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We purchased three dresses all girls size 12. One fit and two did not and the sizing was way off on them. I paid 40 dollars for shipping. JJS House wanted photos of my child in the dresses (weird) to show them. They then denied my claim, kept my money and my shipping...
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2.0
I didn't like
  • Cant return the goods
  • Return policy and lack of communication
#1100114
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I tried to return two homecoming dresses within two weeks of receiving them and they would not give me a return authorization. The dresses did not fit my daughter and would not zip up. This is unacceptable in today's retail environment. The packaging when received did...
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1.8
I didn't like
  • Return policy
#1099654
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Jjshouse - Horrible customer service and product.  A scam on the U.S.
Received item that was not what was advertised. Tried to return it. They acted like they could not speak English (fake). Did not follow their own exchange policy. When I filed dispute, they ALL of a sudden CAN speak ENGLISH!!!!!!!!! and they send in a document made up...
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1.0
I didn't like
  • Bad tailoring
  • Run around about returns
  • Item not as advertised
#1098755
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Jjshouse - Low quality. Bad customer service.

Jjshouse
#1096162
1.4
Details
A prom dress purchased through jjshouse arrived damaged. The seams loose and opening throughout the dress and it was unhemmed. It is impossible to reach the company by phone. After several emails and live chat exchanged, they would not allow me to return the dress for a refund. Simply put, it is not a reputable company. I wish I could give them a zero star review.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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Website
Jjshouse - Bridesmaids Dresses maid wrong
Jjshouse - Bridesmaids Dresses maid wrong
Jjshouse - Bridesmaids Dresses maid wrong
1/3

Jjshouse - Bridesmaids Dresses maid wrong

Jjshouse
#1090533
1.2
Details
I ordered 3 junior bridemaid dresses for my wedding. Only 1 of the 3 looked like the picture. When I emailed them, they said it was made the way it was suppose to be and offered me 15% off my next purchase.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Jjshouse - Poor craftsmanship.

Jjshouse
#1089308
1.1
Details
I ordered something from them it was a wrap and one sleeve was longer than the other. And the top of the sleeve was sewn on incorrectly. I have emailed two times for a return which they say they will respond within 24 hours. I've heard nothing. There is no customer service don't buy from them. A $40 mistake for me. It could be much worse for you.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty

Jjshouse - Displeased with the dress

Jjshouse
#1085811
The dress I ordered does not appear as the image presented.
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Ordered wedding address. Got it with a additional tax bill of £23 which they never made me aware of before hand. Got dress tht looked like a 10 year old tailored it. Went to a local tailor which cost a further £20. Contacted this fake lic online live chat was told i...
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1.0
#1098425
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I got a call from Tokyo telling me I had to send measures for my order. person not here whom I ordered for. So I cancelled my order but they already charged my card. Now I just want my card to be credited back since I didn't get an order because I cancelled. Please...
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maryanne.cochran1_32
maryanne.cochran1_32

If you paid by check or debit card, you are out of luck. They will give you the run around and act like they can't speak English and will not let you have your money back. T...

#1097857
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I feel like a fool. I purchase a dress for a special event. When the dress arrived I knew when I pulled it the bag that it was not the quality material I the review one line read. Honestly the dress was horrible, & it did not zip all the way up. I went back on line to...
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#1097482
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Jjshouse - Refund
I purchased a pair of shoes and got them last week and I have trying to find out to return them since. I can't wear them. How can I return them. I have the box and label but I'm afraid you won't refund my $26.98 for them the order number is9055283283 and I bought them...
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maryanne.cochran1_32
maryanne.cochran1_32

You can forget getting your money back because if want to return a product that is shipped to you that is not their fault i.e. wrong item then you have to pay for the shipping...

#1097405
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I ordered a dress that was twice my usual size (I'm an 8) and I ordered a 16 because bridesmaids dresses tend to run really small. I got the dress and it didn't fit at all. They asked me to send a picture of me not fitting in the dress and then refused to give me a...
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maryanne.cochran1_32
maryanne.cochran1_32

You are right about bad customer service. they are out to benefit themselves. Carefully read their return policy. They basically do not take anything back unless they made ...

1.0
I didn't like
  • Customer service
  • Custom sizing not custom
#1097190
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Jjshouse - Deceiving Return Policy / Horrible service
Buyer Beware! JJs return policy is very deceiving. I purchased two dresses (this one and another) knowing that I would return one. According to their return policy, I was under the impression that we just needed to notify them within 7 days of any returns. The dresses...
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Anonymous
Anonymous

What do you expect from a company in Hong Kong. It rates up there with scam companies like Dresslily.

1.0
I didn't like
  • Return policy is very deceiving
#1093483
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Contact Jjshouse

Headquarters Address:
ReadMob Technologies (HK) Limited
9B, Amtel Building 148 Des Voeux Road
Hong Kong, Hong Kong
Hong Kong
Phone:
+8 528 199 0571
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My dress is horrible!! DIRTY, HOLES, MISSING BEADS, DISCOLORATION, MISSING MATERIALS AND THET TOLD ME SO WHAT THAT'S NORMAL GO TO CLEANERS!!! This IS NOT WHAT I ORDERED AND THAT REFUSED TO REFUND ME. MY WEDDING IS LESS THAN A MONTH AND THE CLEANERS GAVE ME A$400 QUOTE...
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Anonymous
Geri

How do you return something when you can't get hold of someone. It is a scam and to think I went thru Amazon to get them or I wouldn't have done it

Anonymous
Smitty

Please stop screaming with the all capital letter format. It hurts my eyes.What you received is most likely an item which was worn by someone for that one special day and then...

1.0
#1092569
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