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1.7 Based on 137 reviews
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  • Customers like
    • Fast delivery 5
    • Original designs 3
    • Prices 3
  • Customers don't like
    • Refund policy 14
    • Return policy 11
    • Return policy and customer service 11
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  • From mobile
  • 23 hours ago
  • #943389
Jjshouse Footwear and Clothing complaint 170190
1 of 2

I bought a dress in here I'm pissed off because expensive and the dress very poor qualities made china look good in photo but in real is *** and the dress damage and running down..don't buy this site they deceive.i send email to return but no respond I can't refund my money back..

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  • From mobile
  • Oct 18
  • #938858

Ongoing issues, no delivery, no contact card, no refund, still arguing with them, service diar !!!!!!!

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My wedding cake topper arrived broken. I called to have it replaced. After several back and forth messages they would not rrplace it, credited my account the price of the topper and said re order it. Shipping was as much as the topper itself so if i re order and pay shipping again i will have more than three times the price of the item itself.

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  • From mobile
  • Oct 14
  • #936927

Dress didnt fit, too small. No exchanges or refund. Return policy is so unreasonable and difficult and the worst to deal with. I have a $150 dress I cant wear. My sister bought a dress at the same time. Same thing happened. Now we are $300 in the hole. Horrible!! Never again. Should be against the law.

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Do NOT purchase a dress from JJ's. The dress came, It gapped in the back and was not complimentary to me at all. I wrote and told them I would like a ticket to return the dress for a refund. They told me to take it to a tailor to get it altered and that they would they would give me a 20% of coupon on the dress. I do NOT want to keep the dress. I told them in many emails. They keep responding with the same response. I want my money back and the... Read more

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I bought a bridesmaid's dress here. I hated it, but the bride liked it. Unfortunately, the wedding was called off after I ordered it. When I received the box from them, I didn't open it. It is still in the box. But JJ's won't let me return it. There is nothing wrong with the dress that I am aware of. My advice is to use a regular, trustworthy store such as Macy's, Dillard's, Nordstrom -- some place like that to buy your dresses. They will... Read more

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No return policy despite their site saying so. They sent a dress that was way too small in hips and GIGANTIC in bust. Horrible. And no refund. Said it was "made to order." No one asked my measurements - just provided a size chart like all other clothing websites. Totally disgusted and out $149. I complied with all the requirements for a return listed on their site and no refund. These people are in China and that is not obvious when you... Read more

Was this review helpful? 0 1

I purchased a bridesmaid dress from JJ's House for an upcoming wedding. I didn't have the opportunity to get measurements so i ordered the dress in my size. I did receive the dress quickly and it was good quality. Unfortunately the dress did not fit and i contacted customer service to request an exchange. I was informed that they make dresses to order and they did not have another size for me to exchange it for. A few days later i sent photos of... Read more

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The dress was truly beautiful and I never imagined owning anything like it. However, it was one size too small and JJ's House refused to exchange it or refund my money. I am not a tailor so it is likely that my measurements were not exactly right. But to expect a the fit to be right the first time every time for something that comes by mail (i.e., without the opportunity to try it on) is, to my mind, unreasonable. Unless you are truly... Read more

Was this review helpful? 0 1

I ordered a dress which was too small but beautifully made, I would advise ordering at least 2 sizes bigger, I contacted JJ's house, and I have received a full refund, I just sent them a very pleasant email and they responded quickly I sent the package to the address they provide it was a uk address and not far from me , I sent it recorded delivery when I knew the package had reached them I contacted JJ's house, they need proof of delivery... Read more

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