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1.7 Based on 128 reviews
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  • Customers like
    • Fast delivery 5
    • Original designs 3
    • Prices 3
  • Customers don't like
    • Refund policy 14
    • Return policy 11
    • Return policy and customer service 10
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Bought a shrug with the policy stated if you notify them within 7 days, they will email you the refund form and directions. I did, and no response from them. They offed a coupon but no refund. I sent 8 emails to the and I still did not get the refund form. Thre is no talk of my refund, only more chances to buy more stuff off of them. They should be banned from selling in America.I went to my bank to try to recoup my money for them not following... Read more

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Ordered a beautiful mother of the bride dress. Did custom measurements and measured 3x to make sure and even added 2 additional measurements to make sure it was a good fit. Gown was supposed to be tea length (mid calf) to cover a prosthetic leg. It's a *** mini-skirt. I sent pictures of how it fit. They sent random pics of someone "measuring a dress" same color as the one I ordered. They were "nice enough" to give me back 10%. Seriously? ... Read more

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  • From mobile
  • Sep 18
  • #920828

I ordered a mother of bride dress. I followed directions and ordered size according to chart. Dress arrived and doesn't fit. I again followed directions of responding within 7 business days. They never responded. There is no phone number to call? I am so angry that I have this dress that I can not wear and yet they have my money. How is this allowed?

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In August,I ordered a custom made dress for a wedding with expedited shipping. This company said that it was delivered to me on September 8, 2016. When I followed the Tracking trail which starts with a Chinese tracking number from QJT, it ends without clearing U.S. Customs,according to the U.S. Postal Service, which JJs claims to have delivered it. When I pressed the issue with JJs, they finally admitted it was never shipped and that they are... Read more

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I ordered a dress from this company about a year ago and it was fine. The color was a little off but i could live with it. Recently i ordered a veil for my wedding and it never arrived. I have not received a satisfactory answer from ups or jjhouse. My wedding is this weekend and i have to spend the next few days looking for a wedding veil. Dont be fooled by the low prices. Dont take a chance like i did. No one will help me, least of all refund... Read more

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  • From mobile
  • Sep 14
  • #918569

Scam Scam Scam!!!!!BEWARE!!!!dress was not what it appeared to be!!!! You cannot return! No way to return! I can literally feel my blood pressure rise!!! Just ate $200.00!!! Which by the way cannot afford!

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DO NOT ORDER FROM THESE SCAM ARTISTS!!! My mother ordered a dress from this terrible company. When her dress, which was not "custom made" as they claim, did not fit, they refused to take it back and offered 20% off another dress. Ummm, how about no, the dress they sent looked like it was sewed together by a 4 year old. This place is a joke! If you want a "Made in China" experience, this is the place to go. I wouldn't recommend them to my... Read more

Was this review helpful? 3 2
  • From mobile
  • Sep 05
  • #913445

Im a concerned friend for an elderly 80 mother of the groom, who recently ordered a dress. She paid almost $200. And did not fit. This company's return policy preys on everyone. They told her she could buy another, or get it altered at her expense. Refusing her a refund. CROOKS

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They are full of ***! They don't refund and suggested they either give you 30% off another dress or 20% off your current dress. It doesn't fit and they say every dress is made to order. Well, I didn't give them measurements and ordered a size 12 which I normally wear in dresses. I can't get the zipper close to getting all the way up! Yes, they suggested I take it to a tailor here. What good is that going to do. There is no reason they... Read more

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I bought dress from their website and said dress can be returned within 14 days of receiving dress. Got it 8 days after ordering tried it on didn't fit. Immediately contacted them for return label. They are refusing to give me refund. Their customer service responded quickly but REFUSED to give me return label or a refund just % off. I do not want the dress because size doesn't fit, and was originally going to order another size but because... Read more

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