JJsHouse Complaints and Reviews

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JJsHouse
Main address: 9B, Amtel Building Central Hong Kong, China
00852-8170-1269, , service@jjshouse.com
  • 92+10 mobile complaints
  • $12.8K claimed losses
  • $125 average
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  • 2 days ago
  • Footwear and Clothing
  • Dresses Made To Order
  • 146

Well those you who think you want JJ's House to make a dress for you...THINK again. They say it is "Made to order", NOT! If your measurements are some what not what they THINK they should be you will go through *** trying to get your dress made! ***I have 18" shoulders, my measurements for my arm pit around the shoulder are also bigger..I also have a small bust... Well they kept asking me to... Read more

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  • Sep 13
  • Online Shopping
  • Boston, Massachusetts
  • Additional Delivery Charge
  • 1
  • 1
  • 313

I wanted a beautiful dress for my Mother at the time she passes suffering from Alzheimer's for the last 15 years. I ordered a sky blue, high collar lace gown. It arrived smashed into a square carton type box. It was a mess when I pulled it out, and inside out. Not sure if it was purposely sent that way, or rifled through by customs. It was in an open plastic bag. These gowns are made and... Read more

Was this review helpful? 0 1

     

  • Sep 11
  • Footwear and Clothing
  • Product Return Policy
  • 1
  • 1
  • 141

Dress Not As Expected; Return/Refund Nightmare! Initial request for return authorization sent to JJ's House on 07/23/2014 (i.e., day after receipt of merchandise). Here a dialog of what happened... Sent to JJ's House on July 25, 2014: "Requested RETURN AUTHORIZATION (i.e., Product Return) 3 days ago and I yet to receive the authorization. Why is it taking so long." Sent to JJ's House on July 26,... Read more

Was this review helpful? 1 1
  • From mobile
  • JJsHouse
  • Sep 08
  • by anonymous
  • #531287

Careful ladies. I ordered a dress in the color "grape" and when it arrived, it was more a rose wine color which is the same as the bridesmaids. I am the mother of the groom so I cannot wear this dress. JJS House won't take back this off-the-rack sized dress and won't even respond to my second email. They told me to give it to a friend. I'm now out $200.. Wouldn't you expect "grape" to be purple. Add comment

     

  • Aug 31
  • Footwear and Clothing
  • Manhattan, New York
  • Dress
  • 358
JJsHouse - Review about Dress from Manhattan, New York
1 of 2

The right side is higher than the left side & very bulky under the cup &it needs to be shortened ? Read more

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  • From mobile
  • JJsHouse
  • Aug 29
  • by anonymous
  • #527595

Wrong color, 3 sizes to small , and a hole in dress by my zipper. Ordered IVORY and got WHITE!!! Add comment

     

  • Aug 29
  • Footwear and Clothing
  • Salinas, California
  • Wrong Dress
  • 193

I TRIED TO CONTACT JJS HOUSE TO RETURN MY DRESS AND PHONE NUMBER WAS A FRAUD . ALL THE STEPS THEY GAVE U TO RETURN, WAS IMPOSSIBLE. NO CUSTOMER SERVICE IS AVAILABLE AS STATED IN THEIR WEBSITE. THEY ASK FOR PICS. AND PHOTOS TOO. TOTAL SCAM........ LOST 200 DOLLARS.... BEWARE...THIS WAS MY WEDDING DRESS. ORDERED IT ON 8-24 . THE SIZING IS RIDICULOUS. PHONE NUMBER DOES NOT EXIST.THE WEBSITE DIRECTS... Read more

Was this review helpful? 4 0

     

  • Aug 28
  • Footwear and Clothing
  • Preston, England
  • Dress
  • 233

Ordered a cocktail dress per their exact measurements on their website. Dress arrived but there was no way it would zip up (gap of about 6 inches) and I'm not a porker!!!!!!!! Complained and received lots of emails saying someone had worked day and night on my dress. Whilst the dress itself was lovely, it just wasn't fit for purpose. Eventually got 40% of the dress price back but spent more... Read more

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  • Aug 25
  • Weddings
  • Nashville, Tennessee
  • Bridesmaid Dresses
  • 404

I ordered 2 bridesmaid dresses paid extra for alterations. They say your dresses will arrive in JJsHouse box. Well UPS delivered package from a company that I never heard of and said I had to pay an additional $54 charge. I declined package because I was expecting delivery from JJ's House. I contacted JJ's and was told it was my dresses and I contacted UPS but it was too late. I contacted JJ's... Read more

Was this review helpful? 4 2

     

  • Aug 24
  • Online Shopping
  • Wrong Size Dress
  • 160

They sent me the wrong size dress, I bought it for my mom (size 12) and they sent a dress that fits me like a glove (size 6). When I contacted them--they said they stated that they do not do refunds and can only refund 15%. Additionally, they mentioned that they do everything "custom made" and "to order". This dress was made in some warehouse and the stitches are all out and my child can make a... Read more

Was this review helpful? 3 0
 
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