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  • Customers like
    • Fast delivery 4
    • Original designs 3
    • Prices 3
  • Customers don't like
    • Refund policy 13
    • Return policy 9
    • Hidden fees 8

Had ordered fabric samples before ordering the dress. The samples represented different fabric types and the selected color would look like in each fabric. However, the dress ordered came in two completely different colors. The top of the dress and the bottom of the dress were not made in the same fabric and the colors were totally different and did not match or compliment at all. The dress is... Read more

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  • From mobile
  • Jjshouse
  • Jan 22
  • #775450

This company is the worst ,to make a long story short ,I send a picture of me as they requested wearing the dress ,it was to small I ask for an exchange ,the wicked people refuse Add comment

I urge to not buy from this disreputable company. The dress I purchased was totally misrepresented. Though not a custom size they refused to accept a return/refund though submitted in their short window of opportunity to do so. After 20 exchanged emails and a week plus time, they offered me a 40 percent refund. But now, a month later, that never happened. This is a scam operation. Do yourself a... Read more

Was this review helpful? 0 1
  • From mobile
  • Jjshouse
  • Jan 20
  • #774648

Its no local or 800 number to call to verify if it legit Add comment

Jjshouse - JJ'sHouse — a very positive experience!
1 of 5

After reading some horror stories and terrible reviews online, I was still brave enough to try ordering a wedding gown from JJshouse. I was not disappointed. I see a lot of disappointed people filing complaints, but how come you never see any good reviews. I know that this site is specifically for complaints, but that skews things a bit when all you get to hear about is the awful experiences. I... Read more

Was this review helpful? 0 1

Very disappointed with this company. They will not give a refund. I want to return this dress for full refund as one can do with any other order from companies on. I have communicated with someone at this company several times. They are rude and keep offering answers to the problem that I do not want. I just want to be able to return this dress and get all my money back and forget that I... Read more

Was this review helpful? 1 1

Ripped off in California!!! Don't do business with this company!! The sizes are not accurate and they won't refund my 197.00. This company is a joke. I wished I would have read the reviews before I ordered a dress. So pissed off. I emailed them within the first 10minutes of receiving my dress. They required a picture of me in the dress to show it didn't fit!! Really who does this!!! I complied... Read more

Was this review helpful? 1 0

Made a purchase for 3 dresses on 12/16 cancelled purchase within 24 hours no response from customer service at this time. Truly my fault new it was a scam just took a chance. Ive sent several emails still no response at this time. I will never buy from this company will report to the BBB for misrepresentation. Contacting papal to retract payment now. clearly my fault for ordering after reading... Read more

Was this review helpful? 0 3

Jjshouse - Another pissed off out of pocket customer
1 of 3

i am fuming with jj,s house, i ordered 152 quids worth of bridal bouquets etc from your company, they all arrived very crushed and squashed in a box clearly too small for the amount of items it contained. i went through the returns process posted the items back on 27/10/15 and waited, and waited and waited, no refund so i contact you several times for you to keep telling me you havnt received the... Read more

Was this review helpful? 1 0

Ordered two bridesmaid dresses and a petticoat. Paid shipping fee, then a month after the items were delivered, I received a bill from DHL charging me for customs- £74! I am currently in disputes with JJHouse over this, so far they have offered a voucher for their site- yes because I am going to buy more items from you and receive another DHL invoice- what a joke. This additional cost is not... Read more

Was this review helpful? 1 3
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