JJsHouse Complaints and Reviews

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JJsHouse
Main address: 9B, Amtel Building Central Hong Kong, China
00852-8170-1269, , service@jjshouse.com
  • 88+9 mobile complaints
  • $12.1K claimed losses
  • $124 average
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  • Aug 31
  • Footwear and Clothing
  • Manhattan, New York
  • Dress
  • 24
JJsHouse - Review about Dress from Manhattan, New York
1 of 2

The right side is higher than the left side & very bulky under the cup &it needs to be shortened ? Read more

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  • From mobile
  • JJsHouse
  • Aug 29
  • by anonymous
  • #527595

Wrong color, 3 sizes to small , and a hole in dress by my zipper. Ordered IVORY and got WHITE!!! Add comment

  • Aug 29
  • Footwear and Clothing
  • Salinas, California
  • Wrong Dress
  • 45

I TRIED TO CONTACT JJS HOUSE TO RETURN MY DRESS AND PHONE NUMBER WAS A FRAUD . ALL THE STEPS THEY GAVE U TO RETURN, WAS IMPOSSIBLE. NO CUSTOMER SERVICE IS AVAILABLE AS STATED IN THEIR WEBSITE. THEY ASK FOR PICS. AND PHOTOS TOO. TOTAL SCAM........ LOST 200 DOLLARS.... BEWARE...THIS WAS MY WEDDING DRESS. ORDERED IT ON 8-24 . THE SIZING IS RIDICULOUS. PHONE NUMBER DOES NOT EXIST.THE WEBSITE DIRECTS... Read more

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  • Aug 28
  • Footwear and Clothing
  • Preston, England
  • Dress
  • 95

Ordered a cocktail dress per their exact measurements on their website. Dress arrived but there was no way it would zip up (gap of about 6 inches) and I'm not a porker!!!!!!!! Complained and received lots of emails saying someone had worked day and night on my dress. Whilst the dress itself was lovely, it just wasn't fit for purpose. Eventually got 40% of the dress price back but spent more... Read more

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  • Aug 25
  • Weddings
  • Nashville, Tennessee
  • Bridesmaid Dresses
  • 207

I ordered 2 bridesmaid dresses paid extra for alterations. They say your dresses will arrive in JJsHouse box. Well UPS delivered package from a company that I never heard of and said I had to pay an additional $54 charge. I declined package because I was expecting delivery from JJ's House. I contacted JJ's and was told it was my dresses and I contacted UPS but it was too late. I contacted JJ's... Read more

Was this review helpful? 4 2

  • Aug 24
  • Online Shopping
  • Wrong Size Dress
  • 75

They sent me the wrong size dress, I bought it for my mom (size 12) and they sent a dress that fits me like a glove (size 6). When I contacted them--they said they stated that they do not do refunds and can only refund 15%. Additionally, they mentioned that they do everything "custom made" and "to order". This dress was made in some warehouse and the stitches are all out and my child can make a... Read more

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  • Aug 24
  • Footwear and Clothing
  • Dress Quality
  • 79

If I could give it 0 stars I would. Disgusting dress, different then the one on the website and they won't let me return it. They claim there may be differences in the dress due to many different dressmakers. They should send what was ordered. This company is a scam! They also claim they can't refund me because dressmaker slaved for days to make this dress for me- funny considering it was shipped... Read more

Was this review helpful? 0 1

  • Aug 23
  • Online Shopping
  • Formal Dress
  • 51

I ordered a dress at a total cost of 229 and was assessed a 16% tariff. I was billed $43 from UPS.. This is no deal.. If they were an honest company they would register and pay the taxes at a much lower rate but they only want to deceive. Don't be fooled. At no time during the order do they say anything about not being in the United States or the possibility of additional charges or tariffs. I... Read more

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  • From mobile
  • JJsHouse
  • Aug 23
  • by anonymous
  • #525105

I orderd a dress and would like to exange it for 1 size bigger. But cant find any return info. Or phone number. And they say no Returns with out the permission from the company. But there is no way to get it. Also there are some threads hanging of the Rhinstones, which could make them fall off. Im very upset with this Company Add comment

  • Aug 22
  • Footwear and Clothing
  • Dress
  • 40

The dress I received looked nothing like the dress on the website and was absolutely awful. When I contacted them regarding returning the dress they said that they do not do refunds and that due to having many dress makers there may be differences in the dress I received but they will not refund me if I don't like the dress they sent. Beware - THEY WILL NOT LET YOU RETURN THE DRESS - take this... Read more

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