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1.7 Based on 120 reviews
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  • Customers like
    • Fast delivery 5
    • Original designs 3
    • Prices 3
  • Customers don't like
    • Refund policy 14
    • Return policy 10
    • Return policy and customer service 10

BEWARE!!!!!! DO NOT order from them! They will not refund you your money! I order this dress its a cute dress in the picture and I ask one of their reps to help me with sizes. I ordered a size 8 and they sent me a size 12. I contacted them on live chat and they told me they will work out a solution for me. They emailed me back saying they can give me 20% off on my next dress. Are you kidding me? We needed this dress for an event in a week and... Read more

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  • From mobile
  • 1 day ago
  • #907445

They refuse to give you a refund when your purchase doesn't fit. They try to say all dresses are custom made to your specific size, when u are not measured by one of their tailors and you order from their size chart. They expect you to take pictures of you in or dress and upload it to their website. I highly recommend NOT purchasing from JJ House.

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OMG. I wish I had read these reviews before I ordered this dress. I ordered a dress from this company and I know for a fact they did not make this dress. I ordered one week and it came the next week. It looks nothing like the picture. According to the website it's supposed to be chiffon. This is not chiffon material. Chiffon is soft and pretty. This material doesn't feel nothing like what it should be. It feels soooooo cheap. I ordered... Read more

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Awful material!!!! doesn't fit at all!!! even when I did it custom made!!!!! Their return policy does not exist!!! they offered me a 10 % discount ON MY NEXT ORDER!!! JAJAJAJAJA!!! as if I would buy anything else from them!!!! They give you 7 days to try your dress but it takes forever to contact them because of the time zone!! so by the time all the mails come and go 10 days went by....I wrote them and they told me to rest assure the material... Read more

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DONT I REPEAT DONT EVER BUY FROM THIS COMPANY... They return policy is a joke... I bought a dress for my sister's wedding and the dress fits horribly. Even with 3 in heels on the dress was entirely to long in which I sent pictures to JJ house showing my concern... I even took the dress to 2 local seamstress to try to get the dress altered in which I was told that altering the dress will change the style of the dress and spoil the dress. JJ... Read more

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I am definitely not happy with this company after ordering 5 bridesmaid dresses and my flower girl dress one of the bridesmaid dresses was 7 inches to small and after 3 days of trying to make contact to resolve this issue it is costing me 100.00 to makeshift this dress it will not look like the other bridesmaid dresses and also it was under 100.00 dollars to start. My wedding is is 9 days what I am I going to do . Customers service is so... Read more

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I bought two dresses from JJ's House. The dresses looked horrible on me! I asked to return them for credit or partial credit. The company has basically a no return policy. They would not accept a return or credit me with anything. They claim the dresses are custom made, well they are not! And regardless if they were custom made or not, sometimes the most beautiful dress just does not look good on everyone. Based on my experience, ladies buy... Read more

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Poor customer service! I was online with "Helen" for over an hour because a 5% off coupon code wouldn't work. After I was about to give up on my order "Helen" said that she would take care of the 5% on my order and that I would get an email after putting my order in without the coupon code. Well low and behold they said nope! You can't apply a coupon code after the order has been placed. Never did I see, read, or hear of a "no return" policy.... Read more

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i ordered a flower girl dress and i ordered the wrong size by mistake and they will not do an exchange! i want the same dress just smaller size and i would have incurred all shipping charges but yet they still would not return the dress. do not ever shop on this site! the products are nice and I guess sizing would be good but not everyone understands how to measure. if there is nothing wrong with the dress and tags are still on it all they will... Read more

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I got this dress for a reunion. It came all wrinkled and the quality for the dress is less than acceptable, however because it is not damaged I can't return it. You also have to send a picture to customer service. This is the most unacceptable experience I have ever had. Oh dear and now I can't even send a complaint unless I have 100+ words. DO NOT use this company. As far as I'm concerned it is a scam and should not be allowed. There are... Read more

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