JJsHouse Complaints and Reviews

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Main address: 9B, Amtel Building Central Hong Kong, China
00852-8170-1269, , service@jjshouse.com
  • 105+12 mobile complaints
  • $14.7K claimed losses
  • $126 average
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  • 2 days ago
  • Footwear and Clothing
  • Delivery Charge
  • 101

I ordered two corsets as a tester before I ordered a ball gown. Cost came to about £30 UK with a £17uk delivery charge. Appalled to be hit with £17uk in tax/vat payable to dhl before delivery; over 50% of cost of items ordered. Corsets don't fit and one has buttons obviously higher than the hooks and will not do up. Sizings are way out. Better off buying from a known and reputable company with a... Read more

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  • Oct 25
  • Weddings
  • Chicago, Illinois
  • Additional Delivery Charge
  • 194

I was to receive my dress yesterday after being reassured by email, I would by the 25th. Of course AGAIN I was charged an additional $37 for the package itself to be paid in a cashiers check to the UPS driver. My fiance was unaware of such COD so the package was taken back & they will return on Monday. All these extra charges are NOT mentioned at all when ordering, not to mention the addition... Read more

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  • From mobile
  • JJsHouse
  • Oct 22
  • by anonymous
  • #549224

My order number is 8183391383 cake toper I want to change the date to 24/01/2015 . Thank you so much! Agmea Smith Add comment


  • Oct 17
  • Footwear and Clothing
  • Newark, New Jersey
  • Cocktail Dress
  • 1
  • 1
  • 670

I purchased a A-Line Princess V neck cocktail dress. I received the dress which was not custom made. I ordered a size larger to make sure the top part would fit properly. When I received the dress I was excited and tried it on immediately. The dress fit in the waist but did not fit up top. I looked for the customer service number to start the return process. There is no customer service number!!... Read more

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  • Oct 15
  • Footwear and Clothing
  • Return Fee
  • 258

I wish I could read those reviews before ordering !! I kept my first order so I guess thats why there was no extra "TAX and Duty" charge . After explaining that in the second order the two dresses were a poor quality and did not fit me well. One was big and the other one small but the measurements were supposed to be the same. They kept giving me a bunch of *** like WE SPENT TIME SEWING YOUR... Read more

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  • Oct 14
  • Footwear and Clothing
  • Dress Refund
  • 305

DO NOT ORDER a dress from this company. They trick you with there return policy. I ordered a dress that was not custom made and it did not fit and was too long. I asked for a refund the day I received it and sent the picture and everything they asked and was told NO refund. They said their policy states that theres no returns unless it was sent in the wrong color or there was a defect. That was... Read more

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  • Oct 09
  • Footwear and Clothing
  • Dress Quality
  • 442

I bought three dresses after looking at them on their web site,paid £36.50 shipping charges on top of £230 for the dresses.On arrival was hit with £80 delivery-import duty payment,was not allowed to check contents until this payment was handed over.On checking the dresses none of them fitted despite being a standard size 14. In order for them to fit all would have to be altered at some... Read more

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  • Oct 07
  • Footwear and Clothing
  • Delaware, Ohio
  • Wrong Dress Delivery
  • 1
  • 1
  • 353

I ordered a beautiful dress ( or what I thought was beautiful from the website) In burgundy and I ordered it a size bigger just in case because I am a bustier girl. The dress arrives and it is hooker red, cheaply made. The arm holes are too small, and even the size I got was too small it will not zip up over my bust. I contacted the company and they told me to get it altered, or they would... Read more

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  • Oct 07
  • Footwear and Clothing
  • New York, New York
  • Product Return Policy
  • 133

Their products are small, cut small, material stiff, uncomfortable and when you start the process of returning they give you some *** they can not take the product back. They write back and forth everday with a differnt deal of what they are prepared to do, 20% for you to go to a taylor, 40% and you send the dress back then they will send you another 30%. All kinds of deals everyday other than... Read more

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  • Oct 05
  • Footwear and Clothing
  • Deceitful Return Policy
  • 239

***WARNING - DO NOT PURCHASE FROM JJSHOUSE.COM**** I only wish I had read the reviews on this site as well as the reviews on various other sites like this before I had purchased from JJSsHouse.com. They are anything but customer service oriented and hide behind a vague and deceitful return policy. The dress purchased for my daughter was not the proper size, though they say it was a standard size... Read more

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