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1.7 Based on 105 reviews
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  • Customers like
    • Fast delivery 5
    • Original designs 3
    • Prices 3
  • Customers don't like
    • Refund policy 13
    • Hidden fees 9
    • Return policy 9
  • From mobile
  • 2 hours ago
  • #871651

I ordered a dress and their sizes are small even though I ordered size bigger than what I usually buy here in the US their sizes are so small and they won't accept exchanges

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on may fifth 2016 i ordered 2 dresses to wear at my son's wedding, I received both dresses liked them but unfortunately they are small. I contacted jjhouse to have them send me the return label so i could send the dresses back in exchange for a size up. I explained clearly that i did not need a refund and that i needed to exchane the product. They have since sent me communication declining to let me sent the dresses for exchanges. firstly i did... Read more

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I ordered a Mother of the Bride dress from JJ’s House as I live in a small town and couldn’t find anything locally. It was a STOCK dress (not custom in any way). I tried the dress on the day I received it and it did not flatter me. The color variation just did not work with my pale skin. I decided I’d return it. I couldn’t find a return lable in the box or a phone number for customer service. So I got back online and discovered a CHINA... Read more

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I purchased a bridesmaid dress from JJ's House and it arrived within days. The dress looked cheap in person and I was unable to zip the dress (the dress did not match the size chart). I immediately contacted the company and asked for directions on how to return the dress for a full refund. I was told I had to take pictures of me in the dress, which made me uncomfortable, but I complied because I was told it was part of the return policy.... Read more

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I was amazed by the huge variety of dresses, so I decided to buy a dress for testing. I needed a dress for a friend's wedding and picked out a quite cheap one. I was lucky and I got a 5% promo code, so all in all the price was 45,69 EUR (with shipping). After going through the buying process, they asked me how I want to pay. I picked "credit card", bought the dress and the amount was charged to my account. After a few hours I received an email... Read more

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Order process was easy enough, but after sales service is non existent. It took them very long to deliver the dress to me and the delivery service is very unhelpful. Poor fitting, poor quality garment. I used the size chart, but the proportions were all wrong. It was expensive for the poor materials they used, but you can't see that on the photo. They then refused a return and refund. I thought I was buying from a UK company (as the website... Read more

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Loved the dress but I normally wear a size 10 and ordered one and it was too tight in the chest area. They will not accept returns like most people and told me I could give it as a gift and that it will make me feel better. This is absurd! I will have to try and sell the one that is too small as they suggested for me to do on EBAY. They will not exchange. My advice is if you like one of their dresses, order it way big for you and have it... Read more

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Do not buy from this store! I ordered a regular EU38 size which normally is my size plus as I am between 38 and 36. The dress was too tight on my back and too wide at my hips. They did not accept a return and said they could only offer 20% off the tailor bill. I wonder how the tailor can make a small dress bigger. Besides the quality is very poor and not at all what the picture shows. I will definitely not ever buy from this store again and warn... Read more

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  • From mobile
  • May 30
  • #856703

JJs house customer service is great before you buy, but horrendous if you try to return it! The quality, the fit, is horrible!! They can't even get me at least 50% refund!

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  • From mobile
  • May 25
  • #853938

Their return policy is a joke!! Basically you can't return it unless they sent the wrong color!! I will never buy from here again!

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