonymous
#1711202

Received the dress and it is not made properly. Pleats in midriff are all separated, not sewn together.

Color not like picture.

U cannot chat on a received item, I emailed them, told to enter code for a refund on TICKET PAGE. there is NO ticket page.

Review
#1496349 Review #1496349 is a subjective opinion of poster.
Service
Jjshouse Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$228
Preferred solution
Full refund

Dress arrival | JJsHouse review

2.7
Details
I am from Mendoza, Argentina. The dress I payed for never arrived. I am still waiting for answers.
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Review
#1496306 Review #1496306 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Pros
  • Clothing
  • Fact that they are available to consumers
  • Original designs
Cons
  • Never delivered the dress
Reason of review
Problem with delivery
Loss
$160
Preferred solution
Deliver product or service ordered
Tags
  • No Refundable
1.0
Details
The dress comes from China. I ordered a mother of the bride dress January 25th and received an email confirmation stating payment received. The size was confirmed January 27th for my daughter's March 15, 2019 wedding. I confirmed with the person taking my order that...
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1 comment
Anonymous
#1679991

I take it I won't be getti g my hat I expedited it

Review
#1496226 Review #1496226 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue
Loss
$189
Preferred solution
Resolved issue with my credit card company

Charged yet never received items | JJsHouse review

1.3
Details
I ordered 2 items and was charged. Several months passed and I contacted customer service who notified me that they will ship items within 2 weeks. Several weeks passed without arrival, I contacted them again and they told me item has been discontinued due to lack of raw materials! Why would a vender charge a customer when item was not shipped.
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Review
#1495061 Review #1495061 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue

Horrible Services | JJsHouse review

1.2
Details
Order number 0221843832 I have placed an order for my daughter's wedding, not only the dress did not get delivered but also, I cannot get any reply from the emails I sent canceling my order! I need this dress to be refunded as soon as possible, please! I do not want a discount or anything else from this company! Marcia Berg 713 9224473
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Review
#1494890 Review #1494890 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Cons
  • Service
  • I am extremelly unhappy with the jjhouse
Reason of review
Order#0221843832 Never received the dress I ordered, nor the refund!!!
Loss
$188
Preferred solution
Full refund
Tags
  • Mother Of The Bride

Shawl | JJsHouse review

1.0
Details
Never received it order, very pool customers service. No phone to contact a person to speak to in customer service. It take 22-24 days to receive the order, then another 10-14 days before the mail it out. Never order from JJ's house them again. To the public, I would tell you check reviews and watch who you place an order with.
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Review
#1494255 Review #1494255 is a subjective opinion of poster.
Service
Jjshouse Customer Care
Reason of review
Poor customer service

I want to make a return & they say to return to them with a picure of me in outfit?? NO one will give me an address to mail it back to???? | JJsHouse review

I have been e-mailing them for a week now & no one will give me address to mail return to. I feel they do this till you 7 days limit for return is up . I will never deal with them again!!!
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Review
#1493106 Review #1493106 is a subjective opinion of poster.
Service
Jjshouse Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$153
Preferred solution
Full refund
Crook Alert! Please Beware and do not shop at jjhouse.com! I ordered my daughter's prom dress from their websiite; which is masquerading as an American website, but actually ships from Japan! The order showed that I would receive my daughter's dress in 2-7 business...
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Review
#1492201 Review #1492201 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue
I purchased a dress for a wedding event. Ordered it way before the wedding date. But, I swear the dresses they show or have on the internet are nothing like what you receive. The dress I purchased looked similar to the picture but by no means was what any customer...
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Review
#1491626 Review #1491626 is a subjective opinion of poster.
Product
Jjshouse Evening Dress
Reason of review
Not as described/ advertised
Loss
$130
Preferred solution
I purchased years ago, no solution just want other consumers to know

Need my dress in time as promised | JJsHouse review

When will my dress arrive please . Order number 8058649827? Wedding is March end
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Review
#1490351 Review #1490351 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue