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  • Customers like
    • Prices3
    • Fast delivery3
    • Original designs2
  • Customers don't like
    • Refund policy13
    • Return policy9
    • Hidden fees8

  • 9 hours ago
  • Footwear and Clothing
  • Liverpool, New York
  • 10

I will never order again. First and last time. Dress woman's not what I expected. Extremely heavy material. Sizes are smaller than what they say are US sizes. They say return policy but forget it.. They do not take back anything.. You are ordering at your own risk.. If dress does not fit right, too bad.. They ask how they can improve customer service well taking back an item when it is not... Read more

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  • 1 day ago
  • Footwear and Clothing
  • Summerfield, Florida
  • Dress Return Refusal
  • 42
  • REVIEW RATING 3/5

I ordered a gown for my daughter's wedding. When I received the gown, the color I ordered, silver, was color-less. I asked for an exchange for another color and they said they would give me 50% of my money back, I can keep the dress that is color-less (even though I would never wear it) and then I could purchase another color. Seriously? An even exchange was not even considered? I fought and... Read more

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  • From mobile
  • Jjshouse
  • Aug 26
  • by anonymous
  • #689655

I want to return the dress because It didn't fit me I'm trying to get the number for customer service and there's no number I need somebody to give me a call back so they can tell me what are the steps to do a return and get my money back. Add comment

  • Aug 22
  • Footwear and Clothing
  • Holbrook, New York
  • Dress
  • 164
  • REVIEW RATING 4/5

I ORDER MANY MANY CLOTHING ONLINE, NEVER HAD A PROBLEM WITH A RETURN UNTIL NOW. I ordered my normal size, the dress came on time however the zipper was so far back placed on the side with NO top hook so I could not zip it alone, had to wait for someone to return home and still could not zip it up. The top of dress was too small and the bottom too big. Also, this was a summer strapless dress... Read more

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  • Aug 22
  • Footwear and Clothing
  • Charlotte, North Carolina
  • Dress
  • 151
  • REVIEW RATING 4/5

I had an "experience" with jjshouse. I will never order from them ever again, and I hope you heed my warning. I bought a $200 dress in their burgandy color and it came to me in this awful purple color. On their website it is depicted as a deep, blood red color. When I requested an exchange, they told me that the color settings on my screen were off. However, I veiwed the product on 4 different... Read more

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  • Aug 20
  • Weddings
  • Carmel, New York
  • Shoes Sent Wrong Size
  • 113
  • REVIEW RATING 4/5

what I mistake I've made!!! I ordered a pair of satin pumps that are way too small. I want to return them asap and get a refund. When I ordered them I had a question about sizes (they are not in U.S.A. sizes so I went on "chate". After teling the clerk I wore a size 8 1/2 shoe she told me to order #37 which I did. They were delivered yesterday and I am not only in shock I am very very... Read more

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  • From mobile
  • Jjshouse
  • Aug 20
  • by anonymous
  • #686168

I ordered my wedding dress from JJ's last year. It arrived in plenty of time and only small alterations were needed. Great price, beautiful gown! !!!! Add comment

  • Aug 19
  • Online Shopping
  • Murfreesboro, Tennessee
  • Mother Of The Groom
  • 117
  • REVIEW RATING 4/5

I ordered a dress for my son's wedding. The dress came within 2 weeks from ordering. No special sizing, just a regular size. The dress is NOT the same dress from the website. The color is horrible. It is a two tone dress. The dress I ordered is not two tone. It is solid silver. The dress I received is mint green and a pink grey. I have tried numerous times to get a "return form" with no luck. I... Read more

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  • Aug 17
  • Footwear and Clothing
  • Dress For A Wedding
  • 162
  • REVIEW RATING 4/5

I ordered a nice looking wedding gown from JJ's House and I am pretty sure I gave the correct measurement since I asked a professional tailor to measure my body. Unfortunately, the wedding gown did not fit me, and it looked so ugly in the actual. In the picture it looks very nice, but I was very disappointed as soon as I open the box. I will not order from this store again. This is a very... Read more

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  • Aug 12
  • Footwear and Clothing
  • Oakland, California
  • Dress
  • 221
  • REVIEW RATING 4/5

I ordered 4 dresses that looked nice in the pictures. Paid extra shipping for expedited delivery ($40). I was then charge ($69) just to have UPS actually deliver it. JJHouse then told me there are extra customs charges for US buyers... over $100 in shipping! I should not have accepted the package but the wedding was the next day! Dresses were not made to size and the quality so poor that even... Read more

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