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1.7 Based on 99 reviews
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  • Customers like
    • Fast delivery 5
    • Original designs 3
    • Prices 3
  • Customers don't like
    • Refund policy 13
    • Hidden fees 9
    • Return policy 9
  • From mobile
  • Jjshouse
  • 2 days ago
  • #853938

Their return policy is a joke!! Basically you can't return it unless they sent the wrong color!! I will never buy from here again! Add comment

First the dress was made in two different colors and was supposed to be all one color. The dress was not made to the measurements given to them. The dress is far too large! they suggested getting it altered but it would look *** because of the two colors! Customer service said I could get it altered and offered 20% off on a new dress. I have looked at reviews for their site and they are "fixed" according to people because they remove all of... Read more

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I ordered a lovely looking dress for my granddaughter's wedding. It was a total mistake. It didn't fit properly and on closer inspection I found out the bodice was poorly made-to the point that the dress is not wearable. JJshouse requires that you take pictures if you want to return an item which I did and I've been carrying on a lively correspondence with an agent. The trick is that they are in China and discourage you from returning... Read more

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If you order a dress and like it - then great for you, JJ's House is fine. However, if you have any issues whatsoever, good luck - they are horrible and you will lose your money, I am reporting them to the FTC for taking my money. 1. First of all, the dress I ordered was not like the images. I ordered an off shoulder gown - a size 2, with no custom alterations. The gown came with two straps that were totally visible making it either (1) Not off... Read more

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I received my way too small NON-CUSTOM MADE dress and immediately contacted JJ'S about exchanging for different size. They refused to exchange dress and offered a 10% discount instead, toward another dress. This is an oudated and deceitful policy!! I've never experienced such bad service and customer care. I've yet to be able to speak with a live representative and continue to run in circles trying to get answers and resolution. Website is... Read more

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Hi, I received my order on Tuesday by DHL and they told that I had to pay shipment duty worth of $99.18, I was so shocked and sad to accept the fact and I sent it back since I didn't have the money. Immediately I came and chatted with a lady of JJSHOUSE and she comforted me by suggesting to send the Invoice. The very next Day I went and collected my order from the DHL office , paid the full shipment fees and tried my dress. It was a gigantic... Read more

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  • From mobile
  • Jjshouse
  • May 15
  • #848267

Hi! I only got two box's I still waiting on other stuff that I paid for Add comment

  • From mobile
  • Jjshouse
  • May 06
  • #842612

I bought a purple dress and the tail had a part in it already ripped I haven't even worn it also the bust is to big for me Add comment

I ordered a dress for my daughter's wedding off jjs house. As recommended, I ordered up in size and was careful to use their measurement calculations. Clearly, they are working in metric and not inches because what they advertise is not what you get. THEY WILL NOT ACCEPT YOUR RETURN, EVEN IF IN PERFECT CONDITION AND NEVER WARN!!!! DO YOURSELF A FAVOR AND SHOP FROM A US STORE WHERE THEY ACCEPT RETURNS!!! I am now out of pocket $150.00 and still... Read more

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I recently ordered dress for my daughter's wedding because the site/company seem reliable. However this is not the case. The dress came in a slightly different shade of color than from the provided photo on the page. In addition, the dress did not look flattering and seem disproportionate. I understand the coloring may be off, as they have mentioned, but what gets me is the fact that they will not allow me to return the dress. I cannot wear the... Read more

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