JJsHouse Complaints and Reviews

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Main address: 9B, Amtel Building Central Hong Kong, China
00852-8170-1269, , service@jjshouse.com
  • 85+8 mobile complaints
  • $11.8K claimed losses
  • $126 average
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  • 2 days ago
  • Footwear and Clothing
  • Nashville, Tennessee
  • 76

I ordered 2 bridesmaid dresses paid extra for alterations. They say your dresses will arrive in JJsHouse box. Well UPS delivered package from a company that I never heard of and said I had to pay an additional $54 charge. I declined package because I was expecting delivery from JJ's House. I contacted JJ's and was told it was my dresses and I contacted UPS but it was too late. I contacted JJ's... Read more

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  • 2 days ago
  • Online Shopping
  • Wrong Size Dress
  • 37

They sent me the wrong size dress, I bought it for my mom (size 12) and they sent a dress that fits me like a glove (size 6). When I contacted them--they said they stated that they do not do refunds and can only refund 15%. Additionally, they mentioned that they do everything "custom made" and "to order". This dress was made in some warehouse and the stitches are all out and my child can make a... Read more

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  • Aug 24
  • Footwear and Clothing
  • Dress Quality
  • 45

If I could give it 0 stars I would. Disgusting dress, different then the one on the website and they won't let me return it. They claim there may be differences in the dress due to many different dressmakers. They should send what was ordered. This company is a scam! They also claim they can't refund me because dressmaker slaved for days to make this dress for me- funny considering it was shipped... Read more

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  • Aug 23
  • Online Shopping
  • Formal Dress
  • 23

I ordered a dress at a total cost of 229 and was assessed a 16% tariff. I was billed $43 from UPS.. This is no deal.. If they were an honest company they would register and pay the taxes at a much lower rate but they only want to deceive. Don't be fooled. At no time during the order do they say anything about not being in the United States or the possibility of additional charges or tariffs. I... Read more

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  • From mobile
  • JJsHouse
  • Aug 23
  • by anonymous
  • #525105

I orderd a dress and would like to exange it for 1 size bigger. But cant find any return info. Or phone number. And they say no Returns with out the permission from the company. But there is no way to get it. Also there are some threads hanging of the Rhinstones, which could make them fall off. Im very upset with this Company Add comment

  • Aug 22
  • Footwear and Clothing
  • Dress
  • 25

The dress I received looked nothing like the dress on the website and was absolutely awful. When I contacted them regarding returning the dress they said that they do not do refunds and that due to having many dress makers there may be differences in the dress I received but they will not refund me if I don't like the dress they sent. Beware - THEY WILL NOT LET YOU RETURN THE DRESS - take this... Read more

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  • Aug 21
  • Footwear and Clothing
  • Woking, England
  • Positive Experience
  • 26

I have received my dress and completely love it. The workmanship is amazing. Yes, it needs a tidy up and I do need a dress maker to work on it but that is expected from any wedding dress! I have a short body and long legs so ordered taller than me so I can have the skirt raised. I suggest people use some thought before ordering any dress on line. You will never be able to get the size perfect... Read more

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  • Aug 20
  • Footwear and Clothing
  • Dress Size
  • 1
  • 64

I have placed an order with this company and i got a dress that was not my size when i tried on my daughter said that i look like a potato bag plus the dress had a bad cut from the button like if a kindergarten had cut it out i had tried to returned it by contact them by phone and they don't even have one at all they only have an email so i email them with this issues and they reponded with not... Read more

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  • Aug 11
  • Footwear and Clothing
  • Dress Refund
  • 4
  • 257

Bought a dress for my daughter that looked like it was made by a high school sewing class. Contacted them to return it, as per the return policy within 7 days. They tried to make all kinds of DEALS with me, even exchange, 20% , 40% off another item. I told them I just want a refund!!! Finally, they agree, but shipping will cost me $85.00!!! This is a bogus company, no contact phone number, and... Read more

Was this review helpful? 5 1

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  • Aug 09
  • Footwear and Clothing
  • Dance Shoes
  • 202
JJsHouse - about three sizes too big
1 of 3

I would give it zero stars if I could. Please don't do as I did and hope for a positive experience when there are so many negative reviews. I ordered a pair of dance shoes through the website. First off, the mobile/smartphone version of the website does not specify that the shipping time is not the total time to receive the package. So I paid extra for expedited shipping expecting to get the item... Read more

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